H&M
About the Role
As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. You’ll ensure an excellent operational and visual experience for your store, customers and colleagues, identify strengths and opportunities, analyze sales and create plans to optimize results and profits.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.
Customer Sales & Profit
Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
Represent the H&M brand positively during customer interactions
Identify commercial opportunities and act on them
Establish and analyze sales and budget goals, creating plans to optimize results
Ensure customer service is provided in all areas of the store and that the team actively promotes and sells products to customers
Promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives
Manage your department cost‑efficiently
Ensure correct routines in fitting room and checkout, including transactions, returns and exchanges
Handle all admin routines for people and operations correctly
Fashion & Trend Awareness
Keep up‑to‑date with fashion scene, trends, styles, brands, products, competitors and relevant influencers
Ensure your team provides product and fashion knowledge during customer interactions
Team & Development
Recruit, onboard, manage performance, upskill and develop your team in‑store
Complete performance evaluations and succession planning to support business and team needs
Share knowledge and skills with your team
Collaborate, plan and work with the in‑store Visual Merchandiser team
Give and receive feedback with colleagues to learn, develop and support each other
Plan and schedule the team
Communicate to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc
Ensure all procedures, routines and legal requirements in all areas of the store are followed
Participate in onboarding and training processes relevant to your role and future development
Retail Operations / Visual & Commercial Execution
Maintain clean and tidy sales floor and back of house, including stockroom areas
Ensure high fashion quality, visual and commercial product presentation
Secure good stock levels and provide input on allocation to the Area team
Ensure the full garment cycle – from delivery to presentation – and fitting room routines follow our internal standards and technology
Follow best practice for in‑store OMNI services and technology tools
Maintain price signs and ensure consistent price perception throughout the store
Update and upkeep of BOH areas for all colleagues (key information, health and safety, tidiness)
Responsible for opening and closing of store daily
Qualifications
Strong leader who enjoys taking responsibility for others
Ambitious, effective communicator, supportive, analytical and capable of working with numbers and managing statistics
Achievement‑oriented, customer‑centric, motivated by performance and competition
Why You’ll Love Working at H&M
We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation and disability
We are proud of being a values‑driven organization guided by our 7 unique values
Access to Colleague Resource Groups for community and networking opportunities
An inclusive culture encouraging authenticity
A global talent community offers limitless career growth and aspirations
Comprehensive benefits: health insurance, wellness and family support, retirement plan, paid leave, community day, etc.
Employee discount at H&M, Other Stories and COS
Benefits All employees receive a staff discount card usable on all H&M Group brands in stores and online.
Global benefits include medical, pharmacy, vision and dental coverage, employee assistance program, vacation, wellness, holiday and parental pay, 401K, commuter benefits, health and dependent care FSA and voluntary benefits.
Compensation Expected base salary range: $24.15 – $28.50 hourly.
EEO Statement We are committed to providing reasonable accommodations for applicants with disabilities. Contact us at https://hm.ethicspoint.com if you require assistance or accommodation during the application or interview process.
EEOC Code SLS
Pay Status Non‑Exempt, Hourly
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Retail
Location Honolulu, HI
Get notified about new Department Manager jobs in Honolulu, HI.
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A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.
Customer Sales & Profit
Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
Represent the H&M brand positively during customer interactions
Identify commercial opportunities and act on them
Establish and analyze sales and budget goals, creating plans to optimize results
Ensure customer service is provided in all areas of the store and that the team actively promotes and sells products to customers
Promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives
Manage your department cost‑efficiently
Ensure correct routines in fitting room and checkout, including transactions, returns and exchanges
Handle all admin routines for people and operations correctly
Fashion & Trend Awareness
Keep up‑to‑date with fashion scene, trends, styles, brands, products, competitors and relevant influencers
Ensure your team provides product and fashion knowledge during customer interactions
Team & Development
Recruit, onboard, manage performance, upskill and develop your team in‑store
Complete performance evaluations and succession planning to support business and team needs
Share knowledge and skills with your team
Collaborate, plan and work with the in‑store Visual Merchandiser team
Give and receive feedback with colleagues to learn, develop and support each other
Plan and schedule the team
Communicate to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc
Ensure all procedures, routines and legal requirements in all areas of the store are followed
Participate in onboarding and training processes relevant to your role and future development
Retail Operations / Visual & Commercial Execution
Maintain clean and tidy sales floor and back of house, including stockroom areas
Ensure high fashion quality, visual and commercial product presentation
Secure good stock levels and provide input on allocation to the Area team
Ensure the full garment cycle – from delivery to presentation – and fitting room routines follow our internal standards and technology
Follow best practice for in‑store OMNI services and technology tools
Maintain price signs and ensure consistent price perception throughout the store
Update and upkeep of BOH areas for all colleagues (key information, health and safety, tidiness)
Responsible for opening and closing of store daily
Qualifications
Strong leader who enjoys taking responsibility for others
Ambitious, effective communicator, supportive, analytical and capable of working with numbers and managing statistics
Achievement‑oriented, customer‑centric, motivated by performance and competition
Why You’ll Love Working at H&M
We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation and disability
We are proud of being a values‑driven organization guided by our 7 unique values
Access to Colleague Resource Groups for community and networking opportunities
An inclusive culture encouraging authenticity
A global talent community offers limitless career growth and aspirations
Comprehensive benefits: health insurance, wellness and family support, retirement plan, paid leave, community day, etc.
Employee discount at H&M, Other Stories and COS
Benefits All employees receive a staff discount card usable on all H&M Group brands in stores and online.
Global benefits include medical, pharmacy, vision and dental coverage, employee assistance program, vacation, wellness, holiday and parental pay, 401K, commuter benefits, health and dependent care FSA and voluntary benefits.
Compensation Expected base salary range: $24.15 – $28.50 hourly.
EEO Statement We are committed to providing reasonable accommodations for applicants with disabilities. Contact us at https://hm.ethicspoint.com if you require assistance or accommodation during the application or interview process.
EEOC Code SLS
Pay Status Non‑Exempt, Hourly
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Retail
Location Honolulu, HI
Get notified about new Department Manager jobs in Honolulu, HI.
#J-18808-Ljbffr