H&M
About the Role
As a Department Manager, you’ll lead and motivate your team to create an inclusive, collaborative culture that supports H&M’s operational and visual standards. You will own the total omni‑channel customer experience in your department, driving sales, profitability, visual merchandising, and team development.
Customer Sales & Profit
Deliver an omni‑channel customer experience in line with global guidelines.
Represent the H&M brand positively and promote our Loyalty App and sustainability initiatives.
Set, analyze, and communicate sales and budget goals, creating action plans to optimise results.
Ensure high quality customer service across all store areas, supporting the team to actively sell products.
Maintain accurate fitting‑room and checkout routines, including transactions, returns, and exchanges.
Oversee department operations in a cost‑efficient manner and manage all administrative routines for people and processes.
Fashion & Trend Awareness
Stay current on fashion trends, key designers, styles, and competitor activity.
Equip the team with product and fashion knowledge for enhanced customer interactions.
Team & Development
Recruit, onboard, and develop the store team, including performance management and upskilling.
Deliver regular performance reviews, succession planning, and continuous feedback sessions.
Collaborate with the Visual Merchandiser team and manage daily store meetings to motivate and inspire.
Ensure compliance with all store procedures, routines, and legal requirements.
Retail Operations / Visual & Commercial Execution
Maintain a clean, well‑presented sales floor and back‑of‑house environment.
Ensure high product quality, garment care, and compliance with visual merchandising standards.
Manage stock levels, allocation, and fitting‑room routines according to internal guidelines.
Support omni‑channel services (In‑Store Care App, Click & Collect, Smart Store, etc.) and technology usage.
Open and close the store daily, overseeing operational routines and legal compliance.
Who You Are
Strong, supportive leader who takes responsibility for others.
Ambitious, analytical, and highly communicative, capable of working with numbers and statistics.
Customer‑centric, achievement‑oriented, and motivated by performance and competition.
Compensation Expected hourly range: $21.39 – $25.24. EEOC Code: SLS. Pay status: Non‑Exempt, Hourly.
Benefits
Staff discount card usable across H&M brands (H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound).
H&M Incentive Program – HIP.
25% Staff Discount.
Medical, Pharmacy, Vision and Dental Coverage – Employee Assistance Program.
Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA.
Additional voluntary benefits.
EEOC Statement We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.
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Customer Sales & Profit
Deliver an omni‑channel customer experience in line with global guidelines.
Represent the H&M brand positively and promote our Loyalty App and sustainability initiatives.
Set, analyze, and communicate sales and budget goals, creating action plans to optimise results.
Ensure high quality customer service across all store areas, supporting the team to actively sell products.
Maintain accurate fitting‑room and checkout routines, including transactions, returns, and exchanges.
Oversee department operations in a cost‑efficient manner and manage all administrative routines for people and processes.
Fashion & Trend Awareness
Stay current on fashion trends, key designers, styles, and competitor activity.
Equip the team with product and fashion knowledge for enhanced customer interactions.
Team & Development
Recruit, onboard, and develop the store team, including performance management and upskilling.
Deliver regular performance reviews, succession planning, and continuous feedback sessions.
Collaborate with the Visual Merchandiser team and manage daily store meetings to motivate and inspire.
Ensure compliance with all store procedures, routines, and legal requirements.
Retail Operations / Visual & Commercial Execution
Maintain a clean, well‑presented sales floor and back‑of‑house environment.
Ensure high product quality, garment care, and compliance with visual merchandising standards.
Manage stock levels, allocation, and fitting‑room routines according to internal guidelines.
Support omni‑channel services (In‑Store Care App, Click & Collect, Smart Store, etc.) and technology usage.
Open and close the store daily, overseeing operational routines and legal compliance.
Who You Are
Strong, supportive leader who takes responsibility for others.
Ambitious, analytical, and highly communicative, capable of working with numbers and statistics.
Customer‑centric, achievement‑oriented, and motivated by performance and competition.
Compensation Expected hourly range: $21.39 – $25.24. EEOC Code: SLS. Pay status: Non‑Exempt, Hourly.
Benefits
Staff discount card usable across H&M brands (H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound).
H&M Incentive Program – HIP.
25% Staff Discount.
Medical, Pharmacy, Vision and Dental Coverage – Employee Assistance Program.
Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA.
Additional voluntary benefits.
EEOC Statement We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.
#J-18808-Ljbffr