Farmers National Banc Corp.
Join to apply for the
Universal Banker
role at
Farmers National Banc Corp.
Responsible for providing superior customer service to clients by processing transactions, recognizing client needs and recommending the appropriate product and/or service. Open, maintain and close all types of transactions and deposit accounts in an efficient manner. Direct the daily work of all tellers within the office and ensure orderly operations of teller staff and the vault. Generate referrals as well as coach tellers on sales and referral techniques/opportunities.
Essential Duties and Responsibilities
Strong knowledge of all bank products and services, including features and benefits. Present various options and suggestions that best fit the needs of each client.
Participate in bank's referral and sales programs, sales campaigns, and sales training in order to meet specific goal expectations on a weekly, monthly, quarterly and/or yearly basis.
Coordinate daily with Branch Manager regarding sales and service operations.
Coach tellers to meet their daily sales referral goals and provide excellent customer service.
Prepare necessary documents to open new accounts and maintain accounts based on client’s specific needs.
Assist clients with loan-related questions and processes. Prepare loan clients for what to expect during the loan application process and uncover opportunities for further exploration.
Prepare contracts; renew IRA Certificates and all related IRA transactions.
Open, redeem, and calculate interest on Certificates of Deposit.
Assist customers with Safe Deposit Box rentals in accordance with the FNB Safe Deposit Box Manual.
Balance vault cash, ATM, and branch totals and perform monthly teller cash audits.
Show empathy and compassion toward customers when assisting with requests, complaints, research and follow-up on details to resolve matters to the customer's satisfaction.
Ensure each teller balances daily, provide assistance to locate differences, ensure that all differences are properly initialed and, if required, report to manager immediately.
Maintain constant awareness of lobby activity to efficiently and effectively service customers.
Use knowledge of competing bank's products, promotions, and operations to make effective recommendations.
Follow dual control policies and procedures where ever applicable.
Open and close branch following proper security procedures.
Sign official checks and CDs, not to exceed $50,000 and complete teller system overrides.
Make outbound sales calls to current and prospective clients.
Run a teller window as needed.
Flexibility with work schedules to accommodate branch staffing requirements in order to service needs and create a work environment conducive to teamwork.
Other duties as assigned.
Education and/or Experience
High School diploma or General Education degree (GED); College degree preferred.
Minimum of two (2) years retail banking experience as a teller or customer contact/sales position.
Minimum of one (1) year opening new accounts, sales and operations preferred.
Previous supervisory and sales experience highly preferred.
Other Skills and Abilities
Ability to lead and motivate a team and maintain constant involvement in the bank's referral program.
Excellent judgment, decision making, time management and organizational skills.
Ability to present a professional image and maintain a high level of personality and confidentiality.
Strong communication skills to educate staff on changes in policy or new procedures.
Strong knowledge of daily branch, vault and ATM operations.
Expected to exercise sound judgment in resolving client and/or employee issues.
E-Verify is used to confirm the identity and employment eligibility of all newly hired employees.
Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran
#J-18808-Ljbffr
Universal Banker
role at
Farmers National Banc Corp.
Responsible for providing superior customer service to clients by processing transactions, recognizing client needs and recommending the appropriate product and/or service. Open, maintain and close all types of transactions and deposit accounts in an efficient manner. Direct the daily work of all tellers within the office and ensure orderly operations of teller staff and the vault. Generate referrals as well as coach tellers on sales and referral techniques/opportunities.
Essential Duties and Responsibilities
Strong knowledge of all bank products and services, including features and benefits. Present various options and suggestions that best fit the needs of each client.
Participate in bank's referral and sales programs, sales campaigns, and sales training in order to meet specific goal expectations on a weekly, monthly, quarterly and/or yearly basis.
Coordinate daily with Branch Manager regarding sales and service operations.
Coach tellers to meet their daily sales referral goals and provide excellent customer service.
Prepare necessary documents to open new accounts and maintain accounts based on client’s specific needs.
Assist clients with loan-related questions and processes. Prepare loan clients for what to expect during the loan application process and uncover opportunities for further exploration.
Prepare contracts; renew IRA Certificates and all related IRA transactions.
Open, redeem, and calculate interest on Certificates of Deposit.
Assist customers with Safe Deposit Box rentals in accordance with the FNB Safe Deposit Box Manual.
Balance vault cash, ATM, and branch totals and perform monthly teller cash audits.
Show empathy and compassion toward customers when assisting with requests, complaints, research and follow-up on details to resolve matters to the customer's satisfaction.
Ensure each teller balances daily, provide assistance to locate differences, ensure that all differences are properly initialed and, if required, report to manager immediately.
Maintain constant awareness of lobby activity to efficiently and effectively service customers.
Use knowledge of competing bank's products, promotions, and operations to make effective recommendations.
Follow dual control policies and procedures where ever applicable.
Open and close branch following proper security procedures.
Sign official checks and CDs, not to exceed $50,000 and complete teller system overrides.
Make outbound sales calls to current and prospective clients.
Run a teller window as needed.
Flexibility with work schedules to accommodate branch staffing requirements in order to service needs and create a work environment conducive to teamwork.
Other duties as assigned.
Education and/or Experience
High School diploma or General Education degree (GED); College degree preferred.
Minimum of two (2) years retail banking experience as a teller or customer contact/sales position.
Minimum of one (1) year opening new accounts, sales and operations preferred.
Previous supervisory and sales experience highly preferred.
Other Skills and Abilities
Ability to lead and motivate a team and maintain constant involvement in the bank's referral program.
Excellent judgment, decision making, time management and organizational skills.
Ability to present a professional image and maintain a high level of personality and confidentiality.
Strong communication skills to educate staff on changes in policy or new procedures.
Strong knowledge of daily branch, vault and ATM operations.
Expected to exercise sound judgment in resolving client and/or employee issues.
E-Verify is used to confirm the identity and employment eligibility of all newly hired employees.
Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran
#J-18808-Ljbffr