First Community Credit Union
Collections Manager at First Community Credit Union.
About FCCU FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement.
As a credit union we are member‑owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of “Life is Better with Community.”
Core Values
Strengthen Community by helping members grow and thrive.
Community – Our Communities define who we are "People Helping People."
Integrity – We will live and work with uncompromised integrity.
Passion – We will display passion in our work and service to our membership.
Growth – We believe that growing both as a Credit Union and professionally as employees is imperative to our long‑term success.
Job Responsibilities
Lead the daily operations of the Collections department, providing clear guidance, coaching, and support to ensure efficient, compliant, and member‑focused performance.
Prepare accurate monthly board and portfolio reports, delivering key insights on delinquency trends, charge‑offs, and overall loan performance.
Monitor and service the loan portfolio, engaging with delinquent members professionally, evaluating financial situations, and recommending appropriate actions—including collateral recovery when necessary.
Drive operational improvements by supporting new product, software, and process implementations while ensuring adherence to internal policies, procedures, and security standards.
Develop and support staff, overseeing workload planning, training, performance management, and communication to foster a positive, high‑performing team environment.
Qualifications
Bachelor's degree in business, finance or related field from an accredited college or university or 4 years relevant work experience may be substituted.
Experience in a financial institution or transferable experience in a complementary business.
Supervisory or leadership experience, including the ability to motivate others and lead change.
Demonstrated ability to produce clear, concise, and well‑structured written materials, including reports, correspondence, policies, and procedures.
Excellent written and verbal communication skills.
Detail‑oriented.
Benefits We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more. We also support the value of a family and work‑life balance.
Work Schedule Days of work are Monday‑Friday, 8am‑5pm.
Candidate Assessment As part of our hiring process at FCCU, we utilize the DiSC assessment to better understand communication styles and workplace behaviors. This tool helps us ensure strong team alignment and supports a culture of collaboration, engagement, and personal and professional growth. The DiSC assessment is not used to eliminate candidates but rather to enhance our understanding of how individuals may thrive within our team dynamics.
Application You must complete an FCCU employment application located at
https://www.myfccu.com/careers .
First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability/vets)
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Accounting/Auditing and Finance
Industries Banking
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About FCCU FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement.
As a credit union we are member‑owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of “Life is Better with Community.”
Core Values
Strengthen Community by helping members grow and thrive.
Community – Our Communities define who we are "People Helping People."
Integrity – We will live and work with uncompromised integrity.
Passion – We will display passion in our work and service to our membership.
Growth – We believe that growing both as a Credit Union and professionally as employees is imperative to our long‑term success.
Job Responsibilities
Lead the daily operations of the Collections department, providing clear guidance, coaching, and support to ensure efficient, compliant, and member‑focused performance.
Prepare accurate monthly board and portfolio reports, delivering key insights on delinquency trends, charge‑offs, and overall loan performance.
Monitor and service the loan portfolio, engaging with delinquent members professionally, evaluating financial situations, and recommending appropriate actions—including collateral recovery when necessary.
Drive operational improvements by supporting new product, software, and process implementations while ensuring adherence to internal policies, procedures, and security standards.
Develop and support staff, overseeing workload planning, training, performance management, and communication to foster a positive, high‑performing team environment.
Qualifications
Bachelor's degree in business, finance or related field from an accredited college or university or 4 years relevant work experience may be substituted.
Experience in a financial institution or transferable experience in a complementary business.
Supervisory or leadership experience, including the ability to motivate others and lead change.
Demonstrated ability to produce clear, concise, and well‑structured written materials, including reports, correspondence, policies, and procedures.
Excellent written and verbal communication skills.
Detail‑oriented.
Benefits We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more. We also support the value of a family and work‑life balance.
Work Schedule Days of work are Monday‑Friday, 8am‑5pm.
Candidate Assessment As part of our hiring process at FCCU, we utilize the DiSC assessment to better understand communication styles and workplace behaviors. This tool helps us ensure strong team alignment and supports a culture of collaboration, engagement, and personal and professional growth. The DiSC assessment is not used to eliminate candidates but rather to enhance our understanding of how individuals may thrive within our team dynamics.
Application You must complete an FCCU employment application located at
https://www.myfccu.com/careers .
First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability/vets)
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Accounting/Auditing and Finance
Industries Banking
#J-18808-Ljbffr