Stellantis Financial Services US
Collections Representative (Collector) - Dallas
Stellantis Financial Services US, Dallas, Texas, United States, 75215
Collections Representative (Collector) - Dallas
Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.
Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world‑class team and culture and contribute to our core mission which is enhancing our customer's experience.
Salary And Benefits
Pay Rate: $19‑$24/hour based on experience/skills
Start Date: Our next onboarding class is set to begin February 9th, 2026
Potential bonus: Potential performance‑based monthly bonus
Supplemental pay: Referral bonus
Flexibility: High performing associates can create their own work schedule on a weekly basis
Hybrid Work Arrangement: When not working from home, work from offices with breathtaking views
Dress: Enjoy our comfortable casual work environment
Other Languages: Spanish‑speaking skills are valued and rewarded but not required
Benefits
Retirement plan - 401(k) match
Health insurance (medical, dental, prescription drug, vision) and savings/spending accounts
Virtual office visits
Employee Assistance and Wellness Programs
Company provided life and disability insurance
Supplemental insurance (life, critical illness, auto, pet, identity theft and legal services)
Tuition reimbursement
Paid Time Off (holidays, vacation flex and sick days)
Vehicle discounts for loans or lease
Position Summary Responsible for the collection and resolution of delinquent auto loan accounts. Utilizes telephone, automated dialer, and written correspondence in a fast‑paced, goal‑oriented collections department. Provides customer service regarding collection issues and available collection programs. Accountable for reducing delinquency for assigned accounts.
Essential Job Duties and Responsibilities
Confers with customers by telephone in an attempt to collect current and past‑due payments, determines the reason for delinquency, and updates customer information.
Confirms account holder by following safeguards procedures on every call.
Documents conversations and arrangements accurately in the collection system.
Adheres to collection standards of conduct policy on all accounts including third parties.
Treats all contacts in a courteous and professional manner.
Reviews customers’ files and offers programs to qualified customers to minimize delinquency.
Uses established procedures to make effective use of extensions and due dates to resolve delinquent accounts.
Utilizes collection skip tools to locate accounts leading to resolution.
Recommends accounts for repossession or legal action.
Maintains delinquent rates at or below objectives.
Meets daily and weekly production goals (calls and dollars collected).
Compliance with all company policies and procedures.
This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
All other duties assigned.
Qualifications and Competencies
Experience: Minimum 2 years of collection‑related experience.
Education: High school diploma/GED.
Must have reliable transportation and live within a commutable distance of Dallas, TX.
Moderate computer knowledge of MS Excel and MS Word software and keyboard skills including minimum accuracy requirements.
Ability to recognize problems, resolve or escalate as needed, including using a variety of talk‑offs to convince the customer to make a payment.
Speak and listen effectively to customers via phone, and tolerate stressful interactions with customers.
Multi‑task in a high energy standard office and/or home environment.
Knowledge of and compliance with the Fair Debt Collection Practices Act, local, state, and federal collection laws.
Physical Requirements Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lift and/or move up to 10 lbs. Reasonable accommodation will be reviewed upon request.
Equal Opportunity Employer Statement Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct, and other legitimate business reasons.
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Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world‑class team and culture and contribute to our core mission which is enhancing our customer's experience.
Salary And Benefits
Pay Rate: $19‑$24/hour based on experience/skills
Start Date: Our next onboarding class is set to begin February 9th, 2026
Potential bonus: Potential performance‑based monthly bonus
Supplemental pay: Referral bonus
Flexibility: High performing associates can create their own work schedule on a weekly basis
Hybrid Work Arrangement: When not working from home, work from offices with breathtaking views
Dress: Enjoy our comfortable casual work environment
Other Languages: Spanish‑speaking skills are valued and rewarded but not required
Benefits
Retirement plan - 401(k) match
Health insurance (medical, dental, prescription drug, vision) and savings/spending accounts
Virtual office visits
Employee Assistance and Wellness Programs
Company provided life and disability insurance
Supplemental insurance (life, critical illness, auto, pet, identity theft and legal services)
Tuition reimbursement
Paid Time Off (holidays, vacation flex and sick days)
Vehicle discounts for loans or lease
Position Summary Responsible for the collection and resolution of delinquent auto loan accounts. Utilizes telephone, automated dialer, and written correspondence in a fast‑paced, goal‑oriented collections department. Provides customer service regarding collection issues and available collection programs. Accountable for reducing delinquency for assigned accounts.
Essential Job Duties and Responsibilities
Confers with customers by telephone in an attempt to collect current and past‑due payments, determines the reason for delinquency, and updates customer information.
Confirms account holder by following safeguards procedures on every call.
Documents conversations and arrangements accurately in the collection system.
Adheres to collection standards of conduct policy on all accounts including third parties.
Treats all contacts in a courteous and professional manner.
Reviews customers’ files and offers programs to qualified customers to minimize delinquency.
Uses established procedures to make effective use of extensions and due dates to resolve delinquent accounts.
Utilizes collection skip tools to locate accounts leading to resolution.
Recommends accounts for repossession or legal action.
Maintains delinquent rates at or below objectives.
Meets daily and weekly production goals (calls and dollars collected).
Compliance with all company policies and procedures.
This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
All other duties assigned.
Qualifications and Competencies
Experience: Minimum 2 years of collection‑related experience.
Education: High school diploma/GED.
Must have reliable transportation and live within a commutable distance of Dallas, TX.
Moderate computer knowledge of MS Excel and MS Word software and keyboard skills including minimum accuracy requirements.
Ability to recognize problems, resolve or escalate as needed, including using a variety of talk‑offs to convince the customer to make a payment.
Speak and listen effectively to customers via phone, and tolerate stressful interactions with customers.
Multi‑task in a high energy standard office and/or home environment.
Knowledge of and compliance with the Fair Debt Collection Practices Act, local, state, and federal collection laws.
Physical Requirements Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lift and/or move up to 10 lbs. Reasonable accommodation will be reviewed upon request.
Equal Opportunity Employer Statement Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct, and other legitimate business reasons.
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