RWC Group
Join to apply for the
Service Administrator
role at
RWC Group
2 days ago Be among the first 25 applicants
RWC Group provides the following range. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $22.00/hr - $25.00/hr
Summary: The Service Administrator primary function is to assist in organizing the billing and time tracking portion of the Service Department – from customer pay to warranty submission.
Essential Job Functions
Fields incoming internal and external customer inquiries for the Service Department – both in terms of phone calls, walk-in customers, and email communication.
Reviews and adjusts timecards for the technicians as needed. This includes the posting of Service Technicians labor times.
Opens work orders as directed, updates technician comments and prepares the work orders for closing. May close work orders as directed by the Service Manager.
Assists the Service Manager and Assistant Service Managers in staying on top of work orders in process to ensure that they are closed in a timely fashion.
Processes Service Department warranty claims and PIP’s. Submits claims to the manufacturer and follows up to ensure payment is received.
Communicates with customer to schedule PM's/DOT inspections, recalls, inoperable telematics devices, etc.
Directly daily communication with customers to update them on the status of vehicles in the shop.
Other Job Functions
Maintains Service Department filing and records as needed
Other duties or projects as assigned by Management
Skills and Qualifications
Basic knowledge of accounting practices preferred
Strong organizational and communication skills
Ability to use computer applications such as Microsoft Office and internet based programs
General understanding of mechanical/technical terms is preferred
High School Diploma or GED
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
Industries: Motor Vehicle Manufacturing
Referrals increase your chances of interviewing at RWC Group by 2x.
Get notified about new Service Administrator jobs in
Yakima, WA .
#J-18808-Ljbffr
Service Administrator
role at
RWC Group
2 days ago Be among the first 25 applicants
RWC Group provides the following range. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $22.00/hr - $25.00/hr
Summary: The Service Administrator primary function is to assist in organizing the billing and time tracking portion of the Service Department – from customer pay to warranty submission.
Essential Job Functions
Fields incoming internal and external customer inquiries for the Service Department – both in terms of phone calls, walk-in customers, and email communication.
Reviews and adjusts timecards for the technicians as needed. This includes the posting of Service Technicians labor times.
Opens work orders as directed, updates technician comments and prepares the work orders for closing. May close work orders as directed by the Service Manager.
Assists the Service Manager and Assistant Service Managers in staying on top of work orders in process to ensure that they are closed in a timely fashion.
Processes Service Department warranty claims and PIP’s. Submits claims to the manufacturer and follows up to ensure payment is received.
Communicates with customer to schedule PM's/DOT inspections, recalls, inoperable telematics devices, etc.
Directly daily communication with customers to update them on the status of vehicles in the shop.
Other Job Functions
Maintains Service Department filing and records as needed
Other duties or projects as assigned by Management
Skills and Qualifications
Basic knowledge of accounting practices preferred
Strong organizational and communication skills
Ability to use computer applications such as Microsoft Office and internet based programs
General understanding of mechanical/technical terms is preferred
High School Diploma or GED
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
Industries: Motor Vehicle Manufacturing
Referrals increase your chances of interviewing at RWC Group by 2x.
Get notified about new Service Administrator jobs in
Yakima, WA .
#J-18808-Ljbffr