Ascent Hospitality Management
Restaurant and Bakery Shift Leader
Ascent Hospitality Management, Superior, Wisconsin, United States, 54880
At Perkins Restaurant & Bakery, our employees are part of the Perkins extended family and the families we serve. You will be responsible for making special days memorable and everyday meals extraordinary. We have experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company that has a proven track record of success, an unmatched commitment to its employees, and delivers the best in the industry, you are in the right place! We respect each other for our talent, creativity, and individual differences. We bring our greatest strengths to achieve success as a team. If career growth is what you are looking for, we have that too!
SUMMARY OF POSITION A shift leader is empowered to support management in meeting restaurant goals through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. It means taking a hands‑on leadership role in the restaurant to deliver the following to our guests and employees every shift:
Hot Food, Served Fast, by Friendly People
Outstanding Image and Cleanliness
100% Guest Satisfaction
REPORTING RELATIONSHIPS Reports: Directly to General Manager or Manager on duty Internal: Extensive contacts with all levels of store personnel as well as all home office departments. External: Extensive contacts include guests and distributors.
POSITION ACTIVITIES AND TASKS Ensures that all menu items are prepared, portioned, and presented properly in a clean safe, and sanitary manner, according to all established procedures, performance standards, and local health department regulations. Required, under certain circumstances, to perform/assist all functions for all positions in the restaurant.
Shift Readiness – Set up each shift for success through thorough planning, careful inspection, and anticipation of potential challenges which may arise during the shift. Effectively communicate expectations with staff, assign work stations, and create enthusiasm and confidence in your team.
Direct Your Shift – Execute your plan to lead a great shift. Your attitude, enthusiasm, and adaptability set the stage for all team members, especially when the rush gets hectic. Maintain standards while keeping the team positive, organized, and focused. Take immediate action to correct any food or service issues.
Follow Up – Measure the results of the shift against your plan and ensuring the restaurant is ready for the next guest and for the next shift. Communicate with management regarding employee performance, guest concerns, food or maintenance issues which need attention.
PHYSICAL REQUIREMENTS / ENVIRONMENT / WORKING CONDITIONS
Extensive standing and walking for up to 8 hours
Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards.
Must be able to communicate clearly
Exposure to heat, steam, smoke, and cold
Reaching heights of approximately 6 feet and depths of 2 ½–3 feet.
Must have high level of mobility/flexibility in space provided
Must have time management skills
Must be able to read, write and perform addition/subtraction calculations
Must be able to control and utilize fingers to write, slice, chop and operate equipment.
Must be able to fit through openings 30” wide
Must be able to work irregular hours under heavy pressure/stress during busy times
Bending, reaching, walking
Carrying trays of food products weighing about 50 pounds for distances up to 30 feet
Lifting up to 50 pounds
Exposure to dish and cleaning chemicals
SUPERVISION RECEIVED Receives direction and training from Regional Manager as to the specific procedures and assignments.
EDUCATION LEVEL REQUIRED High school diploma; some college or degree preferred.
EXPERIENCE REQUIRED 1‑year experience preferably in the food service industry.
DISCLAIMER This position description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required.
LOCATIONS The Perkins Restaurant and Bakeries in the Twin Ports Area are franchised and have been locally owned and operated in this area since 1962. The locations of the restaurants we operate are:
London Road, Duluth, MN
West Michigan Street, Duluth, MN
East 2nd Street, Superior, WI
Big Lake Road, Cloquet, MN
Miller Hill Mall, Duluth, MN
BRAND OVERVIEW Founded in 1958, Perkins® operates 290 restaurants in 32 states and two Canadian provinces. The Perkins system includes 85 company‑owned and operated restaurants and 205 franchised units. With its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins Restaurant & Bakery is a dining favorite with a solid and respected reputation in the marketplace.
The longevity and success of Perkins Restaurant & Bakery is largely attributed to the concept’s ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins, we’re always updating our menu with fresh, flavorful and innovative items that take their place right alongside Perkins’ iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand.
BE A PART OF OUR SUCCESS Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company that has a proven track record of success, an unmatched commitment to its employees, and delivers the best in the industry, you are in the right place!
FRANCHISE INFORMATION This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Perkins Corporate.
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SUMMARY OF POSITION A shift leader is empowered to support management in meeting restaurant goals through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. It means taking a hands‑on leadership role in the restaurant to deliver the following to our guests and employees every shift:
Hot Food, Served Fast, by Friendly People
Outstanding Image and Cleanliness
100% Guest Satisfaction
REPORTING RELATIONSHIPS Reports: Directly to General Manager or Manager on duty Internal: Extensive contacts with all levels of store personnel as well as all home office departments. External: Extensive contacts include guests and distributors.
POSITION ACTIVITIES AND TASKS Ensures that all menu items are prepared, portioned, and presented properly in a clean safe, and sanitary manner, according to all established procedures, performance standards, and local health department regulations. Required, under certain circumstances, to perform/assist all functions for all positions in the restaurant.
Shift Readiness – Set up each shift for success through thorough planning, careful inspection, and anticipation of potential challenges which may arise during the shift. Effectively communicate expectations with staff, assign work stations, and create enthusiasm and confidence in your team.
Direct Your Shift – Execute your plan to lead a great shift. Your attitude, enthusiasm, and adaptability set the stage for all team members, especially when the rush gets hectic. Maintain standards while keeping the team positive, organized, and focused. Take immediate action to correct any food or service issues.
Follow Up – Measure the results of the shift against your plan and ensuring the restaurant is ready for the next guest and for the next shift. Communicate with management regarding employee performance, guest concerns, food or maintenance issues which need attention.
PHYSICAL REQUIREMENTS / ENVIRONMENT / WORKING CONDITIONS
Extensive standing and walking for up to 8 hours
Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards.
Must be able to communicate clearly
Exposure to heat, steam, smoke, and cold
Reaching heights of approximately 6 feet and depths of 2 ½–3 feet.
Must have high level of mobility/flexibility in space provided
Must have time management skills
Must be able to read, write and perform addition/subtraction calculations
Must be able to control and utilize fingers to write, slice, chop and operate equipment.
Must be able to fit through openings 30” wide
Must be able to work irregular hours under heavy pressure/stress during busy times
Bending, reaching, walking
Carrying trays of food products weighing about 50 pounds for distances up to 30 feet
Lifting up to 50 pounds
Exposure to dish and cleaning chemicals
SUPERVISION RECEIVED Receives direction and training from Regional Manager as to the specific procedures and assignments.
EDUCATION LEVEL REQUIRED High school diploma; some college or degree preferred.
EXPERIENCE REQUIRED 1‑year experience preferably in the food service industry.
DISCLAIMER This position description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required.
LOCATIONS The Perkins Restaurant and Bakeries in the Twin Ports Area are franchised and have been locally owned and operated in this area since 1962. The locations of the restaurants we operate are:
London Road, Duluth, MN
West Michigan Street, Duluth, MN
East 2nd Street, Superior, WI
Big Lake Road, Cloquet, MN
Miller Hill Mall, Duluth, MN
BRAND OVERVIEW Founded in 1958, Perkins® operates 290 restaurants in 32 states and two Canadian provinces. The Perkins system includes 85 company‑owned and operated restaurants and 205 franchised units. With its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins Restaurant & Bakery is a dining favorite with a solid and respected reputation in the marketplace.
The longevity and success of Perkins Restaurant & Bakery is largely attributed to the concept’s ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins, we’re always updating our menu with fresh, flavorful and innovative items that take their place right alongside Perkins’ iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand.
BE A PART OF OUR SUCCESS Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company that has a proven track record of success, an unmatched commitment to its employees, and delivers the best in the industry, you are in the right place!
FRANCHISE INFORMATION This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Perkins Corporate.
#J-18808-Ljbffr