Bath Concepts Independent Dealers
Operations Manager
Bath Concepts Independent Dealers, San Bernardino, California, United States, 92409
Operations Manager – Bathroom Remodeling
Inland Empire, CA & Surrounding Areas
JD Bathroom Remodel Express
is a trusted, locally operated remodeling company proudly serving homeowners throughout the Inland Empire. We specialize in stylish, low maintenance, and cost-effective bath and shower systems. Our reputation is built on quality craftsmanship, efficient one day remodels, and an exceptional customer experience from start to finish.
About The Role
We are seeking an experienced Operations Manager to lead both our installation operations and in‑home sales performance. This is a full‑time, hands‑on leadership role for a driven professional with a strong background in construction and home improvement sales. You will be responsible for managing teams, driving revenue, ensuring installation quality, and delivering outstanding customer satisfaction.
This role is ideal for someone who thrives in a fast paced environment and enjoys owning results across sales, operations, and customer experience.
Key Responsibilities
Operations and Installation Management
Oversee and schedule all bath and shower system installations
Lead, coach, and support installation crews to ensure timely, high quality workmanship
Review customer contracts and coordinate product ordering
Manage warehouse inventory, materials, and vendor relationships
Handle all permitting, documentation, and CRM updates
Support installers with on site issues, service calls, and quality control
Conduct post installation follow ups to ensure customer satisfaction and request referrals
Analyze job costs, installation efficiency, and service trends for continuous improvement
Assist in hiring, onboarding, training, and performance management of installation staff
Maintain accurate records for schedules, timesheets, receipts, and job completions
Sales Leadership and Revenue Growth
Lead and grow a team of in‑home sales representatives
Review appointments scheduled by the inside sales team
Review sales performance daily, weekly, and monthly and take corrective action as needed
Prepare and lead ongoing sales and product training meetings
Set clear expectations and performance goals aligned with company objectives
Ensure consistent use of iPad presentations, electronic contracts, and CRM systems
What We’re Looking For
5 plus years of operations management experience
2 plus years of leadership or management experience
Background in acrylic bath and shower systems is a plus
Strong leadership, coaching, and team development skills
Excellent customer service, organization, and communication abilities
Comfortable using iPads, electronic contracts, and CRM platforms
Valid driver’s license and clean driving record
Compensation And Benefits
Competitive salary based on experience
Performance based incentives
Supportive, professional, and growth oriented work environment
Long term career growth with a rapidly expanding company
Join JD Bathroom Remodel Express
If you are a results driven leader who excels at balancing sales performance, operational excellence, and customer satisfaction, we would love to hear from you. Join a company that values, integrity, accountability, and teamwork.
#J-18808-Ljbffr
JD Bathroom Remodel Express
is a trusted, locally operated remodeling company proudly serving homeowners throughout the Inland Empire. We specialize in stylish, low maintenance, and cost-effective bath and shower systems. Our reputation is built on quality craftsmanship, efficient one day remodels, and an exceptional customer experience from start to finish.
About The Role
We are seeking an experienced Operations Manager to lead both our installation operations and in‑home sales performance. This is a full‑time, hands‑on leadership role for a driven professional with a strong background in construction and home improvement sales. You will be responsible for managing teams, driving revenue, ensuring installation quality, and delivering outstanding customer satisfaction.
This role is ideal for someone who thrives in a fast paced environment and enjoys owning results across sales, operations, and customer experience.
Key Responsibilities
Operations and Installation Management
Oversee and schedule all bath and shower system installations
Lead, coach, and support installation crews to ensure timely, high quality workmanship
Review customer contracts and coordinate product ordering
Manage warehouse inventory, materials, and vendor relationships
Handle all permitting, documentation, and CRM updates
Support installers with on site issues, service calls, and quality control
Conduct post installation follow ups to ensure customer satisfaction and request referrals
Analyze job costs, installation efficiency, and service trends for continuous improvement
Assist in hiring, onboarding, training, and performance management of installation staff
Maintain accurate records for schedules, timesheets, receipts, and job completions
Sales Leadership and Revenue Growth
Lead and grow a team of in‑home sales representatives
Review appointments scheduled by the inside sales team
Review sales performance daily, weekly, and monthly and take corrective action as needed
Prepare and lead ongoing sales and product training meetings
Set clear expectations and performance goals aligned with company objectives
Ensure consistent use of iPad presentations, electronic contracts, and CRM systems
What We’re Looking For
5 plus years of operations management experience
2 plus years of leadership or management experience
Background in acrylic bath and shower systems is a plus
Strong leadership, coaching, and team development skills
Excellent customer service, organization, and communication abilities
Comfortable using iPads, electronic contracts, and CRM platforms
Valid driver’s license and clean driving record
Compensation And Benefits
Competitive salary based on experience
Performance based incentives
Supportive, professional, and growth oriented work environment
Long term career growth with a rapidly expanding company
Join JD Bathroom Remodel Express
If you are a results driven leader who excels at balancing sales performance, operational excellence, and customer satisfaction, we would love to hear from you. Join a company that values, integrity, accountability, and teamwork.
#J-18808-Ljbffr