Spot Freight
Logistics Coordinator - 1st Shift (5:00 AM-1:30 PM)
Spot Freight, Indianapolis, Indiana, us, 46262
Role Overview
Responsible for tracking and confirming all customer shipments and providing on-the-spot problem resolution for any customer’s need. Works in Spot’s 24/7 Customer Contact Center. Schedule: 5 AM – 1:30 PM.
Responsibilities
Route shipments in the most cost-effective manner.
Track, trace shipments while resolving any shipping errors.
Provide excellent customer service to both business customers and carriers.
Perform a high volume of outbound calls.
Monitor the movement of freight through proprietary logistics technology to ensure customer satisfaction.
Communicate any transit issues to respective parties and provide solutions.
Qualifications
College degree or currently pursuing a degree is preferred.
Previous customer service or call center experience is required.
Excellent problem‑solving skills required.
Highly collaborative and valuing constant improvement.
Skills
Ability to handle a high volume of calls in a fast-paced environment.
Clear and concise communication.
Professional conduct in a fast-paced environment and handling difficult or irate customers calmly.
Problem‑solving ability.
Will attend a 3‑week training class, Monday‑Friday 8 AM – 5 PM.
Additional Information
$19.10/hr.
Non‑exempt position under the Fair Labor Standards Act; overtime eligible.
Onsite 5 days a week – Indianapolis, Indiana.
Equal Employment Opportunity Statement Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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Responsibilities
Route shipments in the most cost-effective manner.
Track, trace shipments while resolving any shipping errors.
Provide excellent customer service to both business customers and carriers.
Perform a high volume of outbound calls.
Monitor the movement of freight through proprietary logistics technology to ensure customer satisfaction.
Communicate any transit issues to respective parties and provide solutions.
Qualifications
College degree or currently pursuing a degree is preferred.
Previous customer service or call center experience is required.
Excellent problem‑solving skills required.
Highly collaborative and valuing constant improvement.
Skills
Ability to handle a high volume of calls in a fast-paced environment.
Clear and concise communication.
Professional conduct in a fast-paced environment and handling difficult or irate customers calmly.
Problem‑solving ability.
Will attend a 3‑week training class, Monday‑Friday 8 AM – 5 PM.
Additional Information
$19.10/hr.
Non‑exempt position under the Fair Labor Standards Act; overtime eligible.
Onsite 5 days a week – Indianapolis, Indiana.
Equal Employment Opportunity Statement Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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