Visionaire Partners
Technical Support Analyst (Contract-to-Hire | Salt Lake City, UT)
Ready to be the hero people call when tech goes sideways? We’re looking for a sharp
Technical Support Analyst
who enjoys solving problems, helping people, and making an immediate impact.
What You’ll Do
Provide ~65% hands‑on, in‑person support and ~35% phone/remote support
Support multiple Utah locations (primarily Greater SLC) and assist users nationwide
Triage and resolve Level I–III incidents and service requests
Troubleshoot hardware, software, network, and security issues
Image, re‑image, and configure PCs; install approved applications and access
Validate issue resolution and document everything in the ITSM system
Partner with infrastructure, security, applications, and database teams
Create and maintain knowledge‑base articles
Rotate help desk coverage (calls, email, chat) and assist with special projects
Occasional travel to other states for project support
Flexible schedule required, including some on‑call or weekend work
What You Bring
3+ years of technical support experience
Strong Windows, MS Office, Active Directory, hardware, and software support skills
Desk‑side support experience and excellent customer service instincts
PC encryption validation and email spam‑filtering knowledge
Strong documentation and communication skills
Valid driver’s license, clean driving record, and reliable vehicle
Ability to transport IT equipment between offices
Pass background check and drug test (excluding marijuana)
Nice to Have
Cisco UCM Cloud experience
The Details
6‑month contract‑to‑hire
W‑2 with comprehensive benefits, including 401(k) with up to 4% match, medical, dental, vision, and more
Must be authorized to work in the U.S. (no sponsorship available)
If you like fixing things, helping people, and being the calm voice in a tech storm—this one’s for you.
#J-18808-Ljbffr
Ready to be the hero people call when tech goes sideways? We’re looking for a sharp
Technical Support Analyst
who enjoys solving problems, helping people, and making an immediate impact.
What You’ll Do
Provide ~65% hands‑on, in‑person support and ~35% phone/remote support
Support multiple Utah locations (primarily Greater SLC) and assist users nationwide
Triage and resolve Level I–III incidents and service requests
Troubleshoot hardware, software, network, and security issues
Image, re‑image, and configure PCs; install approved applications and access
Validate issue resolution and document everything in the ITSM system
Partner with infrastructure, security, applications, and database teams
Create and maintain knowledge‑base articles
Rotate help desk coverage (calls, email, chat) and assist with special projects
Occasional travel to other states for project support
Flexible schedule required, including some on‑call or weekend work
What You Bring
3+ years of technical support experience
Strong Windows, MS Office, Active Directory, hardware, and software support skills
Desk‑side support experience and excellent customer service instincts
PC encryption validation and email spam‑filtering knowledge
Strong documentation and communication skills
Valid driver’s license, clean driving record, and reliable vehicle
Ability to transport IT equipment between offices
Pass background check and drug test (excluding marijuana)
Nice to Have
Cisco UCM Cloud experience
The Details
6‑month contract‑to‑hire
W‑2 with comprehensive benefits, including 401(k) with up to 4% match, medical, dental, vision, and more
Must be authorized to work in the U.S. (no sponsorship available)
If you like fixing things, helping people, and being the calm voice in a tech storm—this one’s for you.
#J-18808-Ljbffr