IBM
Talent COC, Client Zero Lead
IBM Consulting is seeking a HR Client Zero Talent COC Strategy Practitioner within the Strategy & Transformation Service Line for the Talent Practice and within the HR & Talent Transformation Offering. The HRTT Offering defines productized services that enable enterprises to drive HR, talent, change, and skills transformations led by AI and Agentic AI. One of the key parts of this initiative is our "AskHR HR transformation", which we refer to as the "HR Client Zero Story".
Introduction As the HR Client Zero COC Lead, you will communicate the HR Client Zero story to prospective U.S. client organizations across industry sectors, and quickly pivot into leading the strategy and road‑mapping for how clients can design, build, and implement their own "AskHR" experience.
Your Role and Responsibilities
Tell the IBM HR Client Zero transformation & Ask HR story to CHROs and HR leaders in other organizations.
Connect the story to how IBM Consulting can help other organizations think about their own transformations.
Gather and analyze client information and develop data‑driven insights to support the development of our Client Zero AI‑led HR offering across the HR business operating model and technology strategies.
Define the client’s North Star vision using IBM’s Envision Studio design‑thinking methodology and develop underlying guiding principles for the transformation – these facets become OKRs and KPIs for measuring success.
Run value orchestration and create financial models showcasing the client’s investment and return on investment path over a multi‑year period.
Create a multi‑phased transformation roadmap, showing phases and sequences of activities across design, build, test, and launch of new AI‑led HR features and capabilities, leveraging generative and agentic means where the client is ready.
Understand the client’s HR and technology strategy and operations through benchmarks, interviews, and formulating solutions that will flow into transformation roadmaps.
Work with the client to define their strategic AI Reference Architecture across the experience layer, orchestration layer, LLMs, and data foundation.
Activate the HR AI use case factory, where prioritized use cases are prototyped, designed, business requirements are finalized, and features are iteratively developed with IBM AI solution architects, AI developers, and AI data engineers.
Manage progress toward the client’s North Star vision, drive progress against the transformation roadmap, and deliver everything with excellence.
Act as delivery lead of complex, fast‑paced AI‑led use cases and service delivery transformation for clients, including leading client interactions to enable AI‑led change strategies that drive adoption, usage, and scalable institutionalization of digital transformations.
Maintain executive‑level stakeholder management, executive decks showcasing progress, and governance progress.
Always align back to our value proposition for the IBM HR transformation pillar.
Collaborate with IBM Technology capabilities or partners to deliver integrated solutions, meeting the client where they are to enable scaled usage of their existing tech stack.
Mentor and grow consulting resources by teaching skills, methodologies, and tools for delivery excellence.
Monitor GTM activities against performance metrics, profitability, and pipeline growth.
Advise clients, influence senior stakeholders, and contribute thought leadership.
Deliver client projects on time and within budget, utilizing tested project‑management methods, exceeding client expectations through outstanding team performance and stakeholder management.
Collaborate with team members globally to lead and develop compelling client proposals, white papers, thought leadership, and points of view, describing the business challenge and proposed business and technology solutions, scope, risks, and dependencies.
Act and lead with authenticity and servant leadership; contribute to building a strong and sustainable IBM culture through effective employee engagement, mentoring, and coaching team members with timely, meaningful feedback.
Preferred Education Master's Degree
Required Technical And Professional Expertise
At least 7 years of strategy consulting experience, specifically within the talent & HR strategy domain.
Ability to solve problems using critical thinking and document them into easy‑to‑digest frameworks.
Direct experience of AI/ML, generative AI, agile product and platform ceremonies, and agile development.
Ability to use agile product management skills to drive AI‑led, product‑focused delivery for clients.
Ability to support program and project management with discipline and accountability.
Ability to execute complex, multi‑layered information into consumable insights for senior leaders.
Ability to work with all levels of team members.
Strong people‑management skills and passion to mentor others; open to real‑time feedback and continuous growth.
Preferred Technical And Professional Experience
MBA or advanced degree preferred, but not required.
Executive presence and ability to hold senior conversations is a must.
Ability to navigate complex situations.
Ability to navigate ambiguity across sales into delivery.
Knowledge of AI/ML, Blockchain, Gen AI, Agentic AI, and curiosity in high‑tech capabilities.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Human Resources
Industries IT Services and IT Consulting
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Introduction As the HR Client Zero COC Lead, you will communicate the HR Client Zero story to prospective U.S. client organizations across industry sectors, and quickly pivot into leading the strategy and road‑mapping for how clients can design, build, and implement their own "AskHR" experience.
Your Role and Responsibilities
Tell the IBM HR Client Zero transformation & Ask HR story to CHROs and HR leaders in other organizations.
Connect the story to how IBM Consulting can help other organizations think about their own transformations.
Gather and analyze client information and develop data‑driven insights to support the development of our Client Zero AI‑led HR offering across the HR business operating model and technology strategies.
Define the client’s North Star vision using IBM’s Envision Studio design‑thinking methodology and develop underlying guiding principles for the transformation – these facets become OKRs and KPIs for measuring success.
Run value orchestration and create financial models showcasing the client’s investment and return on investment path over a multi‑year period.
Create a multi‑phased transformation roadmap, showing phases and sequences of activities across design, build, test, and launch of new AI‑led HR features and capabilities, leveraging generative and agentic means where the client is ready.
Understand the client’s HR and technology strategy and operations through benchmarks, interviews, and formulating solutions that will flow into transformation roadmaps.
Work with the client to define their strategic AI Reference Architecture across the experience layer, orchestration layer, LLMs, and data foundation.
Activate the HR AI use case factory, where prioritized use cases are prototyped, designed, business requirements are finalized, and features are iteratively developed with IBM AI solution architects, AI developers, and AI data engineers.
Manage progress toward the client’s North Star vision, drive progress against the transformation roadmap, and deliver everything with excellence.
Act as delivery lead of complex, fast‑paced AI‑led use cases and service delivery transformation for clients, including leading client interactions to enable AI‑led change strategies that drive adoption, usage, and scalable institutionalization of digital transformations.
Maintain executive‑level stakeholder management, executive decks showcasing progress, and governance progress.
Always align back to our value proposition for the IBM HR transformation pillar.
Collaborate with IBM Technology capabilities or partners to deliver integrated solutions, meeting the client where they are to enable scaled usage of their existing tech stack.
Mentor and grow consulting resources by teaching skills, methodologies, and tools for delivery excellence.
Monitor GTM activities against performance metrics, profitability, and pipeline growth.
Advise clients, influence senior stakeholders, and contribute thought leadership.
Deliver client projects on time and within budget, utilizing tested project‑management methods, exceeding client expectations through outstanding team performance and stakeholder management.
Collaborate with team members globally to lead and develop compelling client proposals, white papers, thought leadership, and points of view, describing the business challenge and proposed business and technology solutions, scope, risks, and dependencies.
Act and lead with authenticity and servant leadership; contribute to building a strong and sustainable IBM culture through effective employee engagement, mentoring, and coaching team members with timely, meaningful feedback.
Preferred Education Master's Degree
Required Technical And Professional Expertise
At least 7 years of strategy consulting experience, specifically within the talent & HR strategy domain.
Ability to solve problems using critical thinking and document them into easy‑to‑digest frameworks.
Direct experience of AI/ML, generative AI, agile product and platform ceremonies, and agile development.
Ability to use agile product management skills to drive AI‑led, product‑focused delivery for clients.
Ability to support program and project management with discipline and accountability.
Ability to execute complex, multi‑layered information into consumable insights for senior leaders.
Ability to work with all levels of team members.
Strong people‑management skills and passion to mentor others; open to real‑time feedback and continuous growth.
Preferred Technical And Professional Experience
MBA or advanced degree preferred, but not required.
Executive presence and ability to hold senior conversations is a must.
Ability to navigate complex situations.
Ability to navigate ambiguity across sales into delivery.
Knowledge of AI/ML, Blockchain, Gen AI, Agentic AI, and curiosity in high‑tech capabilities.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Human Resources
Industries IT Services and IT Consulting
#J-18808-Ljbffr