Community Access
Founded in 1974, Community Access continues to uphold and operate as a pioneer of supportive housing and social services in NYC for people with mental health concerns. We proudly lead advocacy efforts that rally our community to promote human rights, social justice, and economic opportunities for all.
We are built upon the simple truth that people are experts in their own lives.
Our programs span 25 locations and include over 1200 units of supportive housing in three boroughs, the Howie the Harp Advocacy Center, Peer‑driven Crisis Respite Center, Adult Home Initiative, Assertive Community Treatment (ACT) and the Intensive Mobile Team (IMT).
Position Overview The
Senior Service Coordinator
provides engagement and support services to program participants who have complex needs that require more intensive supports. This role follows a person‑centered model, enabling participants to maintain housing, pursue recovery, access community‑based treatment, connect to family and social networks, and explore educational or vocational opportunities. The Coordinator also delivers individual support, leads community‑building group activities, assists the Program Director with program management, provides backup coverage when the Program Director is absent, and may supervise interns or newer staff.
Key Performance Indicators
Facilitate a minimum of four groups per month at all assigned locations, either four different groups or two different recurring groups.
Complete all assessments and service plans for the program on time.
Record at least two service‑plan–linked notes for all tenants on assigned caseload (8 in licensed housing) within 48 hours of meetings.
Conduct monthly in‑apartment visits for all tenants on assigned caseload (weekly in Community Residences).
Document 40 hours of direct service work each month.
Provide leadership by facilitating at least one staff training per quarter, with topics chosen in collaboration with the Program Director.
Offer and document regular individual supervision for at least one intern or staff member as per policy.
Job Qualifications
Commitment to Community Access’s philosophy and mission, with expertise in recovery‑oriented service delivery.
Minimum of a high‑school diploma or equivalent (GED); bachelor’s degree in a related field preferred – work experience may substitute for degree.
At least two years of experience working with individuals who have histories of homelessness, substance use, and/or mental health diagnoses.
Ability to prioritize and meet deadlines.
Excellent oral and written communication skills.
Creativity and flexibility.
Proficiency with Microsoft Word and Excel.
Initiative and follow‑through responsibility.
Ability to maintain confidential information.
Demonstrated leadership and teamwork abilities.
Conflict mediation/negotiation skills with an assertive problem‑solving approach.
Fingerprint clearance and completion of background clearance process.
Spanish‑speaking preferred; ability to speak other relevant languages dependent on participant needs.
Bilingual candidates are encouraged to apply.
Equal Employment Opportunity Statement Community Access is an Equal Opportunity Employer. M/F/D/V. Women, People of Color, and Members of the LGBT community are strongly encouraged to apply.
We are dedicated to a workforce in which at least 51% of our employees identify as having a personal experience using mental health services.
www.communityaccess.org
#J-18808-Ljbffr
We are built upon the simple truth that people are experts in their own lives.
Our programs span 25 locations and include over 1200 units of supportive housing in three boroughs, the Howie the Harp Advocacy Center, Peer‑driven Crisis Respite Center, Adult Home Initiative, Assertive Community Treatment (ACT) and the Intensive Mobile Team (IMT).
Position Overview The
Senior Service Coordinator
provides engagement and support services to program participants who have complex needs that require more intensive supports. This role follows a person‑centered model, enabling participants to maintain housing, pursue recovery, access community‑based treatment, connect to family and social networks, and explore educational or vocational opportunities. The Coordinator also delivers individual support, leads community‑building group activities, assists the Program Director with program management, provides backup coverage when the Program Director is absent, and may supervise interns or newer staff.
Key Performance Indicators
Facilitate a minimum of four groups per month at all assigned locations, either four different groups or two different recurring groups.
Complete all assessments and service plans for the program on time.
Record at least two service‑plan–linked notes for all tenants on assigned caseload (8 in licensed housing) within 48 hours of meetings.
Conduct monthly in‑apartment visits for all tenants on assigned caseload (weekly in Community Residences).
Document 40 hours of direct service work each month.
Provide leadership by facilitating at least one staff training per quarter, with topics chosen in collaboration with the Program Director.
Offer and document regular individual supervision for at least one intern or staff member as per policy.
Job Qualifications
Commitment to Community Access’s philosophy and mission, with expertise in recovery‑oriented service delivery.
Minimum of a high‑school diploma or equivalent (GED); bachelor’s degree in a related field preferred – work experience may substitute for degree.
At least two years of experience working with individuals who have histories of homelessness, substance use, and/or mental health diagnoses.
Ability to prioritize and meet deadlines.
Excellent oral and written communication skills.
Creativity and flexibility.
Proficiency with Microsoft Word and Excel.
Initiative and follow‑through responsibility.
Ability to maintain confidential information.
Demonstrated leadership and teamwork abilities.
Conflict mediation/negotiation skills with an assertive problem‑solving approach.
Fingerprint clearance and completion of background clearance process.
Spanish‑speaking preferred; ability to speak other relevant languages dependent on participant needs.
Bilingual candidates are encouraged to apply.
Equal Employment Opportunity Statement Community Access is an Equal Opportunity Employer. M/F/D/V. Women, People of Color, and Members of the LGBT community are strongly encouraged to apply.
We are dedicated to a workforce in which at least 51% of our employees identify as having a personal experience using mental health services.
www.communityaccess.org
#J-18808-Ljbffr