Copper Quail Consulting
Copper Quail Consulting provided pay range
This range is provided by Copper Quail Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $75,000.00/yr – $95,000.00/yr
Full-time | $75,000–$95,000 per year | Profit Sharing | Great Team Culture
About Us
This company is a leading provider of commercial HVAC services throughout the Phoenix area. Our service and maintenance operations account for nearly half of our business, and we are committed to excellence, professionalism, and supporting our customers with honesty and expertise.>
We are seeking a
highly organized, experienced, office‑based Service Manager
to lead our commercial HVAC service department and oversee a team of 5–9 technicians.
Position Summary
The Service Manager is responsible for running day-to-day service operations, ensuring efficient workflow, managing technicians, and maintaining exceptional customer communication. This role requires strong HVAC field experience paired with professional communication, leadership, and administrative capabilities.
This position is
not a field role
. The successful candidate will be the operational anchor in the office, ensuring technicians, customers, and jobs stay on track.
Key Responsibilities
Leadership & Team Management Lead, mentor, and coach a team of 5–9 HVAC service technicians. Ensure technicians follow safety, documentation, and service standards. Support troubleshooting through HVAC theory without needing to return to field work.
Service Operations Management Monitor all active and upcoming jobs; prioritize workload and dispatch technicians accordingly. Ensure service calls, repairs, maintenance, and small projects run efficiently. Maintain the department’s pulse by always knowing what is open, pending, and about to close.
Customer Service & Communication Communicate professionally and efficiently via phone, email, and text. Provide quotes, proposals, and updates to customers in a timely manner. Ensure a high‑quality customer experience from start to finish.
Administrative & Technical Oversight Manage documentation, proposals, purchase orders, and billing. Use Outlook, Excel, and service management software. Maintain inventory, supplies, and coordinate company vehicle repairs.
Qualifications
Required
10+ years of HVAC field experience with strong HVAC theory knowledge (A/C, electrical, refrigeration). EPA certification. Strong communication skills—written and verbal. Proficiency with Microsoft Outlook, Excel, and service software. Leadership experience with proven ability to coach and motivate technicians. High multitasking capacity in a fast‑paced environment. Strong follow‑through, organization, attention to detail, and professionalism.
Preferred
Previous HVAC supervisory or service management experience. Trade school or 2‑year technical/communications education. Commercial HVAC experience.
Who Will Succeed in This Role
Proactive, anticipatory, and organized. Strong emotional intelligence; able to “read the room.” Humble but confident, team‑oriented, and solutions‑focused. Tech‑savvy; adaptable to software, digital tools, and evolving processes. Enjoys leadership, structure, accountability, and continuous improvement.
Schedule
Monday–Friday, generally 6:30 am–4:00 pm, North Phoenix location Medical Insurance:
Company pays 65% of employee's premium Dental, Vision, and Aflac (Life, STD, Cancer, Accident):
Offered to Employees Retirement:
401(k) + Annual Profit Sharing (after 1 year/1,000 hours) Access to a financial planner Professional, quiet office environment Potential for advancement within this role, as well as others
How to Apply
Apply directly here or send your resume to our hiring team at Amelie@CopperQuailConsulting.com . We are looking to fill this role
as soon as we find the right candidate
.
Seniority level Mid‑Senior level
Employment type Full‑time
Industries Business Consulting and Services
Referrals increase your chances of interviewing at Copper Quail Consulting by 2x
Get notified about new Service Manager jobs in
Phoenix, AZ .
#J-18808-Ljbffr
Base pay range $75,000.00/yr – $95,000.00/yr
Full-time | $75,000–$95,000 per year | Profit Sharing | Great Team Culture
About Us
This company is a leading provider of commercial HVAC services throughout the Phoenix area. Our service and maintenance operations account for nearly half of our business, and we are committed to excellence, professionalism, and supporting our customers with honesty and expertise.>
We are seeking a
highly organized, experienced, office‑based Service Manager
to lead our commercial HVAC service department and oversee a team of 5–9 technicians.
Position Summary
The Service Manager is responsible for running day-to-day service operations, ensuring efficient workflow, managing technicians, and maintaining exceptional customer communication. This role requires strong HVAC field experience paired with professional communication, leadership, and administrative capabilities.
This position is
not a field role
. The successful candidate will be the operational anchor in the office, ensuring technicians, customers, and jobs stay on track.
Key Responsibilities
Leadership & Team Management Lead, mentor, and coach a team of 5–9 HVAC service technicians. Ensure technicians follow safety, documentation, and service standards. Support troubleshooting through HVAC theory without needing to return to field work.
Service Operations Management Monitor all active and upcoming jobs; prioritize workload and dispatch technicians accordingly. Ensure service calls, repairs, maintenance, and small projects run efficiently. Maintain the department’s pulse by always knowing what is open, pending, and about to close.
Customer Service & Communication Communicate professionally and efficiently via phone, email, and text. Provide quotes, proposals, and updates to customers in a timely manner. Ensure a high‑quality customer experience from start to finish.
Administrative & Technical Oversight Manage documentation, proposals, purchase orders, and billing. Use Outlook, Excel, and service management software. Maintain inventory, supplies, and coordinate company vehicle repairs.
Qualifications
Required
10+ years of HVAC field experience with strong HVAC theory knowledge (A/C, electrical, refrigeration). EPA certification. Strong communication skills—written and verbal. Proficiency with Microsoft Outlook, Excel, and service software. Leadership experience with proven ability to coach and motivate technicians. High multitasking capacity in a fast‑paced environment. Strong follow‑through, organization, attention to detail, and professionalism.
Preferred
Previous HVAC supervisory or service management experience. Trade school or 2‑year technical/communications education. Commercial HVAC experience.
Who Will Succeed in This Role
Proactive, anticipatory, and organized. Strong emotional intelligence; able to “read the room.” Humble but confident, team‑oriented, and solutions‑focused. Tech‑savvy; adaptable to software, digital tools, and evolving processes. Enjoys leadership, structure, accountability, and continuous improvement.
Schedule
Monday–Friday, generally 6:30 am–4:00 pm, North Phoenix location Medical Insurance:
Company pays 65% of employee's premium Dental, Vision, and Aflac (Life, STD, Cancer, Accident):
Offered to Employees Retirement:
401(k) + Annual Profit Sharing (after 1 year/1,000 hours) Access to a financial planner Professional, quiet office environment Potential for advancement within this role, as well as others
How to Apply
Apply directly here or send your resume to our hiring team at Amelie@CopperQuailConsulting.com . We are looking to fill this role
as soon as we find the right candidate
.
Seniority level Mid‑Senior level
Employment type Full‑time
Industries Business Consulting and Services
Referrals increase your chances of interviewing at Copper Quail Consulting by 2x
Get notified about new Service Manager jobs in
Phoenix, AZ .
#J-18808-Ljbffr