Girl Scouts of Connecticut
Member Experience Specialist
Girl Scouts of Connecticut
Position Summary The Member Experience Specialist manages and supports recruitment of volunteers and delivery of service to girls by adult volunteers who carry out the Girl Scout Program in an assigned area. The specialist must portray a positive image that is representative of policies, procedures, and promote customer service to internal and external stakeholders.
Major Accountabilities
Supervises and supports service unit leaders to ensure delivery of high-quality Girl Scouts programming, including support of regular leader meetings.
Recruits new members (girls/adults) through various recruiting methods in the assigned area.
Supports and participates in regular service team meetings to develop high-functioning volunteer teams.
Supports volunteer adult members to ensure a high-quality program that meets council goals.
Creates, manages, and closes cases within GSOFCT established guidelines.
Uses Sandler Cookbooks to manage workflow and productivity.
Recruits, appoints, trains, manages service team volunteers.
Actively promotes GSOFCT and GSUSA activities for troops, girls, and families.
Assumes duties of key service unit team members when positions are vacant.
Provides exemplary customer service via phone, email, and in-person interactions.
Works cooperatively with all GSOFCT departments.
Interprets and implements GSUSA and council policies, procedures, and standards; resolves conflicts with department leadership.
Increases visibility and raises awareness of Girl Scouting in communities.
Assists and supports in the execution of product sales programs.
Encourages a culture that values diversity, equity, and inclusion.
Carries out other duties as assigned.
Core Competencies
Strong attention to detail.
Strong oral and written communication skills.
Proactive and collaborative team building skills.
Conflict resolution skills.
Proficient use of GSOFCT technology and platforms.
Education and Experience
Bachelor's degree in business, human services, education, or related field is preferred.
Ability to work with and manage a diverse group of volunteers and girls.
Strong attention to detail.
Strong oral and written communication skills.
Team building skills and experience.
Conflict resolution skills and experience.
Additional Job Requirements and Physical Demands
Become a registered member and maintain membership in GSUSA.
Accommodation of a flexible work schedule (evenings, weekends).
Actively participate in product sales initiatives.
Ability to work with diverse staff, volunteers, and girls.
Physical ability to lift up to 20 pounds.
Sit or stand for long periods during events.
Statewide travel required.
Valid Connecticut driver’s license.
Proof of liability coverage of personal vehicle.
Work Environment
Work in an office environment and in the community in a variety of indoor/outdoor locations.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Other
Industry Restaurants
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Position Summary The Member Experience Specialist manages and supports recruitment of volunteers and delivery of service to girls by adult volunteers who carry out the Girl Scout Program in an assigned area. The specialist must portray a positive image that is representative of policies, procedures, and promote customer service to internal and external stakeholders.
Major Accountabilities
Supervises and supports service unit leaders to ensure delivery of high-quality Girl Scouts programming, including support of regular leader meetings.
Recruits new members (girls/adults) through various recruiting methods in the assigned area.
Supports and participates in regular service team meetings to develop high-functioning volunteer teams.
Supports volunteer adult members to ensure a high-quality program that meets council goals.
Creates, manages, and closes cases within GSOFCT established guidelines.
Uses Sandler Cookbooks to manage workflow and productivity.
Recruits, appoints, trains, manages service team volunteers.
Actively promotes GSOFCT and GSUSA activities for troops, girls, and families.
Assumes duties of key service unit team members when positions are vacant.
Provides exemplary customer service via phone, email, and in-person interactions.
Works cooperatively with all GSOFCT departments.
Interprets and implements GSUSA and council policies, procedures, and standards; resolves conflicts with department leadership.
Increases visibility and raises awareness of Girl Scouting in communities.
Assists and supports in the execution of product sales programs.
Encourages a culture that values diversity, equity, and inclusion.
Carries out other duties as assigned.
Core Competencies
Strong attention to detail.
Strong oral and written communication skills.
Proactive and collaborative team building skills.
Conflict resolution skills.
Proficient use of GSOFCT technology and platforms.
Education and Experience
Bachelor's degree in business, human services, education, or related field is preferred.
Ability to work with and manage a diverse group of volunteers and girls.
Strong attention to detail.
Strong oral and written communication skills.
Team building skills and experience.
Conflict resolution skills and experience.
Additional Job Requirements and Physical Demands
Become a registered member and maintain membership in GSUSA.
Accommodation of a flexible work schedule (evenings, weekends).
Actively participate in product sales initiatives.
Ability to work with diverse staff, volunteers, and girls.
Physical ability to lift up to 20 pounds.
Sit or stand for long periods during events.
Statewide travel required.
Valid Connecticut driver’s license.
Proof of liability coverage of personal vehicle.
Work Environment
Work in an office environment and in the community in a variety of indoor/outdoor locations.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Other
Industry Restaurants
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