County of San Mateo
Patient Services Supervisor - Call Center/ Imaging Dept- Spanish Spkg Preferred
County of San Mateo, California, Missouri, United States, 65018
Patient Services Supervisor - Call Center/ Imaging Dept- Spanish Spkg Preferred
County of San Mateo is seeking two experienced and motivated Patient Services Supervisors to lead patient services office support and business office support staff in the Division of Hospitals and Clinics.
Base pay range $94,432.00/yr - $118,040.00/yr
Description Under direction, the Patient Services Supervisors supervise patient services office support and business office support staff and activities for admissions, registration, and/or program billing functions; coordinate and perform difficult or specialized patient services office support or business office support in various locations.
There are two full-time, regular positions at San Mateo Medical Center (SMMC):
Comprehensive Call Center
Imaging/Laboratory Department
Patient Services Supervisor – Comprehensive Call Center The Supervisor will be a hands‑on leader at the Comprehensive Call Center, supervising a dedicated team of call center and patient access staff. Responsibilities focus on optimizing call center performance, managing high call volumes, and driving initiatives that enhance patient and staff satisfaction.
Key Responsibilities
Lead, motivate, and support a team of call center and patient access representatives, including scheduling, coaching, and performance management.
Ensure efficient patient registration, referral coordination, and timely response to inquiries.
Monitor call center operations, analyzing metrics to identify areas for improvement and implement solutions that reduce waiting times.
Collaborate closely with clinic management, call center teams, and cross‑functional partners to align workflows with clinical priorities.
Oversee data collection, reporting, and compliance with HIPAA and all relevant regulations.
Drive process‑improvement projects and support the rollout of innovative programs or technologies.
Manage purchasing and inventory of office supplies within budget.
Attend meetings and provide supervision throughout the County as needed.
Patient Services Supervisor – Imaging/Laboratory Department The Supervisor provides operational leadership for all patient services functions supporting diagnostic imaging services, overseeing front desk operations, patient scheduling, insurance verification, records, and billing requests.
Key Responsibilities
Manage front desk operations to ensure courteous, efficient patient service and timely check‑in/check‑out.
Maintain service standards, privacy compliance (HIPAA), and resolve patient concerns.
Oversee imaging scheduling to maximize access and coordinate urgent cases and cancellations.
Supervise insurance verification and authorization workflows to reduce denials.
Serve as a resource for complex coverage and payer issues.
Oversee billing requests, documentation accuracy, and charge capture readiness.
Collaborate with revenue cycle teams to resolve discrepancies and denials.
Supervise patient services staff, providing training, coaching, and performance management.
Develop staffing plans, schedules, and coverage models.
Implement policies and best practices; monitor productivity, quality, and patient satisfaction using data.
Ensure compliance with regulatory standards, payer guidelines, and organizational policies.
Ideal Candidate
Experienced healthcare leader with background in hospital operations, patient access, call center, and/or imaging services.
Proven ability to supervise, coach, and develop staff while fostering teamwork and accountability.
Skilled in improving workflows, managing operations, and driving service excellence using data and metrics.
Strong communication, customer service, and problem‑solving skills.
Knowledge of HIPAA, regulatory standards, imaging workflows, and revenue cycle processes.
Ability to manage multiple priorities in a fast‑paced environment while maintaining accuracy and quality.
Proficiency with EHR systems (Epic/eCareNext), Microsoft Office, and call or scheduling management tools.
Commitment to equity, inclusion, culturally responsive care, and patient‑centered service.
Spanish proficiency highly desirable, but not required.
Qualifications Education and Experience Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
Four years of patient services assistant experience in a medical or clinic setting.
Knowledge of
Supervisory principles and practices, including work planning, scheduling, review and evaluation, and employee training and corrective action.
Policies, procedures, and medical terminology relevant to the assigned area.
Applicable laws, ordinances, rules and regulations.
Business office management practices, records management, and operation of standard office equipment.
Business arithmetic (percentages, decimals).
Correct English usage, spelling, grammar and punctuation.
Business data processing principles and use of word processing or computing equipment.
Skills / Ability to
Plan, assign, supervise, review and evaluate the work of others.
Train others in work procedures.
Analyze and resolve office administrative problems.
Read, interpret and apply rules, policies and procedures.
Organize, research and maintain patient and general files.
Compose routine correspondence independently or from brief instructions.
Use initiative and sound independent judgment within established guidelines.
Establish and maintain effective working relationships with those contacted in the course of work.
Organize and prioritize work, meet critical deadlines and follow up on assignments with minimum supervision.
Operate standard office equipment, including a word processor, computer terminal and centralized telephone equipment.
Application/Examination Open & promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra‑help/limited‑term position prior to the final filing date will receive five points added to their final passing score on this examination.
Thorough and detailed responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and/or supplemental questionnaire.
The examination process will consist of an application screening (weight: pass/fail) based on the candidate's application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in the County of San Mateo, California and applicants must participate at their own expense.
IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the “Apply” button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.
TENTATIVE RECRUITMENT SCHEDULE Final Date for Filing: Wednesday, January 14, 2026 11:59 PM PST
Application Screening: Week of January 19, 2026
Civil Service Panel/Department Interviews: Week of February 2, 2026
About The County County of San Mateo, California is a government agency committed to delivering health and public services to the residents of San Mateo County.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Government Administration
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Base pay range $94,432.00/yr - $118,040.00/yr
Description Under direction, the Patient Services Supervisors supervise patient services office support and business office support staff and activities for admissions, registration, and/or program billing functions; coordinate and perform difficult or specialized patient services office support or business office support in various locations.
There are two full-time, regular positions at San Mateo Medical Center (SMMC):
Comprehensive Call Center
Imaging/Laboratory Department
Patient Services Supervisor – Comprehensive Call Center The Supervisor will be a hands‑on leader at the Comprehensive Call Center, supervising a dedicated team of call center and patient access staff. Responsibilities focus on optimizing call center performance, managing high call volumes, and driving initiatives that enhance patient and staff satisfaction.
Key Responsibilities
Lead, motivate, and support a team of call center and patient access representatives, including scheduling, coaching, and performance management.
Ensure efficient patient registration, referral coordination, and timely response to inquiries.
Monitor call center operations, analyzing metrics to identify areas for improvement and implement solutions that reduce waiting times.
Collaborate closely with clinic management, call center teams, and cross‑functional partners to align workflows with clinical priorities.
Oversee data collection, reporting, and compliance with HIPAA and all relevant regulations.
Drive process‑improvement projects and support the rollout of innovative programs or technologies.
Manage purchasing and inventory of office supplies within budget.
Attend meetings and provide supervision throughout the County as needed.
Patient Services Supervisor – Imaging/Laboratory Department The Supervisor provides operational leadership for all patient services functions supporting diagnostic imaging services, overseeing front desk operations, patient scheduling, insurance verification, records, and billing requests.
Key Responsibilities
Manage front desk operations to ensure courteous, efficient patient service and timely check‑in/check‑out.
Maintain service standards, privacy compliance (HIPAA), and resolve patient concerns.
Oversee imaging scheduling to maximize access and coordinate urgent cases and cancellations.
Supervise insurance verification and authorization workflows to reduce denials.
Serve as a resource for complex coverage and payer issues.
Oversee billing requests, documentation accuracy, and charge capture readiness.
Collaborate with revenue cycle teams to resolve discrepancies and denials.
Supervise patient services staff, providing training, coaching, and performance management.
Develop staffing plans, schedules, and coverage models.
Implement policies and best practices; monitor productivity, quality, and patient satisfaction using data.
Ensure compliance with regulatory standards, payer guidelines, and organizational policies.
Ideal Candidate
Experienced healthcare leader with background in hospital operations, patient access, call center, and/or imaging services.
Proven ability to supervise, coach, and develop staff while fostering teamwork and accountability.
Skilled in improving workflows, managing operations, and driving service excellence using data and metrics.
Strong communication, customer service, and problem‑solving skills.
Knowledge of HIPAA, regulatory standards, imaging workflows, and revenue cycle processes.
Ability to manage multiple priorities in a fast‑paced environment while maintaining accuracy and quality.
Proficiency with EHR systems (Epic/eCareNext), Microsoft Office, and call or scheduling management tools.
Commitment to equity, inclusion, culturally responsive care, and patient‑centered service.
Spanish proficiency highly desirable, but not required.
Qualifications Education and Experience Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
Four years of patient services assistant experience in a medical or clinic setting.
Knowledge of
Supervisory principles and practices, including work planning, scheduling, review and evaluation, and employee training and corrective action.
Policies, procedures, and medical terminology relevant to the assigned area.
Applicable laws, ordinances, rules and regulations.
Business office management practices, records management, and operation of standard office equipment.
Business arithmetic (percentages, decimals).
Correct English usage, spelling, grammar and punctuation.
Business data processing principles and use of word processing or computing equipment.
Skills / Ability to
Plan, assign, supervise, review and evaluate the work of others.
Train others in work procedures.
Analyze and resolve office administrative problems.
Read, interpret and apply rules, policies and procedures.
Organize, research and maintain patient and general files.
Compose routine correspondence independently or from brief instructions.
Use initiative and sound independent judgment within established guidelines.
Establish and maintain effective working relationships with those contacted in the course of work.
Organize and prioritize work, meet critical deadlines and follow up on assignments with minimum supervision.
Operate standard office equipment, including a word processor, computer terminal and centralized telephone equipment.
Application/Examination Open & promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra‑help/limited‑term position prior to the final filing date will receive five points added to their final passing score on this examination.
Thorough and detailed responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and/or supplemental questionnaire.
The examination process will consist of an application screening (weight: pass/fail) based on the candidate's application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in the County of San Mateo, California and applicants must participate at their own expense.
IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the “Apply” button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.
TENTATIVE RECRUITMENT SCHEDULE Final Date for Filing: Wednesday, January 14, 2026 11:59 PM PST
Application Screening: Week of January 19, 2026
Civil Service Panel/Department Interviews: Week of February 2, 2026
About The County County of San Mateo, California is a government agency committed to delivering health and public services to the residents of San Mateo County.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Government Administration
#J-18808-Ljbffr