Rippling
Technical Support Specialist, Identity Management
About Rippling
Rippling consolidates HR, IT, and Finance into a single platform, enabling businesses to manage payroll, benefits, devices, and integrations like Slack and Microsoft 365 in minutes. The company, based in San Francisco, CA, has raised $1.4B+ and is named one of America’s best startup employers by Forbes.
About the Team The Customer Support team provides expert guidance and rapid resolution for clients across multiple time zones, focusing on finance, HR, and IT platform issues. The team values collaboration, continuous learning, and opportunities for professional growth.
What You Will Do
Support IT‑focused domains such as MDM, Inventory Management, and Identity Management.
Troubleshoot authentication and authorization problems across SSO providers (SAML, OAuth/OIDC, SCIM).
Help customers configure and maintain identity integrations with IdPs (Okta, Azure AD, Google Workspace, OneLogin).
Assist with API‑driven workflows, token generation, permission scopes, and integration errors.
Review logs, audit trails, and authentication traces to identify misconfigurations.
Take ownership of customer issues from start to finish in a dynamic environment.
Leverage phone, chat, email, and video conferencing to optimize product usage.
De‑escalate and resolve issues using platform knowledge.
Become a product expert and serve as a go‑to resource for customers and teammates.
Identify improvement areas and collaborate with Product and Engineering.
Work under time constraints and meet schedules, even with unexpected deadlines.
What You Will Need
Bachelor’s degree.
1‑4 years of customer support experience in a technical domain.
Familiarity with common identity providers (Okta, Azure AD, Google Workspace, OneLogin) and SaaS integration.
Understanding of SSO concepts (SAML, OAuth/OIDC, SCIM, certificates) and user/session lifecycle.
Working knowledge of APIs: authentication, tokens, permissions, basic troubleshooting.
Ability to analyze provisioning issues by reviewing logs, assertions, token payloads, and error messages.
Comfort navigating access policies, role‑based permissions, provisioning workflows, and identity governance.
Strong problem‑solving mindset, curiosity to debug and deepen identity expertise.
Time‑management and prioritization skills.
Flexibility with changing duties.
Organizational skills and process‑improvement experience.
Excellent written and verbal English communication in a technical setting.
Additional Information Rippling is an equal‑opportunity employer committed to diversity and inclusion. We do not discriminate based on protected characteristics and provide reasonable accommodations for candidates with disabilities. To request accommodation, email accommodations@rippling.com. Office‑based employees are expected to work in the office at least three days per week when within a defined radius of a Rippling office. This role is a non‑exempt, full‑time, hourly position eligible for overtime. Competitive salary, benefits, and equity are offered. Pay ranges: US Tier 2 – 21.00–23.00 USD/hour; US Tier 3 – 20.00–22.00 USD/hour.
#J-18808-Ljbffr
About the Team The Customer Support team provides expert guidance and rapid resolution for clients across multiple time zones, focusing on finance, HR, and IT platform issues. The team values collaboration, continuous learning, and opportunities for professional growth.
What You Will Do
Support IT‑focused domains such as MDM, Inventory Management, and Identity Management.
Troubleshoot authentication and authorization problems across SSO providers (SAML, OAuth/OIDC, SCIM).
Help customers configure and maintain identity integrations with IdPs (Okta, Azure AD, Google Workspace, OneLogin).
Assist with API‑driven workflows, token generation, permission scopes, and integration errors.
Review logs, audit trails, and authentication traces to identify misconfigurations.
Take ownership of customer issues from start to finish in a dynamic environment.
Leverage phone, chat, email, and video conferencing to optimize product usage.
De‑escalate and resolve issues using platform knowledge.
Become a product expert and serve as a go‑to resource for customers and teammates.
Identify improvement areas and collaborate with Product and Engineering.
Work under time constraints and meet schedules, even with unexpected deadlines.
What You Will Need
Bachelor’s degree.
1‑4 years of customer support experience in a technical domain.
Familiarity with common identity providers (Okta, Azure AD, Google Workspace, OneLogin) and SaaS integration.
Understanding of SSO concepts (SAML, OAuth/OIDC, SCIM, certificates) and user/session lifecycle.
Working knowledge of APIs: authentication, tokens, permissions, basic troubleshooting.
Ability to analyze provisioning issues by reviewing logs, assertions, token payloads, and error messages.
Comfort navigating access policies, role‑based permissions, provisioning workflows, and identity governance.
Strong problem‑solving mindset, curiosity to debug and deepen identity expertise.
Time‑management and prioritization skills.
Flexibility with changing duties.
Organizational skills and process‑improvement experience.
Excellent written and verbal English communication in a technical setting.
Additional Information Rippling is an equal‑opportunity employer committed to diversity and inclusion. We do not discriminate based on protected characteristics and provide reasonable accommodations for candidates with disabilities. To request accommodation, email accommodations@rippling.com. Office‑based employees are expected to work in the office at least three days per week when within a defined radius of a Rippling office. This role is a non‑exempt, full‑time, hourly position eligible for overtime. Competitive salary, benefits, and equity are offered. Pay ranges: US Tier 2 – 21.00–23.00 USD/hour; US Tier 3 – 20.00–22.00 USD/hour.
#J-18808-Ljbffr