Accenture Federal Services
Sr. ServiceNow Developer
Accenture Federal Services, Washington, District of Columbia, us, 20022
Job Overview
At Accenture Federal Services, nothing matters more than helping the U.S. federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
As a Senior ServiceNow Developer, you will play a pivotal role in designing, developing, and implementing innovative solutions within the ServiceNow platform. Your primary focus will be on delivering a high‑quality technical solution in the ServiceNow Public Sector Digital Services (PSDS) application with implementation of NowAssist and Virtual Agent components. Leveraging your expertise in ServiceNow, you will create seamless, user‑friendly workflows and automated processes that enhance operational efficiency for our client.
This role demands collaboration with cross‑functional teams to ensure technical deliverables meet organizational goals and adhere to industry and ServiceNow best practices. A strong background in ServiceNow development and implementation, coupled with proactive problem‑solving skills, is essential. Adaptability to changing project requirements and delivering results in a fast‑paced environment will make you a valuable team asset.
Responsibilities
Design, develop, and implement ServiceNow solutions for Public Sector Digital Services (PSDS).
Integrate NowAssist and Virtual Agent components and related out‑of‑box processes.
Collaborate with cross‑functional teams to translate business requirements into technical specifications.
Ensure technical deliverables meet organizational goals and adhere to industry and ServiceNow best practices.
Provide troubleshooting, optimization, and maintenance support for existing ServiceNow applications.
Drive continuous improvement and innovation within the ServiceNow platform.
Qualifications
Deep understanding of ServiceNow's architecture and capabilities.
7+ years of experience in implementing and supporting the ServiceNow platform.
Implementation and support experience in ServiceNow Public Sector Digital Services (PSDS) and/or Customer Service Management (CSM).
Familiarity with implementation of NowAssist and Virtual Agent; along with related out‑of‑box processes.
Experience troubleshooting, optimizing, and maintaining existing ServiceNow applications to ensure continued operations and scalability.
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer or Implementation Specialist in CSM or PSDS.
Eligibility Requirements
Active secret clearance required.
Compensation As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is $98,500—$184,900 USD.
Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.
Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an affirmative action employer for veterans and individuals with disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.
Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
Applicants for employment in the U.S. must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please refer to additional important information.
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As a Senior ServiceNow Developer, you will play a pivotal role in designing, developing, and implementing innovative solutions within the ServiceNow platform. Your primary focus will be on delivering a high‑quality technical solution in the ServiceNow Public Sector Digital Services (PSDS) application with implementation of NowAssist and Virtual Agent components. Leveraging your expertise in ServiceNow, you will create seamless, user‑friendly workflows and automated processes that enhance operational efficiency for our client.
This role demands collaboration with cross‑functional teams to ensure technical deliverables meet organizational goals and adhere to industry and ServiceNow best practices. A strong background in ServiceNow development and implementation, coupled with proactive problem‑solving skills, is essential. Adaptability to changing project requirements and delivering results in a fast‑paced environment will make you a valuable team asset.
Responsibilities
Design, develop, and implement ServiceNow solutions for Public Sector Digital Services (PSDS).
Integrate NowAssist and Virtual Agent components and related out‑of‑box processes.
Collaborate with cross‑functional teams to translate business requirements into technical specifications.
Ensure technical deliverables meet organizational goals and adhere to industry and ServiceNow best practices.
Provide troubleshooting, optimization, and maintenance support for existing ServiceNow applications.
Drive continuous improvement and innovation within the ServiceNow platform.
Qualifications
Deep understanding of ServiceNow's architecture and capabilities.
7+ years of experience in implementing and supporting the ServiceNow platform.
Implementation and support experience in ServiceNow Public Sector Digital Services (PSDS) and/or Customer Service Management (CSM).
Familiarity with implementation of NowAssist and Virtual Agent; along with related out‑of‑box processes.
Experience troubleshooting, optimizing, and maintaining existing ServiceNow applications to ensure continued operations and scalability.
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer or Implementation Specialist in CSM or PSDS.
Eligibility Requirements
Active secret clearance required.
Compensation As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is $98,500—$184,900 USD.
Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.
Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an affirmative action employer for veterans and individuals with disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.
Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
Applicants for employment in the U.S. must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please refer to additional important information.
#J-18808-Ljbffr