Konica Minolta Business Solutions Canada
Sr. Mgr, Customer Solutions and Reconciliation
Konica Minolta Business Solutions Canada, Ramsey, New Jersey, us, 07446
Sr. Mgr, Customer Solutions and Reconciliation
1 week ago Be among the first 25 applicants
Overview The Senior Manager, Customer Solutions & Reconciliation is responsible for leading strategic initiatives across BUS & BCA that support multiple client groups in daily reconciliation processes, ensuring accuracy, transparency, and risk mitigation across financial operations. This role drives excellence in account management by influencing stakeholders, negotiating solutions, and fostering collaboration with both internal teams and external partners. The Senior Manager will lead process optimization efforts, deliver measurable improvements in efficiency, and enhance customer satisfaction through proactive oversight and strategic leadership.
Responsibilities
Strategic Leadership: Influence decision-making and build alignment across cross-functional teams to achieve operational and financial goals.
Negotiation & Issue Resolution: Lead negotiations and resolve complex account discrepancies with internal stakeholders and external clients to maintain financial integrity.
Account Review & Oversight: Conduct periodic strategic reviews of customer accounts, proactively addressing concerns and ensuring compliance with internal standards.
Reconciliation & Invoicing: Oversee invoice and payment reconciliation processes, ensuring timely resolution of discrepancies and adherence to best practices.
Process Optimization: Analyze, redesign, and optimize account structures to streamline workflows, reduce errors, and enhance customer experience.
Continuous Improvement: Identify gaps, implement best practices, and leverage technology/automation tools to improve speed, accuracy, and transparency.
Team Leadership: Build, lead, and develop a high-performing team by fostering a culture of accountability, collaboration, and continuous improvement.
Cross-Functional Collaboration: Partner with internal teams (sales, finance, operations, service, customer service) and external stakeholders to deliver seamless account management and dispute resolution.
Qualifications
Bachelor’s degree or equivalent experience.
10+ years of experience in account reconciliation or financial operations.
3+ years in a manager role with proven ability to influence and negotiate at multiple levels.
Proficiency in ERP systems and reconciliation tools.
Advanced proficiency in Excel and Microsoft Office Suite.
Knowledge, Skills, And Abilities
Demonstrated success in process optimization and operational excellence.
Strong analytical, communication, and stakeholder management skills.
Ability to shape decisions and gain buy‑in across multiple levels of the organization.
Skilled in resolving complex issues and achieving mutually beneficial outcomes.
Anticipates challenges, identifies opportunities, and aligns initiatives with business objectives.
Builds strong partnerships internally and externally to drive results.
Champions process improvements and leads teams through transformation with clarity and confidence.
Delivers clear, persuasive messages tailored to diverse audiences.
About Us Konica Minolta Business Solutions’ journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to give shape to ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates “20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America’s Best Large Employers list, recognized as the #1 brand for customer loyalty in the MFP office copier market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of the Year and BLI 2021‑2023 Most Color Consistent A3 Brand awards for its bizhub One i‑series.
EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.
Seniority level
Director
Employment type
Full‑time
Job function
Project Management and Information Technology
IT Services and IT Consulting
Manhattan, NY $90,000.00–$100,000.00 4 days ago
#J-18808-Ljbffr
Overview The Senior Manager, Customer Solutions & Reconciliation is responsible for leading strategic initiatives across BUS & BCA that support multiple client groups in daily reconciliation processes, ensuring accuracy, transparency, and risk mitigation across financial operations. This role drives excellence in account management by influencing stakeholders, negotiating solutions, and fostering collaboration with both internal teams and external partners. The Senior Manager will lead process optimization efforts, deliver measurable improvements in efficiency, and enhance customer satisfaction through proactive oversight and strategic leadership.
Responsibilities
Strategic Leadership: Influence decision-making and build alignment across cross-functional teams to achieve operational and financial goals.
Negotiation & Issue Resolution: Lead negotiations and resolve complex account discrepancies with internal stakeholders and external clients to maintain financial integrity.
Account Review & Oversight: Conduct periodic strategic reviews of customer accounts, proactively addressing concerns and ensuring compliance with internal standards.
Reconciliation & Invoicing: Oversee invoice and payment reconciliation processes, ensuring timely resolution of discrepancies and adherence to best practices.
Process Optimization: Analyze, redesign, and optimize account structures to streamline workflows, reduce errors, and enhance customer experience.
Continuous Improvement: Identify gaps, implement best practices, and leverage technology/automation tools to improve speed, accuracy, and transparency.
Team Leadership: Build, lead, and develop a high-performing team by fostering a culture of accountability, collaboration, and continuous improvement.
Cross-Functional Collaboration: Partner with internal teams (sales, finance, operations, service, customer service) and external stakeholders to deliver seamless account management and dispute resolution.
Qualifications
Bachelor’s degree or equivalent experience.
10+ years of experience in account reconciliation or financial operations.
3+ years in a manager role with proven ability to influence and negotiate at multiple levels.
Proficiency in ERP systems and reconciliation tools.
Advanced proficiency in Excel and Microsoft Office Suite.
Knowledge, Skills, And Abilities
Demonstrated success in process optimization and operational excellence.
Strong analytical, communication, and stakeholder management skills.
Ability to shape decisions and gain buy‑in across multiple levels of the organization.
Skilled in resolving complex issues and achieving mutually beneficial outcomes.
Anticipates challenges, identifies opportunities, and aligns initiatives with business objectives.
Builds strong partnerships internally and externally to drive results.
Champions process improvements and leads teams through transformation with clarity and confidence.
Delivers clear, persuasive messages tailored to diverse audiences.
About Us Konica Minolta Business Solutions’ journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to give shape to ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates “20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America’s Best Large Employers list, recognized as the #1 brand for customer loyalty in the MFP office copier market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of the Year and BLI 2021‑2023 Most Color Consistent A3 Brand awards for its bizhub One i‑series.
EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.
Seniority level
Director
Employment type
Full‑time
Job function
Project Management and Information Technology
IT Services and IT Consulting
Manhattan, NY $90,000.00–$100,000.00 4 days ago
#J-18808-Ljbffr