The Ohio State University Wexner Medical Center
Registration Assistant
The Ohio State University Wexner Medical Center, Columbus, Ohio, United States, 43224
3 days ago Be among the first 25 applicants
Current Employees and Students:
Please log in to Workday to use the internal job search and application process.
Scope of Position The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre‐registration, registration, pre‑certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow‑up, customer service and cash collection. The primary responsibility of staff within the Revenue Cycle is to ensure the collection of net revenue for services rendered.
Position Summary The Patient Access Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre‑registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up‑to‑date information regarding products, services and general procedures. The coordinator schedules return appointments and/or other appointments as assigned, assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information, provides support to physicians and consumers by coordinating their requests and satisfying their needs in one transaction. The role solves routine and complex customer problems and knows where to direct customers to address specific questions. The coordinator communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical Record, scheduling and registration systems, ABN, eligibility, document management software, and etc.
Minimum Qualifications
High School Diploma or GED.
PC knowledge and interpersonal, verbal and written communication skills.
Minimum 6 months experience in customer service or a healthcare environment.
Preferred: Experience with Windows, Excel, and intranet/internet navigation tools as well as system content; medical terminology, coding and third‑party reimbursement experience; ability to work in multiple systems for assigned tasks, management and reporting; strong problem‑solving and presentation skills; high level of customer service skills; ability to prioritize and coordinate multiple tasks in a busy environment.
Our Comprehensive Employee Benefits Include
An array of retirement plan options, each with a generous employer contribution.
Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
Paid vacation and sick leave, including short and long‑term disability and paid parental leave.
Get the most out of the Public Service Loan Forgiveness program.
And much more!
Screen reader users may encounter difficulty with the online application. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post‑offer process.
Seniority level Entry level
Employment type Full-time
Job function Administrative
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at The Ohio State University Wexner Medical Center by 2x
Get notified about new Registration Assistant jobs in
Columbus, OH .
#J-18808-Ljbffr
Current Employees and Students:
Please log in to Workday to use the internal job search and application process.
Scope of Position The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre‐registration, registration, pre‑certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow‑up, customer service and cash collection. The primary responsibility of staff within the Revenue Cycle is to ensure the collection of net revenue for services rendered.
Position Summary The Patient Access Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre‑registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up‑to‑date information regarding products, services and general procedures. The coordinator schedules return appointments and/or other appointments as assigned, assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information, provides support to physicians and consumers by coordinating their requests and satisfying their needs in one transaction. The role solves routine and complex customer problems and knows where to direct customers to address specific questions. The coordinator communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical Record, scheduling and registration systems, ABN, eligibility, document management software, and etc.
Minimum Qualifications
High School Diploma or GED.
PC knowledge and interpersonal, verbal and written communication skills.
Minimum 6 months experience in customer service or a healthcare environment.
Preferred: Experience with Windows, Excel, and intranet/internet navigation tools as well as system content; medical terminology, coding and third‑party reimbursement experience; ability to work in multiple systems for assigned tasks, management and reporting; strong problem‑solving and presentation skills; high level of customer service skills; ability to prioritize and coordinate multiple tasks in a busy environment.
Our Comprehensive Employee Benefits Include
An array of retirement plan options, each with a generous employer contribution.
Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
Paid vacation and sick leave, including short and long‑term disability and paid parental leave.
Get the most out of the Public Service Loan Forgiveness program.
And much more!
Screen reader users may encounter difficulty with the online application. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post‑offer process.
Seniority level Entry level
Employment type Full-time
Job function Administrative
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at The Ohio State University Wexner Medical Center by 2x
Get notified about new Registration Assistant jobs in
Columbus, OH .
#J-18808-Ljbffr