Compass Group, North America
Customer Service&Dispatch Accounting Coordinator
Compass Group, North America, Tampa, Florida, us, 33646
Salary:
$20.00 - $22.00
Other Forms of Compensation:
bonus opportunities
Growth. Opportunity. Excellence.
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come grow with us. We are Canteen.
Job Summary We are seeking a reliable and detail-oriented
Customer Service & Dispatch Coordinator
to support daily operations by managing customer inquiries, coordinating service schedules, and assisting with basic accounting and administrative tasks. This role serves as a central point of communication between customers, field staff, and internal teams, ensuring timely service delivery and accurate documentation.
Key Responsibilities Customer Service & Dispatch
Serve as the primary point of contact for customer calls, emails, and service requests
Schedule, dispatch, and coordinate technicians/drivers based on priority, availability, and location
Monitor service progress and proactively communicate updates or delays to customers
Resolve customer issues professionally and elevate when necessary
Maintain accurate service records, logs, and dispatch schedules
Administrative & Accounting Support (Preferred)
Assist with basic invoicing, billing, and payment tracking
Enter service tickets, time logs, and expenses into accounting or ERP systems
Reconcile service records with invoices and work orders
Support accounts receivable and payable processes as needed
Maintain organized records and documentation for audits and reporting
Qualifications Required
High school diploma or GED
Strong customer service and communication skills
Ability to multitask in a fast‑paced environment
Basic computer skills (email, data entry, scheduling systems)
Strong attention to detail and organizational skills
Preferred
Previous experience in dispatch, customer service, or call center roles
Exposure to basic accounting, bookkeeping, or invoicing tasks
Familiarity with accounting software and dispatch systems preferred
Comfortable working with numbers, invoices, and financial documentation
Skills & Competencies
Professional phone and email etiquette
Problem‑solving and conflict resolution
Time management and prioritization
Accuracy with data entry and records
Team‑oriented with the ability to work independently
Work Environment
Office‑based
Frequent interaction with customers and field staff
Standard business hours with occasional overtime based on operational needs
Apply to Canteen today! Canteen is a member of Compass Group USA
Click here to Learn More about the Compass Story http://www.compass-usa.com/our-story/
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, and requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Canteen maintains a drug‑free workplace.
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf
Req ID: 1489263
Canteen
Jacinda Moore
#J-18808-Ljbffr
$20.00 - $22.00
Other Forms of Compensation:
bonus opportunities
Growth. Opportunity. Excellence.
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come grow with us. We are Canteen.
Job Summary We are seeking a reliable and detail-oriented
Customer Service & Dispatch Coordinator
to support daily operations by managing customer inquiries, coordinating service schedules, and assisting with basic accounting and administrative tasks. This role serves as a central point of communication between customers, field staff, and internal teams, ensuring timely service delivery and accurate documentation.
Key Responsibilities Customer Service & Dispatch
Serve as the primary point of contact for customer calls, emails, and service requests
Schedule, dispatch, and coordinate technicians/drivers based on priority, availability, and location
Monitor service progress and proactively communicate updates or delays to customers
Resolve customer issues professionally and elevate when necessary
Maintain accurate service records, logs, and dispatch schedules
Administrative & Accounting Support (Preferred)
Assist with basic invoicing, billing, and payment tracking
Enter service tickets, time logs, and expenses into accounting or ERP systems
Reconcile service records with invoices and work orders
Support accounts receivable and payable processes as needed
Maintain organized records and documentation for audits and reporting
Qualifications Required
High school diploma or GED
Strong customer service and communication skills
Ability to multitask in a fast‑paced environment
Basic computer skills (email, data entry, scheduling systems)
Strong attention to detail and organizational skills
Preferred
Previous experience in dispatch, customer service, or call center roles
Exposure to basic accounting, bookkeeping, or invoicing tasks
Familiarity with accounting software and dispatch systems preferred
Comfortable working with numbers, invoices, and financial documentation
Skills & Competencies
Professional phone and email etiquette
Problem‑solving and conflict resolution
Time management and prioritization
Accuracy with data entry and records
Team‑oriented with the ability to work independently
Work Environment
Office‑based
Frequent interaction with customers and field staff
Standard business hours with occasional overtime based on operational needs
Apply to Canteen today! Canteen is a member of Compass Group USA
Click here to Learn More about the Compass Story http://www.compass-usa.com/our-story/
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, and requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Canteen maintains a drug‑free workplace.
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf
Req ID: 1489263
Canteen
Jacinda Moore
#J-18808-Ljbffr