Heartshare
Care Manager - Children's Health Home
HeartShare St. Vincent’s is looking for a Care Manager for our Integrated Health Department. Care Managers provide outreach and enrollment services to children presumed to meet eligibility requirements of New York State’s Children’s Health Home program. They gather assessments and enter documentation that confirms eligibility and identifies areas requiring supportive services. They work with children, families and service providers to create a comprehensive Plan of Health Care, identify additional service providers as necessary, and coordinate the continuing involvement of families and service providers in the execution of the plan.
Primary Responsibilities and Essential Functions
Uses positive approaches when handling difficult situations.
Remains flexible and adapts to change.
Remains sensitive and responsive to cultural differences of program participants and staff.
Participates in in‑service trainings and on‑site workshops as required for professional growth and development.
Attends external trainings and workshops at direction of management.
Represents the organization both within and outside of the work environment in a manner that promotes the mission, vision and values of the agency.
Personally adheres to organizational mission, vision and values, in addition to all other agency policies and procedures.
Coordinates services for a caseload with acuity total of 50 points.
Provides Health Home services for children at medium or high acuity, including at least two services per month, with at least one face‑to‑face; and for children with low acuity which requires face‑to‑face visits at least once every two months.
Administers Child Adolescent Needs and Strengths‑NY (CANS‑NY), updating periodically and developing a comprehensive Plan of Care.
Identifies needs and coordinates services relevant to the Plan of Care, securing additional services as appropriate.
Documents all case activity, including consent development and assessment, plan development, client progress and transition arrangements within 24‑48 hours of encounter.
Actively participates in interdepartmental team meetings to review progress, update points of contact, and confirm continuing client eligibility.
Provides education to family and child concerning Health Home services and information concerning conditions being treated.
Assists and advocates for families and children in the attainment and maintenance of public benefits such as financial, educational, social, and community services.
Assesses responsible transition of client service into and out of Health Home care, between child and adult health homes, and between inpatient and community care as appropriate.
Participates in mandatory and optional training, including CANS‑NY (achieving a score of 70 or higher), Documentation, Mandated Reporter, Motivational interviewing.
Participates bi‑monthly case‑specific supervision with Children’s Health Home Supervisor/Director of Care Management to discuss caseload, barriers and successes.
Maintains quality assurance systems to ensure that services are in place for clients and documentation is complete and up to date; participates in quality assurance program.
Independently manages day‑to‑day working relationship with external partners including consistent field visits, effective email correspondence and monthly feedback loops that track referrals and troubleshoot customer service issues with a sense of urgency.
Develops strategies to meet enrollment targets and executes client and community engagement activities that are compelling and successful with effective follow‑through.
Completes outreach to clients to enroll into services if there is a decrease in current caseload.
Adheres to all government and funder regulations.
Qualifications
Associate’s degree or equivalent.
Bachelor’s degree from a four‑year college or equivalent preferred.
Minimum of two years’ experience in case management or related medical field.
Ability to travel across all five boroughs for home visits (required with travel/mileage reimbursement).
Benefits At HeartShare we offer a comprehensive benefit package based on full‑time/part‑time status. You can expect:
Rewarding work in a team environment.
Paid vacation, sick, personal days, and holidays.
403(b) retirement plans with employer contribution.
Health, dental, vision and life insurance.
Employee Assistance Program (EAP).
Flexible spending account (Dependent Care, Medical, Parking, and Transit).
Employee Appreciation Programs and Events.
Tuition Assistance Program.
Professional Development opportunities.
Wellhub Discount.
Verizon Wireless Discount.
BJs membership discount.
Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more.
HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to Leaves@heartshare.org.
About HeartShare For over 150 years, HeartShare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated. To learn more about HeartShare, please visit our website at https://www.heartshare.org or follow us on Twitter, LinkedIn, YouTube, Instagram, and Facebook.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Health Care Provider
Industries Non‑profit Organizations
#J-18808-Ljbffr
Primary Responsibilities and Essential Functions
Uses positive approaches when handling difficult situations.
Remains flexible and adapts to change.
Remains sensitive and responsive to cultural differences of program participants and staff.
Participates in in‑service trainings and on‑site workshops as required for professional growth and development.
Attends external trainings and workshops at direction of management.
Represents the organization both within and outside of the work environment in a manner that promotes the mission, vision and values of the agency.
Personally adheres to organizational mission, vision and values, in addition to all other agency policies and procedures.
Coordinates services for a caseload with acuity total of 50 points.
Provides Health Home services for children at medium or high acuity, including at least two services per month, with at least one face‑to‑face; and for children with low acuity which requires face‑to‑face visits at least once every two months.
Administers Child Adolescent Needs and Strengths‑NY (CANS‑NY), updating periodically and developing a comprehensive Plan of Care.
Identifies needs and coordinates services relevant to the Plan of Care, securing additional services as appropriate.
Documents all case activity, including consent development and assessment, plan development, client progress and transition arrangements within 24‑48 hours of encounter.
Actively participates in interdepartmental team meetings to review progress, update points of contact, and confirm continuing client eligibility.
Provides education to family and child concerning Health Home services and information concerning conditions being treated.
Assists and advocates for families and children in the attainment and maintenance of public benefits such as financial, educational, social, and community services.
Assesses responsible transition of client service into and out of Health Home care, between child and adult health homes, and between inpatient and community care as appropriate.
Participates in mandatory and optional training, including CANS‑NY (achieving a score of 70 or higher), Documentation, Mandated Reporter, Motivational interviewing.
Participates bi‑monthly case‑specific supervision with Children’s Health Home Supervisor/Director of Care Management to discuss caseload, barriers and successes.
Maintains quality assurance systems to ensure that services are in place for clients and documentation is complete and up to date; participates in quality assurance program.
Independently manages day‑to‑day working relationship with external partners including consistent field visits, effective email correspondence and monthly feedback loops that track referrals and troubleshoot customer service issues with a sense of urgency.
Develops strategies to meet enrollment targets and executes client and community engagement activities that are compelling and successful with effective follow‑through.
Completes outreach to clients to enroll into services if there is a decrease in current caseload.
Adheres to all government and funder regulations.
Qualifications
Associate’s degree or equivalent.
Bachelor’s degree from a four‑year college or equivalent preferred.
Minimum of two years’ experience in case management or related medical field.
Ability to travel across all five boroughs for home visits (required with travel/mileage reimbursement).
Benefits At HeartShare we offer a comprehensive benefit package based on full‑time/part‑time status. You can expect:
Rewarding work in a team environment.
Paid vacation, sick, personal days, and holidays.
403(b) retirement plans with employer contribution.
Health, dental, vision and life insurance.
Employee Assistance Program (EAP).
Flexible spending account (Dependent Care, Medical, Parking, and Transit).
Employee Appreciation Programs and Events.
Tuition Assistance Program.
Professional Development opportunities.
Wellhub Discount.
Verizon Wireless Discount.
BJs membership discount.
Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more.
HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to Leaves@heartshare.org.
About HeartShare For over 150 years, HeartShare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated. To learn more about HeartShare, please visit our website at https://www.heartshare.org or follow us on Twitter, LinkedIn, YouTube, Instagram, and Facebook.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Health Care Provider
Industries Non‑profit Organizations
#J-18808-Ljbffr