PetSmart
Retail Operations Supervisor – PetSmart
Join to apply for the
Retail Operations Supervisor
role at
PetSmart .
Be among the first 25 applicants.
PetSmart does Anything for Pets – JOIN OUR TEAM! At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed.
Benefits That Benefit You
Paid Weekly
Health & Wellness Benefits
401k Plan with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities
Job Summary PetSmart’s Process Lead (Retail Operations Supervisor) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.
Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership
Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
Facilitate the associate experience and support associate development, including training, onboarding, mentoring, coaching, feedback into performance reviews, disciplinary action, and promotions.
Delegate and validate completion of daily tasks.
Lead and direct associates when acting as the leader on duty.
Address and administer associate complaints and grievances.
Recognize and celebrate associates driving overall engagement.
Store Operations and Overall Store Experience
Execute merchandise strategies to optimize sales, including receiving product, product placement, seasonal displays, and promotional setups.
Manage inventory levels, conduct regular audits, and analyze sales trends to make informed recommendations for stock replenishment and markdowns.
Assist in maintaining accurate inventory records, conduct regular audits, and address discrepancies.
Operate point-of-sale systems and handle cash transactions, ensuring accuracy and compliance with company policies.
Maintain store standards and lead a culture of empowerment by ensuring compliance with P&Ps and Code of Ethics.
Share responsibility with store opening and closing procedures to uphold our brand promise.
Complete monthly live cycle counts and address discrepancies.
Take responsibility for pet care maintenance, cleaning, feeding, water, caring for new arrivals and sick pets.
Ensure pet parents have a positive experience with online orders including pick‑up in store or ship-from-store.
Support the associate and pet parent experience at all levels and ensure pets in our care are safe and healthy.
Respond immediately and report when a sick/injured pet is identified; transport to vet as needed.
Follow company policies and procedures to prepare for and receive new store‑owned pet arrivals, ensuring pets are healthy before moving to sales floor after quarantine.
Qualifications
2+ years of retail supervisory experience in a customer‑focused environment.
Full‑time availability required; flexible in schedule, able to work evenings, weekends, and holidays.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.
Supervisory Responsibility
No direct reports, but expected to guide and support the development of other associates.
Provide feedback on associate performance to the direct supervisor.
Act as the leader when other leaders are not in the store, supervising associates, assigning tasks and addressing concerns.
Essential Physical Demands And Work Environment
Require standing, walking, climbing a ladder, using hands to handle, feel, hold, write, etc. Frequently reach, stoop, kneel, crouch, talk, and hear.
Must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds.
Occasionally exposed to moving mechanical parts, a wet environment with pet hair, moderate to high noise levels, and live animals.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Do What You Love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter.
We cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now.
Equal Opportunity Employer PetSmart is an Equal Opportunity Employer.
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You’ll be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge, and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/us/.
Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law).
For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.
#J-18808-Ljbffr
Retail Operations Supervisor
role at
PetSmart .
Be among the first 25 applicants.
PetSmart does Anything for Pets – JOIN OUR TEAM! At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed.
Benefits That Benefit You
Paid Weekly
Health & Wellness Benefits
401k Plan with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities
Job Summary PetSmart’s Process Lead (Retail Operations Supervisor) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.
Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership
Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
Facilitate the associate experience and support associate development, including training, onboarding, mentoring, coaching, feedback into performance reviews, disciplinary action, and promotions.
Delegate and validate completion of daily tasks.
Lead and direct associates when acting as the leader on duty.
Address and administer associate complaints and grievances.
Recognize and celebrate associates driving overall engagement.
Store Operations and Overall Store Experience
Execute merchandise strategies to optimize sales, including receiving product, product placement, seasonal displays, and promotional setups.
Manage inventory levels, conduct regular audits, and analyze sales trends to make informed recommendations for stock replenishment and markdowns.
Assist in maintaining accurate inventory records, conduct regular audits, and address discrepancies.
Operate point-of-sale systems and handle cash transactions, ensuring accuracy and compliance with company policies.
Maintain store standards and lead a culture of empowerment by ensuring compliance with P&Ps and Code of Ethics.
Share responsibility with store opening and closing procedures to uphold our brand promise.
Complete monthly live cycle counts and address discrepancies.
Take responsibility for pet care maintenance, cleaning, feeding, water, caring for new arrivals and sick pets.
Ensure pet parents have a positive experience with online orders including pick‑up in store or ship-from-store.
Support the associate and pet parent experience at all levels and ensure pets in our care are safe and healthy.
Respond immediately and report when a sick/injured pet is identified; transport to vet as needed.
Follow company policies and procedures to prepare for and receive new store‑owned pet arrivals, ensuring pets are healthy before moving to sales floor after quarantine.
Qualifications
2+ years of retail supervisory experience in a customer‑focused environment.
Full‑time availability required; flexible in schedule, able to work evenings, weekends, and holidays.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.
Supervisory Responsibility
No direct reports, but expected to guide and support the development of other associates.
Provide feedback on associate performance to the direct supervisor.
Act as the leader when other leaders are not in the store, supervising associates, assigning tasks and addressing concerns.
Essential Physical Demands And Work Environment
Require standing, walking, climbing a ladder, using hands to handle, feel, hold, write, etc. Frequently reach, stoop, kneel, crouch, talk, and hear.
Must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds.
Occasionally exposed to moving mechanical parts, a wet environment with pet hair, moderate to high noise levels, and live animals.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Do What You Love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter.
We cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now.
Equal Opportunity Employer PetSmart is an Equal Opportunity Employer.
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You’ll be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge, and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/us/.
Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law).
For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.
#J-18808-Ljbffr