Mercy
Advanced Patient Service Representative. Full-Time
Mercy, Saint Louis, Missouri, United States, 63146
Advanced Patient Service Representative – Full Time
Join Mercy’s clinic practice as an Advanced Patient Service Representative. You will manage patient interactions, administrative tasks, and provide exceptional customer service.
Position Details Minimum Qualifications:
High school diploma or equivalent.
Proficiency in both Patient Services Representative and advanced competencies, as verified by department leader.
Skills, Knowledge, and Abilities
Knowledge of medical terminology, insurance practices, and billing procedures.
Strong verbal and written communication skills for interacting with patients, healthcare professionals, and staff.
Basic computer skills, including data entry and word processing.
Excellent customer service: empathetic, patient-focused, and ability to handle inquiries with tact and diplomacy.
Accuracy and attention to detail for entering patient information, scheduling appointments, and processing documentation.
Maintain confidentiality and follow privacy policy. Demonstrating discretion and patient privacy.
Adaptable; work effectively under pressure, handling unexpected situations with professionalism and composure.
Problem resolution: address concerns, complaints, and issues in a professional and timely manner, escalating complex problems as necessary.
Physical Requirements
Ability to push, pull, and/or lift 50 lbs. occasionally.
Standing and walking during each shift.
Ability to grip, reach, bend, kneel, twist, and squat to perform duties.
Benefits Mercy offers comprehensive benefits: medical, dental, vision coverage; paid time off; tuition support; matching retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters.
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Position Details Minimum Qualifications:
High school diploma or equivalent.
Proficiency in both Patient Services Representative and advanced competencies, as verified by department leader.
Skills, Knowledge, and Abilities
Knowledge of medical terminology, insurance practices, and billing procedures.
Strong verbal and written communication skills for interacting with patients, healthcare professionals, and staff.
Basic computer skills, including data entry and word processing.
Excellent customer service: empathetic, patient-focused, and ability to handle inquiries with tact and diplomacy.
Accuracy and attention to detail for entering patient information, scheduling appointments, and processing documentation.
Maintain confidentiality and follow privacy policy. Demonstrating discretion and patient privacy.
Adaptable; work effectively under pressure, handling unexpected situations with professionalism and composure.
Problem resolution: address concerns, complaints, and issues in a professional and timely manner, escalating complex problems as necessary.
Physical Requirements
Ability to push, pull, and/or lift 50 lbs. occasionally.
Standing and walking during each shift.
Ability to grip, reach, bend, kneel, twist, and squat to perform duties.
Benefits Mercy offers comprehensive benefits: medical, dental, vision coverage; paid time off; tuition support; matching retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters.
#J-18808-Ljbffr