Orlando Health
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Financial Counselor I- Pool
role at
Orlando Health
3 days ago • Be among the first 25 applicants
Position Summary “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.
About Orlando Health Sebastian River Hospital Orlando Health Sebastian River Hospital is a 178‑bed comprehensive medical and surgical facility serving the communities along Florida’s Treasure Coast. With the latest technology and a team of skilled healthcare professionals, we are committed to bringing the highest level of expert and compassionate care to the communities we serve.
With a full scope of care, we offer advanced technology and expertise in clinical specialties, including emergency care, heart and vascular care, orthopedics and surgical services. We have earned full hospital and laboratory accreditation from The Joint Commission and advanced certification as a Primary Stroke Center. We are also recognized with several industry certifications.
To learn more about our hospital:
Sebastian River Hospital
Competitive Pay and Benefits Evening, nights, and weekend shift differentials are offered for qualifying positions.
All Inclusive Benefits (Starting On Day One)
Student loan repayment, tuition reimbursement, free college education programs
Retirement savings, paid paternity leave, fertility benefits
Backup elder and childcare, pet insurance, PTO/Holidays
And more for full‑time and part‑time employees.
Orlando Health has been selected as one of the “Top Places to Work in Healthcare” by Becker’s Healthcare.
Job Summary Prepares, analyzes, reports, reconciles, and monitors financial data in the area of responsibility.
The Financial Counselor assists patients and their families with a host of services to ensure that the process of collecting payments is fully explained and is as comfortable as possible.
Responsibilities
Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals.
Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times.
Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information.
Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure details as necessary.
Explains necessary forms and obtains signatures from patient/guarantor.
Contacts appropriate payers, verifies benefits, and obtains necessary authorizations.
Explains insurance benefits and collects co‑pays, deductibles and self‑pay portions due.
Collects for related professional care when appropriate.
Documents authorization and benefit information in the registration system.
Assembles patient record and obtains copies of relevant documents, including insurance cards, photo identification cards and advance directives.
Demonstrates a basic knowledge of third‑party reimbursement requirements and regulations.
Exhibits competency in the use of all registration systems, electronic verification tools, and web‑based resources.
Follows Patient Financial Services self‑pay policies, including completion of Guarantor Financial Statement Application, explanation of payment options and collection of monies due.
Follows Patient Financial Services policies related to cash handling.
Performs basic individual cashiering functions.
Collects and inventories patient valuables following policy guidelines.
Maintains a basic understanding of the medical necessity screening process and appropriate systems.
Performs appropriate pre‑registration functions, including calling physician offices, insurance payers and the patient/guarantor, as necessary.
Maintains departmental logs for statistical reporting.
Consistently meets quality assurance standards set by Patient Access and the department.
Meets departmental goals regarding collections, productivity and customer service.
Maintains flexibility in work schedule availability that allows the department to change or modify the schedule to meet departmental needs.
Meets federal, state and hospital requirements related to compliance issues.
Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
Attends and participates in department staff meetings and attends other meetings as assigned.
Responsible for reviewing and adhering to all Patient Financial Services and departmental education initiatives.
Meets all corporate and Patient Financial Services annual recertification and education requirements.
Assists the manager in planning and organizing department activities.
Qualifications Education/Training
High School or equivalent.
Must complete Patient Financial Services Orientation program and annual educational requirements.
Licensure/Certification
None.
Experience
Two (2) years’ experience in a financial, business office, or customer service environment required.
Proficient in Windows Microsoft Office products (Word, Excel, PowerPoint).
Typing proficiency.
One (1) year PC/Windows experience.
Seniority Level Entry level
Employment Type Full‑time
Job Function Finance and Sales
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Orlando Health by 2x.
#J-18808-Ljbffr
Financial Counselor I- Pool
role at
Orlando Health
3 days ago • Be among the first 25 applicants
Position Summary “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.
About Orlando Health Sebastian River Hospital Orlando Health Sebastian River Hospital is a 178‑bed comprehensive medical and surgical facility serving the communities along Florida’s Treasure Coast. With the latest technology and a team of skilled healthcare professionals, we are committed to bringing the highest level of expert and compassionate care to the communities we serve.
With a full scope of care, we offer advanced technology and expertise in clinical specialties, including emergency care, heart and vascular care, orthopedics and surgical services. We have earned full hospital and laboratory accreditation from The Joint Commission and advanced certification as a Primary Stroke Center. We are also recognized with several industry certifications.
To learn more about our hospital:
Sebastian River Hospital
Competitive Pay and Benefits Evening, nights, and weekend shift differentials are offered for qualifying positions.
All Inclusive Benefits (Starting On Day One)
Student loan repayment, tuition reimbursement, free college education programs
Retirement savings, paid paternity leave, fertility benefits
Backup elder and childcare, pet insurance, PTO/Holidays
And more for full‑time and part‑time employees.
Orlando Health has been selected as one of the “Top Places to Work in Healthcare” by Becker’s Healthcare.
Job Summary Prepares, analyzes, reports, reconciles, and monitors financial data in the area of responsibility.
The Financial Counselor assists patients and their families with a host of services to ensure that the process of collecting payments is fully explained and is as comfortable as possible.
Responsibilities
Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals.
Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times.
Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information.
Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure details as necessary.
Explains necessary forms and obtains signatures from patient/guarantor.
Contacts appropriate payers, verifies benefits, and obtains necessary authorizations.
Explains insurance benefits and collects co‑pays, deductibles and self‑pay portions due.
Collects for related professional care when appropriate.
Documents authorization and benefit information in the registration system.
Assembles patient record and obtains copies of relevant documents, including insurance cards, photo identification cards and advance directives.
Demonstrates a basic knowledge of third‑party reimbursement requirements and regulations.
Exhibits competency in the use of all registration systems, electronic verification tools, and web‑based resources.
Follows Patient Financial Services self‑pay policies, including completion of Guarantor Financial Statement Application, explanation of payment options and collection of monies due.
Follows Patient Financial Services policies related to cash handling.
Performs basic individual cashiering functions.
Collects and inventories patient valuables following policy guidelines.
Maintains a basic understanding of the medical necessity screening process and appropriate systems.
Performs appropriate pre‑registration functions, including calling physician offices, insurance payers and the patient/guarantor, as necessary.
Maintains departmental logs for statistical reporting.
Consistently meets quality assurance standards set by Patient Access and the department.
Meets departmental goals regarding collections, productivity and customer service.
Maintains flexibility in work schedule availability that allows the department to change or modify the schedule to meet departmental needs.
Meets federal, state and hospital requirements related to compliance issues.
Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
Attends and participates in department staff meetings and attends other meetings as assigned.
Responsible for reviewing and adhering to all Patient Financial Services and departmental education initiatives.
Meets all corporate and Patient Financial Services annual recertification and education requirements.
Assists the manager in planning and organizing department activities.
Qualifications Education/Training
High School or equivalent.
Must complete Patient Financial Services Orientation program and annual educational requirements.
Licensure/Certification
None.
Experience
Two (2) years’ experience in a financial, business office, or customer service environment required.
Proficient in Windows Microsoft Office products (Word, Excel, PowerPoint).
Typing proficiency.
One (1) year PC/Windows experience.
Seniority Level Entry level
Employment Type Full‑time
Job Function Finance and Sales
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Orlando Health by 2x.
#J-18808-Ljbffr