Community Choice Financial Family of Brands
Assistant Store Manager
Community Choice Financial Family of Brands, Kansas City, Missouri, United States, 64101
Assistant Store Manager – Community Choice Financial Family of Brands
Location:
Kansas City, MO
What You’ll Do
Maximize customer success by offering financial services that fit their needs.
Asses risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge‑off accounts.
Maintain customer information in the point of sale (POS) system with accuracy and integrity.
Provide support, coaching, and development to Customer Service Representatives to ensure adherence to quality standards and safety procedures.
Perform duties outside of the office, including on‑site vehicle appraisals, store errands, and external marketing.
Work to meet company‑set performance standards by leveraging business‑to‑business partnership opportunities, obtaining referrals, and hosting in‑store and community events.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
Help ensure a compliant work environment by conducting audits, creating reports, and compiling financial data.
Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
Work efficiently in a rapidly changing, fast‑paced environment and handle multiple challenging tasks to meet performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. Minimum 40 hours per week.
Store hours, schedules, and minimum hours may be subject to change by brand and at the sole discretion of the company.
Compensation Hourly wage: $15.50 per hour. Total compensation includes benefits outlined below.
Benefits & Perks
Paid on‑the‑job training and a comprehensive new hire program.
Access to a robust learning management system with e‑learning modules.
Cross‑brand training for opportunities across eleven brands.
Enrollment in a key holder program for leadership potential.
Performance‑based career advancement.
Educational reimbursement program.
Medical insurance with telemedicine, HSA/FSA options.
Traditional 401(k) and Roth 401(k) with company match.
Company‑sponsored life and AD&D insurance.
Basic and enhanced voluntary benefits: dental, vision, short‑term and long‑term disability, supplemental life, AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, pet insurance.
Mental health resources, life coaching, and Employee Assistance Program.
Discount marketplace with exclusive retailers.
Paid time off starting with 12 days in the first year.
Benefits are subject to change.
Qualifications
High school diploma or equivalent.
Minimum one year’s experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Valid driver’s license, auto insurance, and personal vehicle for use during work hours.
Background check required.
Ability to meet physical demands: standing up to 90% of the time, lifting up to 25 pounds, moving inside and outside the store.
Preferred Qualifications
Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check cashing, document verification, money order processing.
Proficiency in Spanish (bilingual) is a plus and may be required for certain locations.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Workplace Awards & Recognition Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years; Top Employer for Hispanic and Latinos by HLPA 2023, 2024, 2025; named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose The Community Choice Financial® Family of Brands ("CCF" or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We serve customers through over 1,500 brick‑and‑mortar stores and online product offerings in 20 states. Our mission is to help people acquire the short‑term financial services they need when they need them.
The information contained herein is not an all‑inclusive list of duties and responsibilities. The Company may revise this description at any time.
Important: The Community Choice Financial® Family of Brands will never ask for banking or other payment information during the interview or hiring process, nor will we conduct an interview via text message. Official email correspondence will come from the domains @ccfi.com. In‑store positions are in person only.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.
#J-18808-Ljbffr
Kansas City, MO
What You’ll Do
Maximize customer success by offering financial services that fit their needs.
Asses risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge‑off accounts.
Maintain customer information in the point of sale (POS) system with accuracy and integrity.
Provide support, coaching, and development to Customer Service Representatives to ensure adherence to quality standards and safety procedures.
Perform duties outside of the office, including on‑site vehicle appraisals, store errands, and external marketing.
Work to meet company‑set performance standards by leveraging business‑to‑business partnership opportunities, obtaining referrals, and hosting in‑store and community events.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
Help ensure a compliant work environment by conducting audits, creating reports, and compiling financial data.
Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
Work efficiently in a rapidly changing, fast‑paced environment and handle multiple challenging tasks to meet performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. Minimum 40 hours per week.
Store hours, schedules, and minimum hours may be subject to change by brand and at the sole discretion of the company.
Compensation Hourly wage: $15.50 per hour. Total compensation includes benefits outlined below.
Benefits & Perks
Paid on‑the‑job training and a comprehensive new hire program.
Access to a robust learning management system with e‑learning modules.
Cross‑brand training for opportunities across eleven brands.
Enrollment in a key holder program for leadership potential.
Performance‑based career advancement.
Educational reimbursement program.
Medical insurance with telemedicine, HSA/FSA options.
Traditional 401(k) and Roth 401(k) with company match.
Company‑sponsored life and AD&D insurance.
Basic and enhanced voluntary benefits: dental, vision, short‑term and long‑term disability, supplemental life, AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, pet insurance.
Mental health resources, life coaching, and Employee Assistance Program.
Discount marketplace with exclusive retailers.
Paid time off starting with 12 days in the first year.
Benefits are subject to change.
Qualifications
High school diploma or equivalent.
Minimum one year’s experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Valid driver’s license, auto insurance, and personal vehicle for use during work hours.
Background check required.
Ability to meet physical demands: standing up to 90% of the time, lifting up to 25 pounds, moving inside and outside the store.
Preferred Qualifications
Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check cashing, document verification, money order processing.
Proficiency in Spanish (bilingual) is a plus and may be required for certain locations.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Workplace Awards & Recognition Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years; Top Employer for Hispanic and Latinos by HLPA 2023, 2024, 2025; named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose The Community Choice Financial® Family of Brands ("CCF" or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We serve customers through over 1,500 brick‑and‑mortar stores and online product offerings in 20 states. Our mission is to help people acquire the short‑term financial services they need when they need them.
The information contained herein is not an all‑inclusive list of duties and responsibilities. The Company may revise this description at any time.
Important: The Community Choice Financial® Family of Brands will never ask for banking or other payment information during the interview or hiring process, nor will we conduct an interview via text message. Official email correspondence will come from the domains @ccfi.com. In‑store positions are in person only.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.
#J-18808-Ljbffr