Carter Bank
Financial Services Representative II-Gardens Blvd
Carter Bank, Charlottesville, Virginia, United States, 22904
Financial Services Representative II – Gardens Blvd, Carter Bank
We’re looking for an energetic and customer‑focused representative to build and maintain strong relationships with both new and existing customers, helping them achieve their financial goals.
Responsibilities
Provides a range of customer services including engaging customers in financial needs‑based conversations, account servicing, opening new products and services, accurately processing transactions, educating customers on self‑service options, and referring to partners.
Delivers an exceptional customer experience through proactive engagement, building relationships through meaningful conversations, and anticipating and fulfilling customer needs to deliver solutions that earn the customer’s trust.
Proactively identifies opportunities and generates high‑quality referrals to branch associates, internal partners, and external vendor partners in addition to partnering on business development activities to drive business growth and enhance customer satisfaction.
Assists with the resolution of more complex banking and customer service issues that may require research and/or collaboration with other departments or teams while maintaining ownership of the customer interaction and relationship to deliver informed solutions to our customers.
Contributes to the efficient and effective operation of a well‑run branch by following established processes and guidelines in daily work while doing what is right for the customer and adhering to all applicable compliance directives (policies, procedures, rules, and regulations).
Responsible for assisting other associates as needed within defined authority limits and supporting branch management in operational tasks.
Actively participates in and supports the bank’s strategic plan to grow all aspects of the retail bank’s business.
Meets or exceeds sales goals through targeted sales activities, identifying customer needs, and offering appropriate products and services.
Owns their career development by consistently working to sharpen existing skills while learning new ones through assigned and self‑sourced training, branch coaching and observations, and taking advantage of other learning opportunities as they arise.
Actively attends and participates in and bank‑sponsored events and works to enhance the visibility of the bank and contribute to the growth and acquisition of new customers.
Job Requirements
High school diploma or equivalence required, some college a plus.
Successful customer service and/or sales experience required.
Previous experience in a retail bank or related industry preferred.
Prior cash handling experience preferred.
Knowledge/Skills Required
Advanced customer service skills.
Intermediate verbal, written, and listening skills.
Intermediate problem‑solving skills.
Intermediate collaboration skills.
Intermediate understanding of banking products and services.
Advanced adaptability skills.
Basic prioritization skills.
Basic proficiency with MS Office.
Intermediate critical thinking skills.
Intermediate negotiation skills.
Intermediate relationship‑building skills.
Physical and Mental Qualifications
Standing, walking, bending and stooping required.
Must be able to sit at a desk for long periods of time and use a computer.
Must be able to occasionally move or lift up to 25 pounds.
May be asked to work supplemental hours periodically.
Limited travel required occasionally during and after business hours.
The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified.
Employment type:
Full‑time
Seniority level:
Not Applicable
Job function:
Finance and Sales
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Responsibilities
Provides a range of customer services including engaging customers in financial needs‑based conversations, account servicing, opening new products and services, accurately processing transactions, educating customers on self‑service options, and referring to partners.
Delivers an exceptional customer experience through proactive engagement, building relationships through meaningful conversations, and anticipating and fulfilling customer needs to deliver solutions that earn the customer’s trust.
Proactively identifies opportunities and generates high‑quality referrals to branch associates, internal partners, and external vendor partners in addition to partnering on business development activities to drive business growth and enhance customer satisfaction.
Assists with the resolution of more complex banking and customer service issues that may require research and/or collaboration with other departments or teams while maintaining ownership of the customer interaction and relationship to deliver informed solutions to our customers.
Contributes to the efficient and effective operation of a well‑run branch by following established processes and guidelines in daily work while doing what is right for the customer and adhering to all applicable compliance directives (policies, procedures, rules, and regulations).
Responsible for assisting other associates as needed within defined authority limits and supporting branch management in operational tasks.
Actively participates in and supports the bank’s strategic plan to grow all aspects of the retail bank’s business.
Meets or exceeds sales goals through targeted sales activities, identifying customer needs, and offering appropriate products and services.
Owns their career development by consistently working to sharpen existing skills while learning new ones through assigned and self‑sourced training, branch coaching and observations, and taking advantage of other learning opportunities as they arise.
Actively attends and participates in and bank‑sponsored events and works to enhance the visibility of the bank and contribute to the growth and acquisition of new customers.
Job Requirements
High school diploma or equivalence required, some college a plus.
Successful customer service and/or sales experience required.
Previous experience in a retail bank or related industry preferred.
Prior cash handling experience preferred.
Knowledge/Skills Required
Advanced customer service skills.
Intermediate verbal, written, and listening skills.
Intermediate problem‑solving skills.
Intermediate collaboration skills.
Intermediate understanding of banking products and services.
Advanced adaptability skills.
Basic prioritization skills.
Basic proficiency with MS Office.
Intermediate critical thinking skills.
Intermediate negotiation skills.
Intermediate relationship‑building skills.
Physical and Mental Qualifications
Standing, walking, bending and stooping required.
Must be able to sit at a desk for long periods of time and use a computer.
Must be able to occasionally move or lift up to 25 pounds.
May be asked to work supplemental hours periodically.
Limited travel required occasionally during and after business hours.
The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified.
Employment type:
Full‑time
Seniority level:
Not Applicable
Job function:
Finance and Sales
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