YourSIP Telecom
This range is provided by YourSIP Telecom. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $60,000.00/yr - $70,000.00/yr
Your Go-To IT Partner for Tampa's Small Businesses | Microsoft 365 Advisor | Simplifying Tech, Amplifying Success | MSP Director | Avid Triathlete Join our dynamic team as an IT Support Technician, where you'll make an immediate impact! Your SIP, a growing Managed Service Provider located in the Greater Tampa Bay Area, FL, is seeking an IT Support Specialist to join our team. We are a MSP, offering comprehensive managed IT services and IP Telephony solutions to small business clients, primarily serving the Tampa/St. Pete area. As a Microsoft CSP Partner we are heavily focused on adoption and delivery of Microsoft 365 modern work to our clients. This role combines on-site user support at client locations with remote user support from our main office, offering a dynamic work environment. This is an exciting opportunity to challenge yourself while expanding your technical expertise in new areas.
In this fast-paced role, the technician will manage, implement, and support a variety of modern IT solutions, addressing the diverse needs of clients. They will ensure the successful implementation and seamless integration of these solutions.
Client Services Provided
Help Desk Support:
Onsite and remote help desk support
PC and Server Support:
Support and installation of PCs and Windows Servers
Microsoft 365 Adoption and Services:
Entra ID, SharePoint, Teams, OneDrive, Autopilot, Intune, BitLocker, Exchange Online, Desktop Apps, etc.
Remote Monitoring:
Remote monitoring and management of computing devices
Network Support:
Network installation and troubleshooting
Data Backup & Recovery:
Data backup and business continuity solutions
Security Management:
Endpoint, firewall, email protection, identity protection and cloud security
IP Telephony:
Managed IP Telephony, including PBX server, endpoint phones, installation, and support
Position Duties
User Support:
Remote and on-site user support; remote support provided from our Palm Harbor office
Support Tickets:
Create, resolve, escal… and document support tickets efficiently to ensure accurate tracking and communication
Microsoft 365:
Administration and support for 365 Admin, Exchange Online, Entra ID, SharePoint, Teams, Desktop Apps, OneDrive, Autopilot, Intune, BitLocker, etc.
IT Projects:
365 Adoption and Deployment, 365 Migrations (SharePoint, OneDrive, Exchange Online, etc.), New Windows Servers, Server Migration, Virtualization, Server Roles (AD, RDS, File Server, etc.) WiFi systems, Business Continuity & Disaster Recovery, 3rd Party Security Stack Solutions, etc.
Networking:
Basic network troubleshooting and installation; firewall setup and management
Onsite Visits:
Local day travel to client business locations for support and service
User Training:
Provide end-user training for any product or solution. Document and communicate with clients and team via ticketing system
Client Management:
Take responsibility for clients and their technical environments, acting as the lead technician for designated clients to ensure comprehensive support and maintain strong client relationships
IP Phone Systems:
installation and support
Required Skills and Abilities
Technical Support:
at least 2+ years of experience
Hardware support:
computers, network, printers, phones, etc.
Network Support:
Basic network troubleshooting and installation; Firewall Setup and Management
Operating Systems:
Windows 10/11 and Server 2016/2019/2022/2025
Effective communication:
in-person, phone, email and ticket system
Education:
High school diploma
Driving:
Clean driving record, employee provided vehicle
Schedule:
Full Time, flexibility for occasional after hours or weekend work; on-call rotation with other techs
Beneficial Capabilities
Education:
Associates, Bachelors or technical degree in technology related field
PTO and Holidays off provided
Must be local candidate. No relocation
Note: This is not a work from home position.
Seniority level Not Applicable
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting
Location: Tampa, FL
#J-18808-Ljbffr
Base pay range $60,000.00/yr - $70,000.00/yr
Your Go-To IT Partner for Tampa's Small Businesses | Microsoft 365 Advisor | Simplifying Tech, Amplifying Success | MSP Director | Avid Triathlete Join our dynamic team as an IT Support Technician, where you'll make an immediate impact! Your SIP, a growing Managed Service Provider located in the Greater Tampa Bay Area, FL, is seeking an IT Support Specialist to join our team. We are a MSP, offering comprehensive managed IT services and IP Telephony solutions to small business clients, primarily serving the Tampa/St. Pete area. As a Microsoft CSP Partner we are heavily focused on adoption and delivery of Microsoft 365 modern work to our clients. This role combines on-site user support at client locations with remote user support from our main office, offering a dynamic work environment. This is an exciting opportunity to challenge yourself while expanding your technical expertise in new areas.
In this fast-paced role, the technician will manage, implement, and support a variety of modern IT solutions, addressing the diverse needs of clients. They will ensure the successful implementation and seamless integration of these solutions.
Client Services Provided
Help Desk Support:
Onsite and remote help desk support
PC and Server Support:
Support and installation of PCs and Windows Servers
Microsoft 365 Adoption and Services:
Entra ID, SharePoint, Teams, OneDrive, Autopilot, Intune, BitLocker, Exchange Online, Desktop Apps, etc.
Remote Monitoring:
Remote monitoring and management of computing devices
Network Support:
Network installation and troubleshooting
Data Backup & Recovery:
Data backup and business continuity solutions
Security Management:
Endpoint, firewall, email protection, identity protection and cloud security
IP Telephony:
Managed IP Telephony, including PBX server, endpoint phones, installation, and support
Position Duties
User Support:
Remote and on-site user support; remote support provided from our Palm Harbor office
Support Tickets:
Create, resolve, escal… and document support tickets efficiently to ensure accurate tracking and communication
Microsoft 365:
Administration and support for 365 Admin, Exchange Online, Entra ID, SharePoint, Teams, Desktop Apps, OneDrive, Autopilot, Intune, BitLocker, etc.
IT Projects:
365 Adoption and Deployment, 365 Migrations (SharePoint, OneDrive, Exchange Online, etc.), New Windows Servers, Server Migration, Virtualization, Server Roles (AD, RDS, File Server, etc.) WiFi systems, Business Continuity & Disaster Recovery, 3rd Party Security Stack Solutions, etc.
Networking:
Basic network troubleshooting and installation; firewall setup and management
Onsite Visits:
Local day travel to client business locations for support and service
User Training:
Provide end-user training for any product or solution. Document and communicate with clients and team via ticketing system
Client Management:
Take responsibility for clients and their technical environments, acting as the lead technician for designated clients to ensure comprehensive support and maintain strong client relationships
IP Phone Systems:
installation and support
Required Skills and Abilities
Technical Support:
at least 2+ years of experience
Hardware support:
computers, network, printers, phones, etc.
Network Support:
Basic network troubleshooting and installation; Firewall Setup and Management
Operating Systems:
Windows 10/11 and Server 2016/2019/2022/2025
Effective communication:
in-person, phone, email and ticket system
Education:
High school diploma
Driving:
Clean driving record, employee provided vehicle
Schedule:
Full Time, flexibility for occasional after hours or weekend work; on-call rotation with other techs
Beneficial Capabilities
Education:
Associates, Bachelors or technical degree in technology related field
PTO and Holidays off provided
Must be local candidate. No relocation
Note: This is not a work from home position.
Seniority level Not Applicable
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting
Location: Tampa, FL
#J-18808-Ljbffr