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Diné Development

IT Support Specialist

Diné Development, Myrtle Point, Oregon, United States, 97458

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Employer Industry: IT and Defense Services

Why consider this job opportunity:

Must possess an active Secret clearance; U.S. Citizenship required.

Opportunity for career advancement and growth within the organization.

Work in a highly regulated Federal or DoD environment.

Supportive and collaborative work environment focused on mission-driven solutions.

Chance to develop and maintain user documentation and training materials.

What to Expect (Job Responsibilities):

Provide technical support for end users, including installation, configuration, troubleshooting, and maintenance of hardware and software.

Diagnose and resolve incidents related to desktops, laptops, peripherals, operating systems, and enterprise applications.

Install, configure, and maintain Windows and Linux operating systems in accordance with DLA standards.

Document incidents, service requests, resolutions, and procedures using approved ticketing systems.

Support deployment of new hardware, software updates, and system upgrades.

What is Required (Qualifications):

Must possess an active Secret clearance and be eligible for IT-I (Tier 5/SSBI) / Critical Sensitive access; U.S. Citizenship required.

DoD 8570.01-M IAT Level II baseline certification (e.g., Security+, CASP+, or CISSP).

Six (6) years of progressive experience in information processing or IT support roles.

At least three (3) years of specialized experience supporting a range of enterprise hardware and software solutions.

Minimum two (2) years of hands‑on experience installing, troubleshooting, and training users on hardware and software.

How to Stand Out (Preferred Qualifications):

Bachelor’s Degree in Information Technology, Computer Science, or a related technical discipline.

Three (3) years of hands‑on experience supporting Department of Defense (DoD) IT hosting solutions.

Experience using ticketing systems and IT service management (ITSM) tools.

Proficiency with network fundamentals including VPNs, firewalls, and remote access solutions.

Strong analytical and troubleshooting skills with the ability to identify root causes and implement timely solutions.

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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