ICF
2 weeks ago Be among the first 25 applicants
Description
ICF is hiring flexible On-Call REMOTE Survey Research interviewers! The work supports vital health-focused surveys for our Federal and global health agencies. As a Survey Researcher at ICF, you’ll help collect data via specific telephone questions; the collected data is used to identify risks and monitor trends that allow our clients to deliver targeted, effective health policy interventions.
Do you have great telephone communication skills, computer entry, time management and organization skills? If so, this might be the next role you are looking for – apply today.
This role is fully remote and On-Call, approximately 20‑29 hours each week. Hours of work can vary and the ICF Recruiter will provide schedule options.
Watch the video preview below for a snapshot of this role.
Responsibilities
Deliver scripted multiple-choice questions over the telephone and accurately record responses using a computer-aided telephone interviewing (CATI) system. Engage positively with members of the public while remaining neutral and unbiased regarding their responses. Continue to build skills by learning from colleagues and your Team Lead who support your progress and project goals. Be able to sit for long periods of time to complete interview calls. Required Qualifications
High school diploma or GED. Live within one of the following states: Pennsylvania, Ohio, Texas, Kentucky, Kansas, Georgia, Indiana, Iowa, North Carolina, North Dakota, Virginia, West Virginia, Wisconsin, Wyoming, South Carolina, South Dakota, New Hampshire, Tennessee, Utah, Oklahoma, Nevada, Mississippi, Montana, Louisiana, Idaho, Arkansas, and Alabama. Must pass a criminal background check. Preferred Skills/Experience
At least 6 months of previous call center, customer service, or collections experience. Experience collecting and recording data from the public. Professional Skills
Active listening and strong written and oral communication skills. Ability to engage with the public and remain neutral during interviews. Strong interpersonal skills, courtesy and professionalism. Flexible work schedule and willingness to work limited overtime. Clear telephone speaking voice and script reading accuracy. Basic computer skills and accurate data entry (30 words per minute). Fluent in English. Meet standard performance metrics. Working at ICF
ICF is a global advisory and technology services provider that helps clients solve complex challenges. We are an equal opportunity employer. For more information, read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable accommodations are available. To request an accommodation, email Candidateaccommodation@icf.com. Candidate AI Usage Policy
ICF is committed to ensuring a fair interview process. AI tools to generate or assist with responses during interviews are not permitted. If an AI accommodation is needed, contact candidateaccommodation@icf.com. Pay Range
Nationwide Remote Office (US99) – $25,839.00 – $43,926.00
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Deliver scripted multiple-choice questions over the telephone and accurately record responses using a computer-aided telephone interviewing (CATI) system. Engage positively with members of the public while remaining neutral and unbiased regarding their responses. Continue to build skills by learning from colleagues and your Team Lead who support your progress and project goals. Be able to sit for long periods of time to complete interview calls. Required Qualifications
High school diploma or GED. Live within one of the following states: Pennsylvania, Ohio, Texas, Kentucky, Kansas, Georgia, Indiana, Iowa, North Carolina, North Dakota, Virginia, West Virginia, Wisconsin, Wyoming, South Carolina, South Dakota, New Hampshire, Tennessee, Utah, Oklahoma, Nevada, Mississippi, Montana, Louisiana, Idaho, Arkansas, and Alabama. Must pass a criminal background check. Preferred Skills/Experience
At least 6 months of previous call center, customer service, or collections experience. Experience collecting and recording data from the public. Professional Skills
Active listening and strong written and oral communication skills. Ability to engage with the public and remain neutral during interviews. Strong interpersonal skills, courtesy and professionalism. Flexible work schedule and willingness to work limited overtime. Clear telephone speaking voice and script reading accuracy. Basic computer skills and accurate data entry (30 words per minute). Fluent in English. Meet standard performance metrics. Working at ICF
ICF is a global advisory and technology services provider that helps clients solve complex challenges. We are an equal opportunity employer. For more information, read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable accommodations are available. To request an accommodation, email Candidateaccommodation@icf.com. Candidate AI Usage Policy
ICF is committed to ensuring a fair interview process. AI tools to generate or assist with responses during interviews are not permitted. If an AI accommodation is needed, contact candidateaccommodation@icf.com. Pay Range
Nationwide Remote Office (US99) – $25,839.00 – $43,926.00
#J-18808-Ljbffr