Clark Pest Control
Overview
We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top‑notch service from the industry leader with more than 120 years of protecting homes and businesses.
Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast‑paced, dynamic environment.
You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program, plus opportunities to volunteer and give back.
With Orkin’s award‑winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession‑resistant.
Responsibilities As a Customer Service Specialist, you’ll play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
Proficiently navigate a Windows‑based & Web‑based system to track routes and optimize current and future schedules
Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
Reschedule unserviced accounts within 24 hours
Participate in quality assurance processes, programs and initiatives
Safeguard customer’s privacy and other proprietary information
Benefits
Competitive earnings ranging from $19 to $19 per hour
Comprehensive benefits package including medical, dental, vision, maternity and life insurance
401(k) plan with company match, employee stock purchase plan
Paid vacation, holidays and sick leave
Employee discounts, tuition reimbursement and dependent scholarship awards
Industry leading, quality, comprehensive training program
Why choose Orkin?
Founded in 1901, Orkin is a global residential and business service provider who delivers accurate, comprehensive and efficient pest management services for both residential and commercial customers
The Pest Management Industry is growing — and is a recession‑resistant line of business
You have a service‑oriented mindset that builds loyalty and trust with clients
You hold yourself responsible for commitments
You value being part of a team
You want to join a company that supports the community
Qualifications
Previous experience in Customer Service or Sales preferred
High School Diploma or equivalent required
Excellent interpersonal and communication skills
Basic computer skills in various software and web‑based applications
Proficient in Microsoft Office
Strong attention to detail and follow‑through
Demonstrated ability to prioritize tasks and manage time efficiently
Physical Job Requirements
Must be comfortable sitting at a desk and working with a computer, keyboard, telephone and other office equipment for extended periods of time.
Be able to regularly lift and/or move up to 25 pounds.
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer #ORK759IND
Clark Pest Control
#J-18808-Ljbffr
Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast‑paced, dynamic environment.
You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program, plus opportunities to volunteer and give back.
With Orkin’s award‑winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession‑resistant.
Responsibilities As a Customer Service Specialist, you’ll play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
Proficiently navigate a Windows‑based & Web‑based system to track routes and optimize current and future schedules
Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
Reschedule unserviced accounts within 24 hours
Participate in quality assurance processes, programs and initiatives
Safeguard customer’s privacy and other proprietary information
Benefits
Competitive earnings ranging from $19 to $19 per hour
Comprehensive benefits package including medical, dental, vision, maternity and life insurance
401(k) plan with company match, employee stock purchase plan
Paid vacation, holidays and sick leave
Employee discounts, tuition reimbursement and dependent scholarship awards
Industry leading, quality, comprehensive training program
Why choose Orkin?
Founded in 1901, Orkin is a global residential and business service provider who delivers accurate, comprehensive and efficient pest management services for both residential and commercial customers
The Pest Management Industry is growing — and is a recession‑resistant line of business
You have a service‑oriented mindset that builds loyalty and trust with clients
You hold yourself responsible for commitments
You value being part of a team
You want to join a company that supports the community
Qualifications
Previous experience in Customer Service or Sales preferred
High School Diploma or equivalent required
Excellent interpersonal and communication skills
Basic computer skills in various software and web‑based applications
Proficient in Microsoft Office
Strong attention to detail and follow‑through
Demonstrated ability to prioritize tasks and manage time efficiently
Physical Job Requirements
Must be comfortable sitting at a desk and working with a computer, keyboard, telephone and other office equipment for extended periods of time.
Be able to regularly lift and/or move up to 25 pounds.
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer #ORK759IND
Clark Pest Control
#J-18808-Ljbffr