ConsultNet Technology Services and Solutions
Service Manager
ConsultNet Technology Services and Solutions, Indianapolis, Indiana, us, 46262
Join to apply for the
Service Manager
role at
ConsultNet Technology Services and Solutions
Service Manager - Residential Indianapolis, IN (50% Travel) Direct Hire Salary: $85,000-95,000 a year, 10% Bonus, benefits, etc.
SUMMARY OF RESPONSIBILITIES The Service Manager is responsible for leading the local Service Office and Field Operations teams within assigned markets. This role ensures that resident service requests are completed efficiently, safely, and to a high standard—while promoting a culture of outstanding customer service and operational excellence.
The Service Manager provides oversight and direction to Lead Technicians (where applicable), Service Coordinators, Service Technicians, and Vendors, ensuring alignment with company policies, operational effectiveness, and budget compliance.
This position includes approximately 10% of field time, dedicated to inspecting property conditions, assessing the resident experience, and evaluating team performance across the market.
Will oversee multiple markets - Indy, Cincy, Columbus.
ESSENTIAL DUTIES
Ensure all service operations prioritize safety by following company policies, maintaining compliance with OSHA and all health regulations, while fostering a safety-first culture through protocol adherence, PPE use, incident response, and ongoing training.
Monitor and enforce fleet safety standards, ensuring safe driving practices and compliance with vehicle policies.
Ensure timely, high-quality completion of service requests with a focus on resident satisfaction, service efficiency, and asset integrity, while monitoring response times to address concerns quickly and effectively.
Oversee service teams and vendors, providing leadership, training, and accountability to ensure high performance, adherence to policies, professionalism, and customer service excellence.
Track and report key performance metrics, including service efficiency, resident satisfaction, budget adherence, and vendor performance.
Optimize daily operations, ensure service requests, preventive maintenance, and property inspections are completed efficiently and meet company standards.
Manage service-related budgets, overseeing work order costs, fleet expenses, materials, and vendor services while maintaining cost control.
Oversee and manage vendor relationships, approving service requests, ensuring compliance, and holding vendors accountable for quality work.
Conduct field inspection to assess asset conditions, resident experience, team performance, and safety compliance.
Identify and implement continuous improvement strategies to enhance service delivery, operational efficiency, and asset management.
Collaborate with leadership to align service department goals with overall business objectives and drive operational excellence.
Additional duties may be assigned as needed.
WORKING CONDITIONS
Regular use of computers, mobile devices, and company systems for reporting, tracking, and communication.
Frequent interaction with residents, vendors, and internal teams to ensure service efficiency and quality.
Some evening and weekend flexibility may be required based on operational needs.
Fieldwork may involve walking, standing, and inspecting properties in various conditions.
Compliance with company safety protocols, including the use of PPE when necessary.
Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.
Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
Seniority level Associate
Employment type Full-time
Job function Other
Industries IT Services and IT Consulting
Get notified about new Service Manager jobs in
Indianapolis, IN .
#J-18808-Ljbffr
Service Manager
role at
ConsultNet Technology Services and Solutions
Service Manager - Residential Indianapolis, IN (50% Travel) Direct Hire Salary: $85,000-95,000 a year, 10% Bonus, benefits, etc.
SUMMARY OF RESPONSIBILITIES The Service Manager is responsible for leading the local Service Office and Field Operations teams within assigned markets. This role ensures that resident service requests are completed efficiently, safely, and to a high standard—while promoting a culture of outstanding customer service and operational excellence.
The Service Manager provides oversight and direction to Lead Technicians (where applicable), Service Coordinators, Service Technicians, and Vendors, ensuring alignment with company policies, operational effectiveness, and budget compliance.
This position includes approximately 10% of field time, dedicated to inspecting property conditions, assessing the resident experience, and evaluating team performance across the market.
Will oversee multiple markets - Indy, Cincy, Columbus.
ESSENTIAL DUTIES
Ensure all service operations prioritize safety by following company policies, maintaining compliance with OSHA and all health regulations, while fostering a safety-first culture through protocol adherence, PPE use, incident response, and ongoing training.
Monitor and enforce fleet safety standards, ensuring safe driving practices and compliance with vehicle policies.
Ensure timely, high-quality completion of service requests with a focus on resident satisfaction, service efficiency, and asset integrity, while monitoring response times to address concerns quickly and effectively.
Oversee service teams and vendors, providing leadership, training, and accountability to ensure high performance, adherence to policies, professionalism, and customer service excellence.
Track and report key performance metrics, including service efficiency, resident satisfaction, budget adherence, and vendor performance.
Optimize daily operations, ensure service requests, preventive maintenance, and property inspections are completed efficiently and meet company standards.
Manage service-related budgets, overseeing work order costs, fleet expenses, materials, and vendor services while maintaining cost control.
Oversee and manage vendor relationships, approving service requests, ensuring compliance, and holding vendors accountable for quality work.
Conduct field inspection to assess asset conditions, resident experience, team performance, and safety compliance.
Identify and implement continuous improvement strategies to enhance service delivery, operational efficiency, and asset management.
Collaborate with leadership to align service department goals with overall business objectives and drive operational excellence.
Additional duties may be assigned as needed.
WORKING CONDITIONS
Regular use of computers, mobile devices, and company systems for reporting, tracking, and communication.
Frequent interaction with residents, vendors, and internal teams to ensure service efficiency and quality.
Some evening and weekend flexibility may be required based on operational needs.
Fieldwork may involve walking, standing, and inspecting properties in various conditions.
Compliance with company safety protocols, including the use of PPE when necessary.
Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.
Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
Seniority level Associate
Employment type Full-time
Job function Other
Industries IT Services and IT Consulting
Get notified about new Service Manager jobs in
Indianapolis, IN .
#J-18808-Ljbffr