InnVentures IVI LP
Front Office Manager
Join to apply for the
Front Office Manager
role at
InnVentures IVI LP .
Location Courtyard San Diego Rancho Bernardo, CA
Overview Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Office Manager, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty.
Benefits
Group insurance, including medical, dental, vision and company‑paid life insurance
Paid time off
Company‑matched 401(k) plan
Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
Get paid daily
Responsibilities
Oversee hiring, training, coaching, mentoring and scheduling for the front office team.
Proactively garner relationships with long term and repeat guests to develop loyalty and maintain a high level of satisfaction.
Apply problem solving skills to resolve guest issues to their satisfaction.
Supervise ordering and inventory for front office supplies within a set budget.
Handle continuous requests in a fast‑paced environment by coordinating with other departments to ensure all guest requests are met.
Ensure all front desk checklists and procedures are followed and review daily work to confirm it is error‑free.
Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
Support the goals of the hotel through teamwork and collaboration with all departments.
Qualifications
At least 2 years of progressive experience in a hotel or a related field.
Supervisory experience required.
Exceptional Customer Service skills.
Proficient in Windows and Microsoft Office.
Ability to work long hours as sometimes required.
Maintain a warm and friendly demeanor at all times.
Effective verbal and written communication with all levels of employees and guests in a friendly, courteous and service‑oriented manner.
Effective listening, understanding and clarifying concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with InnVentures Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Handle problems, including anticipating, preventing, identifying and solving problems as necessary.
Understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Maintain confidentiality of information.
Perform other duties as requested by management.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Hospitality
Referrals increase your chances of interviewing at InnVentures IVI LP by 2x.
Get notified about new Front Office Manager jobs in
San Diego, CA .
#J-18808-Ljbffr
Front Office Manager
role at
InnVentures IVI LP .
Location Courtyard San Diego Rancho Bernardo, CA
Overview Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Office Manager, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty.
Benefits
Group insurance, including medical, dental, vision and company‑paid life insurance
Paid time off
Company‑matched 401(k) plan
Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
Get paid daily
Responsibilities
Oversee hiring, training, coaching, mentoring and scheduling for the front office team.
Proactively garner relationships with long term and repeat guests to develop loyalty and maintain a high level of satisfaction.
Apply problem solving skills to resolve guest issues to their satisfaction.
Supervise ordering and inventory for front office supplies within a set budget.
Handle continuous requests in a fast‑paced environment by coordinating with other departments to ensure all guest requests are met.
Ensure all front desk checklists and procedures are followed and review daily work to confirm it is error‑free.
Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
Support the goals of the hotel through teamwork and collaboration with all departments.
Qualifications
At least 2 years of progressive experience in a hotel or a related field.
Supervisory experience required.
Exceptional Customer Service skills.
Proficient in Windows and Microsoft Office.
Ability to work long hours as sometimes required.
Maintain a warm and friendly demeanor at all times.
Effective verbal and written communication with all levels of employees and guests in a friendly, courteous and service‑oriented manner.
Effective listening, understanding and clarifying concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with InnVentures Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Handle problems, including anticipating, preventing, identifying and solving problems as necessary.
Understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Maintain confidentiality of information.
Perform other duties as requested by management.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Hospitality
Referrals increase your chances of interviewing at InnVentures IVI LP by 2x.
Get notified about new Front Office Manager jobs in
San Diego, CA .
#J-18808-Ljbffr