Quality Equipment, LLC
Service Manager
Quality Equipment, LLC – Join to apply for the
Service Manager
role at
Quality Equipment, LLC
Pay Range Base pay: $50,000.00/yr - $70,000.00/yr
The company is an authorized John Deere dealer with 35 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina and southern Virginia. It prides itself on customer commitment, employee support, and community involvement.
Responsibilities
Answers telephone calls from customers experiencing mechanical/technical problems, leads the Service Department to determine complaints, causes of failure, and corrections.
Develops, maintains, and adheres to a priority system for scheduling all service work.
Maintains all management reports to audit department performance and oversees the Repair Order process.
Schedules and assigns jobs to technicians based on their mechanical skills and knowledge.
Ensures manufacturer warranty and product improvement programs are completed per manufacturer requirements.
Ensures the Service Department has necessary special tools and equipment kept in good working order.
Schedules routine maintenance of company-owned vehicles.
Always presents a professional image of the dealership.
Performs other functions or duties as directed by management in line with dealership objectives.
Qualifications
Previous supervisory or management experience preferred but not required.
Strong organizational skills and leadership abilities.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Basic mechanical understanding of engines, transmissions, and electrical systems.
Computer skills necessary to oversee the Repair Order process.
Ability to speak effectively one-on-one or before groups of customers or employees.
Ability to interpret department financial statements.
Ability to negotiate customer complaints to a satisfactory resolution.
Physical Demands
Lifting up to 50 lbs.
Mobility: squatting, bending, lifting, reaching, twisting, standing, and sitting.
Visual: working with PC, smart devices, and close detailed work.
Driving: occasional – short and long distances.
Dexterity: ability to grasp and manipulate standard tools and office equipment.
Noise: medium to high.
Benefits Employees receive competitive wages and can participate in benefits including medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, 401(k) program with employer match, and a company discount. Quality Equipment provides significant paid training and opportunities for professional and personal development.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries: Farming
#J-18808-Ljbffr
Service Manager
role at
Quality Equipment, LLC
Pay Range Base pay: $50,000.00/yr - $70,000.00/yr
The company is an authorized John Deere dealer with 35 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina and southern Virginia. It prides itself on customer commitment, employee support, and community involvement.
Responsibilities
Answers telephone calls from customers experiencing mechanical/technical problems, leads the Service Department to determine complaints, causes of failure, and corrections.
Develops, maintains, and adheres to a priority system for scheduling all service work.
Maintains all management reports to audit department performance and oversees the Repair Order process.
Schedules and assigns jobs to technicians based on their mechanical skills and knowledge.
Ensures manufacturer warranty and product improvement programs are completed per manufacturer requirements.
Ensures the Service Department has necessary special tools and equipment kept in good working order.
Schedules routine maintenance of company-owned vehicles.
Always presents a professional image of the dealership.
Performs other functions or duties as directed by management in line with dealership objectives.
Qualifications
Previous supervisory or management experience preferred but not required.
Strong organizational skills and leadership abilities.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Basic mechanical understanding of engines, transmissions, and electrical systems.
Computer skills necessary to oversee the Repair Order process.
Ability to speak effectively one-on-one or before groups of customers or employees.
Ability to interpret department financial statements.
Ability to negotiate customer complaints to a satisfactory resolution.
Physical Demands
Lifting up to 50 lbs.
Mobility: squatting, bending, lifting, reaching, twisting, standing, and sitting.
Visual: working with PC, smart devices, and close detailed work.
Driving: occasional – short and long distances.
Dexterity: ability to grasp and manipulate standard tools and office equipment.
Noise: medium to high.
Benefits Employees receive competitive wages and can participate in benefits including medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, 401(k) program with employer match, and a company discount. Quality Equipment provides significant paid training and opportunities for professional and personal development.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries: Farming
#J-18808-Ljbffr