Waveguide LLC
CLIENT EXPERIENCE MANAGER
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Waveguide LLC
Salary: $90,000 - $100,000 / year
Job Summary Working as a Client Experience Manager you are responsible for audio‑visual needs in a corporate conference center and the following tasks.
Key Responsibilities
Problem‑solve to troubleshoot and provide solutions for presentation needs under high‑pressure circumstances and conferences.
Make immediate decisions to provide the client with an immediate solution without any downtime in client meetings.
Supervise, motivate, and train staff; set up communication processes including daily meetings, team meetings, and communication logs.
Manage own time while working within the broader IT department responsibilities.
Work with state‑of‑the‑art audio‑visual conferencing equipment; including webcast and telephone conferencing.
Oversee daily operations for the conference rooms.
Upload and display PowerPoint presentations and slide shows.
Coordinate with outside vendors to execute large‑scale events.
Schedule equipment and staff to cover the conference and events of the week ahead.
Speak with other technology providers to integrate services.
Track equipment inventory and controls as well as SLA compliance including response time and customer satisfaction.
Ensure room‑check inspections and regular preventative maintenance are performed on all equipment.
Create proposals for new AV equipment, services, or staffing as requested or needed.
Develop, evolve, compile, and complete monthly and quarterly metrics and reports and business‑case analysis and scorecards.
Identify continuous‑improvement processes for seamless customer service across both lines of business; follow up on service challenges and take corrective action.
Preferred Qualifications
A bachelor’s degree preferred.
Minimum of four years’ work experience in an audio‑visual manager or supervisor role.
CTS certification a plus.
Advanced knowledge of integrated AV systems, including data projection, audio, video, Tanberg, Clear One, Extron, AT&T Connect, Cisco, etc.
Proactive mindset to anticipate and support changes in our business.
Superior quantitative, oral, and written communication and problem‑solving/strategizing skills.
Conformity to the highest standards of personal integrity and ethical behavior.
Exceptional customer service abilities.
Competent in MS applications―Excel, Publisher, PowerPoint, Visio, FrontPage, Word, Internet, Outlook.
Membership & participation in professional organizations.
This is a hands‑on job requiring both management skills and technical skills.
Ability to move conference‑room tables, chairs, and lift 50 pounds as needed.
Benefits
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Compass Group is an equal‑opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis. Waveguide maintains a drug‑free workplace.
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at
Waveguide LLC
Salary: $90,000 - $100,000 / year
Job Summary Working as a Client Experience Manager you are responsible for audio‑visual needs in a corporate conference center and the following tasks.
Key Responsibilities
Problem‑solve to troubleshoot and provide solutions for presentation needs under high‑pressure circumstances and conferences.
Make immediate decisions to provide the client with an immediate solution without any downtime in client meetings.
Supervise, motivate, and train staff; set up communication processes including daily meetings, team meetings, and communication logs.
Manage own time while working within the broader IT department responsibilities.
Work with state‑of‑the‑art audio‑visual conferencing equipment; including webcast and telephone conferencing.
Oversee daily operations for the conference rooms.
Upload and display PowerPoint presentations and slide shows.
Coordinate with outside vendors to execute large‑scale events.
Schedule equipment and staff to cover the conference and events of the week ahead.
Speak with other technology providers to integrate services.
Track equipment inventory and controls as well as SLA compliance including response time and customer satisfaction.
Ensure room‑check inspections and regular preventative maintenance are performed on all equipment.
Create proposals for new AV equipment, services, or staffing as requested or needed.
Develop, evolve, compile, and complete monthly and quarterly metrics and reports and business‑case analysis and scorecards.
Identify continuous‑improvement processes for seamless customer service across both lines of business; follow up on service challenges and take corrective action.
Preferred Qualifications
A bachelor’s degree preferred.
Minimum of four years’ work experience in an audio‑visual manager or supervisor role.
CTS certification a plus.
Advanced knowledge of integrated AV systems, including data projection, audio, video, Tanberg, Clear One, Extron, AT&T Connect, Cisco, etc.
Proactive mindset to anticipate and support changes in our business.
Superior quantitative, oral, and written communication and problem‑solving/strategizing skills.
Conformity to the highest standards of personal integrity and ethical behavior.
Exceptional customer service abilities.
Competent in MS applications―Excel, Publisher, PowerPoint, Visio, FrontPage, Word, Internet, Outlook.
Membership & participation in professional organizations.
This is a hands‑on job requiring both management skills and technical skills.
Ability to move conference‑room tables, chairs, and lift 50 pounds as needed.
Benefits
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Compass Group is an equal‑opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis. Waveguide maintains a drug‑free workplace.
#J-18808-Ljbffr