Caesars Entertainment
Job Description
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary”
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All‑In on Service”
Job Summary Oversee assigned Banquet functions in the absence of the Banquet Manager and assist with all service functions.
How You Will Create The Extraordinary
Schedule staff to ensure guest satisfaction
Present a professional manner at all times
Identify yourself to the host of the party and use the Guests name
Check with each table a minimum of 2 times during the service to ensure proper service and atmosphere for the guest
Review weekly functions for employee scheduling and product ordering
Responsible for ensuring all areas are clean after function
Ensure all food and beverage items as well as dishware and equipment are in place for function in the prescribed time
Supervise employees to include motivating, coaching, disciplining, and evaluating as appropriate
Ensure compliance to all rules, regulations and procedures
Document all incidents in detail
Assign stations and record attendance
Inspect staff as to uniforms, cleanliness, identification, etc.
Ensure a safe working environment for employees
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Perform other job‑related duties as assigned
What You Will Need
Strong verbal and written communication skills
2-4 years as a Banquet Captain in a multi‑unit hotel or casino
Gaming and/or hospitality experience a plus
Understand and comply with all company and departmental rules and regulations, policies and procedures
Skill in establishing and maintaining effective working relationships with staff and guests
Ability to read, write and communicate verbally in English
Ability to understand BEO’s and diagrams
High school education or equivalent preferred
Additional Requirements
Work is performed in an area, which may be unusually hot, cold, noisy and smoky
Work may be performed in small areas having a 2‑½ ft. access and at a height of 4 ft.
Constant contact with staff and guests
Position requires Team Member to enter & exit from the Team Member entrance which entails 4 flights of stairs (40 steps).
Requires seldom sitting, bending and reaching in areas from floor level to 6 ft. high, crouching, balancing, pushing/pulling and lifting/carrying up to 50 lbs. or less, repetitive use of both hands with light and firm/strong grasping, finger dexterity, far visual acuity with depth perception, field of vision and absence of color blindness; frequent standing and walking.
Requires normal sense of smell, taste, touch and sound
Requires eye/hand coordination, the ability to perform simple tasks, analyze, supervise, instruct, work precisely, follow instructions, influence others, meet time requirements, memorize, problem solve, use independent judgment and decision making, simple reading, writing and math skills
Requires the ability to distinguish letters and symbols
Requires the use of office equipment such as computers, typewriters, telephones, beepers, radios, calculators and copiers
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS Must have the ability to provide internal/external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.
TOGETHER WE WIN We believe in delivering family‑style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries Hospitality
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Our Mission: “Create the Extraordinary”
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All‑In on Service”
Job Summary Oversee assigned Banquet functions in the absence of the Banquet Manager and assist with all service functions.
How You Will Create The Extraordinary
Schedule staff to ensure guest satisfaction
Present a professional manner at all times
Identify yourself to the host of the party and use the Guests name
Check with each table a minimum of 2 times during the service to ensure proper service and atmosphere for the guest
Review weekly functions for employee scheduling and product ordering
Responsible for ensuring all areas are clean after function
Ensure all food and beverage items as well as dishware and equipment are in place for function in the prescribed time
Supervise employees to include motivating, coaching, disciplining, and evaluating as appropriate
Ensure compliance to all rules, regulations and procedures
Document all incidents in detail
Assign stations and record attendance
Inspect staff as to uniforms, cleanliness, identification, etc.
Ensure a safe working environment for employees
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Perform other job‑related duties as assigned
What You Will Need
Strong verbal and written communication skills
2-4 years as a Banquet Captain in a multi‑unit hotel or casino
Gaming and/or hospitality experience a plus
Understand and comply with all company and departmental rules and regulations, policies and procedures
Skill in establishing and maintaining effective working relationships with staff and guests
Ability to read, write and communicate verbally in English
Ability to understand BEO’s and diagrams
High school education or equivalent preferred
Additional Requirements
Work is performed in an area, which may be unusually hot, cold, noisy and smoky
Work may be performed in small areas having a 2‑½ ft. access and at a height of 4 ft.
Constant contact with staff and guests
Position requires Team Member to enter & exit from the Team Member entrance which entails 4 flights of stairs (40 steps).
Requires seldom sitting, bending and reaching in areas from floor level to 6 ft. high, crouching, balancing, pushing/pulling and lifting/carrying up to 50 lbs. or less, repetitive use of both hands with light and firm/strong grasping, finger dexterity, far visual acuity with depth perception, field of vision and absence of color blindness; frequent standing and walking.
Requires normal sense of smell, taste, touch and sound
Requires eye/hand coordination, the ability to perform simple tasks, analyze, supervise, instruct, work precisely, follow instructions, influence others, meet time requirements, memorize, problem solve, use independent judgment and decision making, simple reading, writing and math skills
Requires the ability to distinguish letters and symbols
Requires the use of office equipment such as computers, typewriters, telephones, beepers, radios, calculators and copiers
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS Must have the ability to provide internal/external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.
TOGETHER WE WIN We believe in delivering family‑style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries Hospitality
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