PetSmart
PetsHotel Supervisor
Join to apply for the PetsHotel Supervisor role at PetSmart.
About Life At PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.
Benefits That Benefit You
Paid Weekly
Health & Wellness Benefits
401k Plan with company match
Paid Time off for full‑time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities
Job Summary PetSmart's PetsHotel Experience Lead (Hotel Supervisor) provides exceptional service to pet parents and the pets in our care while upholding the company’s vision, mission, values, and strategy. This role offers a welcoming and safe environment to pets, ensuring proper healthcare and facility cleanliness. Alongside the PetsHotel Experience Leader, they are responsible for maintenance and oversight of the PetsHotel, opening and closing the store, overseeing associates, and maintaining a safe and organized environment.
Essential Responsibilities People Leadership
Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, coaching, performance reviews, disciplinary action, and promotions.
Delegate and validate completion of daily tasks.
Leads and directs associates when acting as the leader on duty.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.
Hotel Operations and Overall Store Experience
Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, responding to pet parent concerns.
Responsible for pet healthcare and facility cleanliness within the hotel (medication, feeding, watering, etc.).
Responsible for administering pet parent or vet provided medication for pets.
Ensures all pets within the hotel are taken to and from the Vet and reports sick/injured pets.
Accurately completes check‑in and check‑out processes for all guests and obtains appropriate health and medical information.
Ensures reservations for pet boarding and doggie day camp follow established policies, declining reservations when necessary.
Responsible for monthly hotel safety reporting/standards.
Completes daily morning safety observation walk.
Assists with store opening and closing procedures.
Maintains total store cleanliness standards.
Coordinates hotel events and promotional strategies.
Sells merchandise and services.
Maintains store standards and leads a culture of empowerment by ensuring compliance with policies and code of ethics.
Ensures a safe environment for associates, pets, and pet parents.
Supports safety incident follow‑up.
Ensures routine maintenance of all equipment; identifies issues and works with facilities to resolve them.
Assists and works in other departments as required; other duties may be assigned.
Follows all Company Policies and Procedures.
Qualifications
2+ years of retail supervisory experience in a customer‑focused environment.
Leadership experience preferred.
Full‑time availability required; flexibility in schedule, including evenings, weekends, and holidays.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.
Supervisory responsibility
No direct reports, but the supervisor guides and supports associate development.
Provides feedback on associate performance to direct supervisor.
Acts as Leader when other Leaders are not in the store, supervising associates, assigning tasks, and addressing concerns.
Essential Physical Demands And Work Environment
Stands, walks, climbs a ladder, uses hands to handle, feel, hold, write; frequently reaches, stoops, kneels, crouches, talks, hears; required depth perception.
Frequently lifts or moves up to 50 lbs; occasionally lifts up to 100 lbs.
Exposed to moving mechanical parts, wet environment with pet hair; moderate noise level, occasional higher noise; exposure to live animals common.
Do What You Love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet’s birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter.
Apply Now! We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We look forward to hearing your story and learning more about you.
PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law). For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/us/.
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About Life At PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.
Benefits That Benefit You
Paid Weekly
Health & Wellness Benefits
401k Plan with company match
Paid Time off for full‑time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities
Job Summary PetSmart's PetsHotel Experience Lead (Hotel Supervisor) provides exceptional service to pet parents and the pets in our care while upholding the company’s vision, mission, values, and strategy. This role offers a welcoming and safe environment to pets, ensuring proper healthcare and facility cleanliness. Alongside the PetsHotel Experience Leader, they are responsible for maintenance and oversight of the PetsHotel, opening and closing the store, overseeing associates, and maintaining a safe and organized environment.
Essential Responsibilities People Leadership
Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, coaching, performance reviews, disciplinary action, and promotions.
Delegate and validate completion of daily tasks.
Leads and directs associates when acting as the leader on duty.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.
Hotel Operations and Overall Store Experience
Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, responding to pet parent concerns.
Responsible for pet healthcare and facility cleanliness within the hotel (medication, feeding, watering, etc.).
Responsible for administering pet parent or vet provided medication for pets.
Ensures all pets within the hotel are taken to and from the Vet and reports sick/injured pets.
Accurately completes check‑in and check‑out processes for all guests and obtains appropriate health and medical information.
Ensures reservations for pet boarding and doggie day camp follow established policies, declining reservations when necessary.
Responsible for monthly hotel safety reporting/standards.
Completes daily morning safety observation walk.
Assists with store opening and closing procedures.
Maintains total store cleanliness standards.
Coordinates hotel events and promotional strategies.
Sells merchandise and services.
Maintains store standards and leads a culture of empowerment by ensuring compliance with policies and code of ethics.
Ensures a safe environment for associates, pets, and pet parents.
Supports safety incident follow‑up.
Ensures routine maintenance of all equipment; identifies issues and works with facilities to resolve them.
Assists and works in other departments as required; other duties may be assigned.
Follows all Company Policies and Procedures.
Qualifications
2+ years of retail supervisory experience in a customer‑focused environment.
Leadership experience preferred.
Full‑time availability required; flexibility in schedule, including evenings, weekends, and holidays.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.
Supervisory responsibility
No direct reports, but the supervisor guides and supports associate development.
Provides feedback on associate performance to direct supervisor.
Acts as Leader when other Leaders are not in the store, supervising associates, assigning tasks, and addressing concerns.
Essential Physical Demands And Work Environment
Stands, walks, climbs a ladder, uses hands to handle, feel, hold, write; frequently reaches, stoops, kneels, crouches, talks, hears; required depth perception.
Frequently lifts or moves up to 50 lbs; occasionally lifts up to 100 lbs.
Exposed to moving mechanical parts, wet environment with pet hair; moderate noise level, occasional higher noise; exposure to live animals common.
Do What You Love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet’s birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter.
Apply Now! We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We look forward to hearing your story and learning more about you.
PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law). For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/us/.
#J-18808-Ljbffr