Applebee's Neighborhood Grill + Bar
Applebee's Restaurant Systems Manager
Applebee's Neighborhood Grill + Bar, Menifee, California, United States, 92584
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Company Background – Flynn Group
Founded by Chairman and CEO Greg Flynn in 1999, Flynn Group LP (formerly Flynn Restaurant Group) is the largest franchise operator in the world, and the third largest operator of restaurants, after only Starbucks and Chipotle, in the United States. Flynn Group owns and operates more than 2,600 restaurants and fitness clubs across Applebee’s, Arby’s, Taco Bell, Panera, Pizza Hut, Wendy’s, and Planet Fitness brands spanning 44 states, and Australia, generating $4.6 billion in sales and employing more than 75,000 people. More information is available at www.flynn.com.
Position Description
The Operations/POS Support Team is accountable for the continuity of the computer services for the field user utilizing 600+ terminals, 110+ BOH Servers and more than 20 software application products. In order to meet this accountability, the POS Support Team must research software products for applicability to the operational environment, install appropriate products, and work closely with vendor personnel to ensure continuity of service. The software products supported by the POS Support Team include Windows Operating Systems, Microsoft Office Suite, POS software, in-house developed applications, off-the-shelf applications and communication software.
The duties of the Restaurant Systems Manager include the first‑level hardware support and POS software support for Units within a Flynn Applebee’s Market; currently we have units located in 23 states. The Restaurant Systems Manager will also be the first‑level hardware and software support contact for Remote Users in that Market (approximately 6+ Users). Individual must maintain detailed knowledge of Microsoft Windows Operating Systems and Office as well as PC related Hardware. As a member of the Operations/POS Support Team, you will be actively involved in testing new POS Hardware and Software upgrades for the Units.
Essential Duties And Responsibilities Remote User Support
Manage response to customer issues.
Install PCs, laptops, printers and related hardware. Investigate hardware problems and perform all system hardware repairs as necessary. Perform advanced diagnostic testing. Major problems or repairs are directed to outside vendors as necessary.
Install and configure new restaurant hardware. Review, monitor and upgrade existing restaurant systems. Determine user specifications for hardware and software. Purchase or install custom software to meet user needs.
Assist the Network Administrator/POS Manager in testing application software such as VPN connectivity and router installations. Assist in documentation of software settings.
Install and build security systems. Install new televisions or other electronic devices the Market President may add.
POS / Credit Card
Assist in Credit Card Software testing, verify hardware compatibility.
Document hardware settings as necessary.
Applebee’s Related Software Support
Provide 1st‑level support for Flynn Applebee’s applications to unit managers as necessary.
Maintain knowledge of unit closing routines.
Report database problems to the developers and follow up on solutions.
Restaurant Openings & Remodels
Maintain and monitor stocking levels for spare equipment and supplies.
Order supplies to maintain a par set by the POS Manager.
Follow up on warranties and repairs done by vendors.
Track and monitor status of assigned tasks.
Process invoices for stock and supplies.
Help Desk Support
Take all first‑level help desk calls from the AI Help Desk for hardware issues. Distribute second‑level help desk calls to the appropriate personnel, i.e., POS Manager, Network Administrator or Application Developers.
Contact AI Help Desk or vendor software support help desks when units are dissatisfied with service to achieve resolution.
POS Hardware Knowledge
Install PCs and related hardware. Investigate hardware problems and perform minor system hardware repairs. Perform basic diagnostic testing.
Repair POS equipment—repair and replace components such as hard drives, cooling fans, power supplies, etc.
Basic LAN/WAN knowledge—CAT5 wiring, 802.11 technology, testing, and troubleshooting.
Duty Coverage
Must be on call during business hours.
Work with Market Leader and Support Team to cover days off and vacation time.
Flexible schedule that will vary weekly depending on special projects or equipment down. Hours may vary from week to week — 30 hours one week to 50+ another.
Must be available for high‑priority on‑site visits while the restaurants are staffed.
Must have the ability to work overnight and early morning hours as needed for the business.
Travel Requirements
Must be available for travel within the Market and to the Support Center or other locations for training.
Must provide own vehicle with insurance and will receive a monthly auto allowance.
Education and Experience
Strong knowledge and experience with restaurant operations as well as a good working knowledge of POS systems.
Intermediate user level with Microsoft Office Products.
Good communicator.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical concepts such as probability and statistical inference, fundamentals of plane and solid geometry and trigonometry.
Apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Well organized with ability to multitask.
Certificates, Licenses, Registrations
A+ Certification is a plus.
Dell Certified Technician is a plus.
Microsoft Office Specialist Certification is a plus.
Microsoft Certified Desktop Support Technicians (MCDSTs) is a plus.
Perks For Our Employees
Competitive salary.
Health insurance.
401(k).
Vacation.
Development opportunities.
Physical Standards
Must be able to lift up to 50 pounds.
Ability to stand for long periods of time.
Should be able to maneuver and navigate ladders.
Ability to work in dark, cramped spaces when needed.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee is responsible for performing the essential responsibilities of this position with or without reasonable accommodation. The employee should notify Flynn Applebee's of any reasonable accommodation requests and may need to provide supporting medical documentation. This job description may not list all duties for this position and the employee in this position may be required to perform other duties to meet business needs. Flynn Applebee's reserves the right to revise this job description at any time. This job description is not a contract for employment, and either the associate or Flynn Applebee's may terminate employment at any time.
Why Work for Flynn Applebee's?
Flynn Applebee's is a growing franchise that offers stability, for advancement as well as a great environment, training and benefits. We are committed to helping each employee work and live to his or her fullest potential.
Seniority level Entry level
Employment type Full-time
Job function Information Technology
Interview Referrals increase your chances 2x
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Get AI-powered advice on this job and more exclusive features.
Company Background – Flynn Group
Founded by Chairman and CEO Greg Flynn in 1999, Flynn Group LP (formerly Flynn Restaurant Group) is the largest franchise operator in the world, and the third largest operator of restaurants, after only Starbucks and Chipotle, in the United States. Flynn Group owns and operates more than 2,600 restaurants and fitness clubs across Applebee’s, Arby’s, Taco Bell, Panera, Pizza Hut, Wendy’s, and Planet Fitness brands spanning 44 states, and Australia, generating $4.6 billion in sales and employing more than 75,000 people. More information is available at www.flynn.com.
Position Description
The Operations/POS Support Team is accountable for the continuity of the computer services for the field user utilizing 600+ terminals, 110+ BOH Servers and more than 20 software application products. In order to meet this accountability, the POS Support Team must research software products for applicability to the operational environment, install appropriate products, and work closely with vendor personnel to ensure continuity of service. The software products supported by the POS Support Team include Windows Operating Systems, Microsoft Office Suite, POS software, in-house developed applications, off-the-shelf applications and communication software.
The duties of the Restaurant Systems Manager include the first‑level hardware support and POS software support for Units within a Flynn Applebee’s Market; currently we have units located in 23 states. The Restaurant Systems Manager will also be the first‑level hardware and software support contact for Remote Users in that Market (approximately 6+ Users). Individual must maintain detailed knowledge of Microsoft Windows Operating Systems and Office as well as PC related Hardware. As a member of the Operations/POS Support Team, you will be actively involved in testing new POS Hardware and Software upgrades for the Units.
Essential Duties And Responsibilities Remote User Support
Manage response to customer issues.
Install PCs, laptops, printers and related hardware. Investigate hardware problems and perform all system hardware repairs as necessary. Perform advanced diagnostic testing. Major problems or repairs are directed to outside vendors as necessary.
Install and configure new restaurant hardware. Review, monitor and upgrade existing restaurant systems. Determine user specifications for hardware and software. Purchase or install custom software to meet user needs.
Assist the Network Administrator/POS Manager in testing application software such as VPN connectivity and router installations. Assist in documentation of software settings.
Install and build security systems. Install new televisions or other electronic devices the Market President may add.
POS / Credit Card
Assist in Credit Card Software testing, verify hardware compatibility.
Document hardware settings as necessary.
Applebee’s Related Software Support
Provide 1st‑level support for Flynn Applebee’s applications to unit managers as necessary.
Maintain knowledge of unit closing routines.
Report database problems to the developers and follow up on solutions.
Restaurant Openings & Remodels
Maintain and monitor stocking levels for spare equipment and supplies.
Order supplies to maintain a par set by the POS Manager.
Follow up on warranties and repairs done by vendors.
Track and monitor status of assigned tasks.
Process invoices for stock and supplies.
Help Desk Support
Take all first‑level help desk calls from the AI Help Desk for hardware issues. Distribute second‑level help desk calls to the appropriate personnel, i.e., POS Manager, Network Administrator or Application Developers.
Contact AI Help Desk or vendor software support help desks when units are dissatisfied with service to achieve resolution.
POS Hardware Knowledge
Install PCs and related hardware. Investigate hardware problems and perform minor system hardware repairs. Perform basic diagnostic testing.
Repair POS equipment—repair and replace components such as hard drives, cooling fans, power supplies, etc.
Basic LAN/WAN knowledge—CAT5 wiring, 802.11 technology, testing, and troubleshooting.
Duty Coverage
Must be on call during business hours.
Work with Market Leader and Support Team to cover days off and vacation time.
Flexible schedule that will vary weekly depending on special projects or equipment down. Hours may vary from week to week — 30 hours one week to 50+ another.
Must be available for high‑priority on‑site visits while the restaurants are staffed.
Must have the ability to work overnight and early morning hours as needed for the business.
Travel Requirements
Must be available for travel within the Market and to the Support Center or other locations for training.
Must provide own vehicle with insurance and will receive a monthly auto allowance.
Education and Experience
Strong knowledge and experience with restaurant operations as well as a good working knowledge of POS systems.
Intermediate user level with Microsoft Office Products.
Good communicator.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical concepts such as probability and statistical inference, fundamentals of plane and solid geometry and trigonometry.
Apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Well organized with ability to multitask.
Certificates, Licenses, Registrations
A+ Certification is a plus.
Dell Certified Technician is a plus.
Microsoft Office Specialist Certification is a plus.
Microsoft Certified Desktop Support Technicians (MCDSTs) is a plus.
Perks For Our Employees
Competitive salary.
Health insurance.
401(k).
Vacation.
Development opportunities.
Physical Standards
Must be able to lift up to 50 pounds.
Ability to stand for long periods of time.
Should be able to maneuver and navigate ladders.
Ability to work in dark, cramped spaces when needed.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee is responsible for performing the essential responsibilities of this position with or without reasonable accommodation. The employee should notify Flynn Applebee's of any reasonable accommodation requests and may need to provide supporting medical documentation. This job description may not list all duties for this position and the employee in this position may be required to perform other duties to meet business needs. Flynn Applebee's reserves the right to revise this job description at any time. This job description is not a contract for employment, and either the associate or Flynn Applebee's may terminate employment at any time.
Why Work for Flynn Applebee's?
Flynn Applebee's is a growing franchise that offers stability, for advancement as well as a great environment, training and benefits. We are committed to helping each employee work and live to his or her fullest potential.
Seniority level Entry level
Employment type Full-time
Job function Information Technology
Interview Referrals increase your chances 2x
Get notified about new System Manager jobs in Menifee, CA.
Temecula, CA $120,000.00-$150,000.00 2 weeks ago
Riverside, CA $169,200.00-$190,800.00 2 weeks ago
Lake Elsinore, CA $17.00-$19.75 2 months ago
Lake Elsinore, CA $18.00-$21.00 2 weeks ago
Moreno Valley, CA $20.00-$27.68 23 hours ago
Riverside, CA $125,000.00-$138,000.00 2 days ago
Riverside, CA $90,000.00-$100,000.00 2 weeks ago
Riverside, CA $120,000.00-$145,000.00 2 weeks ago
Riverside, CA $120,000.00-$160,000.00 1 week ago
Riverside, CA $90,000.00-$100,000.00 2 weeks ago
Lake Elsinore, CA $65.00-$81.00 1 week ago
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