onPeak
Join to apply for the
Account Services Associate
role at
onPeak .
The Account Services Associate supports the functions of the Account Services department with a wide range of duties and responsibilities as assigned by the Director(s) of Account Services. This is a great first step into the exciting world of event hotel accommodations!
Responsibilities
Execute the onPeak service plan to deliver high quality customer service, strengthen brand awareness/loyalty while driving room night capture and revenue
Conduct the entry and quality assurance of hotel contracts into the proprietary Compass Reservation System®
Oversee the accuracy and delivery of rooming list and audits with hotel partners
Serve as additional touch point for communication and overall deliverables; consult/advise event team in effective VIP and group management and strengthen brand awareness/loyalty while driving room night capture and revenue
Manage project timelines, ensuring dates and deliverables are met in collaboration with internal departments to execute processes and identify opportunities to innovate and improve execution
Implement, communicate and promote stakeholder needs through exhibitor and group outreach, including the promotion of services/products available to clients and VIP groups
Analyze performance of event’s hotel block pick-up and registration numbers against history; devise creative ways to increase overall hotel pick-up and revenue including processing reservations, and positively impacting event performance through scheduled and regular emails and phone outreach
Provide post-event reporting and recommendations for improving service and capture of groups.
Travel on-site to events as needed to interact with client; manage on-site service plan and assist with operations (customer/exhibitor relations, promotion of bookings for future events, reporting)
ASA Department Functions
COMPASS Reservation System®
build + maintain hotel inventory
understanding and execution of creating hotel and meeting level incentives
understanding of contractual language including cancel/change/deposit polices
understanding and use of payment methods
understand, create, change and cancel hotel reservations
rooming lists + preparing for cut off
proficient execution of basic functions and duties
Manage all no-name/duplicate reservations
AXIS® system and users
Hotel confirmation numbers
Wait-listing
Resolve invalid and declined credit card errors
Audits:
Initialize, track and complete hotel audits
Compile audit results for Account Executive
FogBugz system (understanding and execution)
Basecamp system and users
Qualifications
College degree or equivalent experience and 1+ years’ experience in the events or hospitality industry
Strong verbal and written communication skills with excellent organization, prioritization and analytical skills
Ability to work independently
Exceptional relationship management skills
Proactive and self-motivated with extremely detail-oriented execution of multiple tasks.
Ability to easily grasp technical concepts of COMPASS Reservation System and project management systems
Proficiency in the Microsoft Office suite (Outlook, Word, Excel & PowerPoint)
Ability to make thorough decisions in a fast-paced environment
Ability to produce creative solutions and high-quality work
Ability to research, devise and implement procedures and best practicesProactive crisis management and resolution skills
Professionally adept verbal and written communication skills
Team player with interpersonal skills
Good presentation abilities and experience
Ability to travel +/- 15%
Benefits
Competitive salaries
401K with company match
Healthcare/vision/dental insurance
Wellness benefits
Career development program
Employee assistance program
Vacation time
Community involvement opportunities
Team activities
Referrals increase your chances of interviewing at onPeak by 2x
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Events Services
Sign in to set job alerts for “Account Associate” roles. #J-18808-Ljbffr
Account Services Associate
role at
onPeak .
The Account Services Associate supports the functions of the Account Services department with a wide range of duties and responsibilities as assigned by the Director(s) of Account Services. This is a great first step into the exciting world of event hotel accommodations!
Responsibilities
Execute the onPeak service plan to deliver high quality customer service, strengthen brand awareness/loyalty while driving room night capture and revenue
Conduct the entry and quality assurance of hotel contracts into the proprietary Compass Reservation System®
Oversee the accuracy and delivery of rooming list and audits with hotel partners
Serve as additional touch point for communication and overall deliverables; consult/advise event team in effective VIP and group management and strengthen brand awareness/loyalty while driving room night capture and revenue
Manage project timelines, ensuring dates and deliverables are met in collaboration with internal departments to execute processes and identify opportunities to innovate and improve execution
Implement, communicate and promote stakeholder needs through exhibitor and group outreach, including the promotion of services/products available to clients and VIP groups
Analyze performance of event’s hotel block pick-up and registration numbers against history; devise creative ways to increase overall hotel pick-up and revenue including processing reservations, and positively impacting event performance through scheduled and regular emails and phone outreach
Provide post-event reporting and recommendations for improving service and capture of groups.
Travel on-site to events as needed to interact with client; manage on-site service plan and assist with operations (customer/exhibitor relations, promotion of bookings for future events, reporting)
ASA Department Functions
COMPASS Reservation System®
build + maintain hotel inventory
understanding and execution of creating hotel and meeting level incentives
understanding of contractual language including cancel/change/deposit polices
understanding and use of payment methods
understand, create, change and cancel hotel reservations
rooming lists + preparing for cut off
proficient execution of basic functions and duties
Manage all no-name/duplicate reservations
AXIS® system and users
Hotel confirmation numbers
Wait-listing
Resolve invalid and declined credit card errors
Audits:
Initialize, track and complete hotel audits
Compile audit results for Account Executive
FogBugz system (understanding and execution)
Basecamp system and users
Qualifications
College degree or equivalent experience and 1+ years’ experience in the events or hospitality industry
Strong verbal and written communication skills with excellent organization, prioritization and analytical skills
Ability to work independently
Exceptional relationship management skills
Proactive and self-motivated with extremely detail-oriented execution of multiple tasks.
Ability to easily grasp technical concepts of COMPASS Reservation System and project management systems
Proficiency in the Microsoft Office suite (Outlook, Word, Excel & PowerPoint)
Ability to make thorough decisions in a fast-paced environment
Ability to produce creative solutions and high-quality work
Ability to research, devise and implement procedures and best practicesProactive crisis management and resolution skills
Professionally adept verbal and written communication skills
Team player with interpersonal skills
Good presentation abilities and experience
Ability to travel +/- 15%
Benefits
Competitive salaries
401K with company match
Healthcare/vision/dental insurance
Wellness benefits
Career development program
Employee assistance program
Vacation time
Community involvement opportunities
Team activities
Referrals increase your chances of interviewing at onPeak by 2x
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Events Services
Sign in to set job alerts for “Account Associate” roles. #J-18808-Ljbffr