H&M
Sales Advisor – Castleton Square Mall
As a Sales Advisor, you will provide excellent customer service, welcome and guide customers through the store, and actively sell our products while ensuring a friendly experience. You will use your fashion and product knowledge to give customers all the relevant information they need, work on garment refill and care, maintain a clean and tidy sales floor and back of house, and collaborate with the store team to deliver an outstanding customer experience.
Responsibilities
Provide excellent customer service, welcoming and guiding customers through the store and OMNI experience.
Engage in conversations with customers to deliver outstanding service.
Guide customers through our fashion trends, stories, and products in all areas of the store.
Effectively promote and sell our products.
Promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
Represent yourself and the H&M brand positively during all customer interactions.
Support commercial or operational actions to reach sales targets with the store management team.
Complete the garment cycle from unpacking and refill to steaming, ensuring good garment care.
Operate fitting rooms and checkout areas in accordance with best practice and processes.
Maintain a clean and tidy sales floor and back‑of‑house areas, including stockrooms.
Support garment presentation, execution and maintain attractive merchandise displays according to visual and commercial guidelines.
Ensure good stock levels with replenishment routines on the sales floor.
Use in‑store OMNI services and technology tools (In‑store Care App, Click & Collect, Smart Store, etc.).
Assist with opening and closing the store.
Follow all health & safety guidelines and legal requirements applicable to the role.
Qualifications
Passionate about fashion and the H&M product range.
Motivated by delivering a great customer experience.
Excellent communication skills, creativity, curiosity, motivation, flexibility, decisiveness, and action‑orientation.
Enjoy working in a collaborative and dynamic environment.
Prior sales experience in a dynamic retail or customer‑service environment.
Experience in customer‑service within fashion, retail or related industry.
Job Details
Employment type: Hourly, Non‑Exempt (Part‑time)
Seniority level: Entry level
Compensation: $12.50 per hour (subject to negotiation based on qualifications).
EEOC Code: SLS
Benefits
Staff discount card usable on all H&M Group brands.
H&M Incentive Program (HIP).
Health insurance, wellness and family support programs.
Company match retirement plan.
Paid leave programs and paid time off, including community days.
Opportunity to express personal style with employee discounts at H&M, Other Stories, COS.
Equity & Inclusion We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability. Inclusion and diversity are core to our culture.
Technical Assessment Tool We use an online assessment tool called Maki to evaluate specific skills. The assessment is optional. If you prefer an alternate process, contact recruitment_support@hm.com. No assessment method influences your chance of being considered.
Disability Accommodations We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation, please visit
https://hm.ethicspoint.com
and use Ask a Question.
#J-18808-Ljbffr
Responsibilities
Provide excellent customer service, welcoming and guiding customers through the store and OMNI experience.
Engage in conversations with customers to deliver outstanding service.
Guide customers through our fashion trends, stories, and products in all areas of the store.
Effectively promote and sell our products.
Promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
Represent yourself and the H&M brand positively during all customer interactions.
Support commercial or operational actions to reach sales targets with the store management team.
Complete the garment cycle from unpacking and refill to steaming, ensuring good garment care.
Operate fitting rooms and checkout areas in accordance with best practice and processes.
Maintain a clean and tidy sales floor and back‑of‑house areas, including stockrooms.
Support garment presentation, execution and maintain attractive merchandise displays according to visual and commercial guidelines.
Ensure good stock levels with replenishment routines on the sales floor.
Use in‑store OMNI services and technology tools (In‑store Care App, Click & Collect, Smart Store, etc.).
Assist with opening and closing the store.
Follow all health & safety guidelines and legal requirements applicable to the role.
Qualifications
Passionate about fashion and the H&M product range.
Motivated by delivering a great customer experience.
Excellent communication skills, creativity, curiosity, motivation, flexibility, decisiveness, and action‑orientation.
Enjoy working in a collaborative and dynamic environment.
Prior sales experience in a dynamic retail or customer‑service environment.
Experience in customer‑service within fashion, retail or related industry.
Job Details
Employment type: Hourly, Non‑Exempt (Part‑time)
Seniority level: Entry level
Compensation: $12.50 per hour (subject to negotiation based on qualifications).
EEOC Code: SLS
Benefits
Staff discount card usable on all H&M Group brands.
H&M Incentive Program (HIP).
Health insurance, wellness and family support programs.
Company match retirement plan.
Paid leave programs and paid time off, including community days.
Opportunity to express personal style with employee discounts at H&M, Other Stories, COS.
Equity & Inclusion We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability. Inclusion and diversity are core to our culture.
Technical Assessment Tool We use an online assessment tool called Maki to evaluate specific skills. The assessment is optional. If you prefer an alternate process, contact recruitment_support@hm.com. No assessment method influences your chance of being considered.
Disability Accommodations We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation, please visit
https://hm.ethicspoint.com
and use Ask a Question.
#J-18808-Ljbffr