AEG Vision
Job Overview
Optical Consultant
role at
AEG Vision
located in
Columbia, South Carolina, USA . Responsibilities
Deliver extraordinary experience to each patient and provide a complete understanding of customized product and service recommendations. Develop own clientele through outstanding service and referrals. Stay current on company and industry products, procedures, manufacturer rebates, and available lens and frame types. Takes and returns patient calls, updating patients on order status and resolving issues; escalates to Store Manager as needed. Retrieve patient charts and electronic health records. Assist patients in selecting frames, lens type, and lens treatments including tints and coatings based on specific needs and facial measurements. Educate patients on proper eyeglass and contact lens care. Collect eye and face measurements to ensure proper fit. Interpret prescriptions written by optometrist and ophthalmologist. Create work orders for lab technicians specifying required lens information. Follow up on all pending orders, verify time guidelines and inform patients of status and delays. Dispense glasses by inspecting product, checking fit, adjusting if necessary, and collecting feedback. Adjust eyewear to ensure visual acuity, proper fit, and patient comfort using tools for adjustments and repairs. Proficient in using tools such as pupilometers, PD stick, lensometer, pliers, wrenches, frame warmers. Communicate regularly with technicians and/or store managers providing additional patient information or order status. Inspect final product, clean and polish lenses using cloths and solvents. Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom maintaining overall cleanliness and visual appeal. Restock retail boards with new merchandise. Analyze product issues and answer patients’ questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions. Collaborate with technicians, front desk associates, managers, and optometrist. Sell miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses. Qualifications
High School Diploma. Minimum of one year experience working as an Optician strongly preferred. Experience with HIPAA requirements preferred. Strong organizational skills and attention to detail. Strong communication skills (verbal and written). Excellent customer service skills and pleasant demeanor; experience with sales preferred. Manual dexterity and hand-eye coordination. Dependability and punctuality. Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hrs a day. Seniority Level
Entry level Employment Type
Full-time Job Function
Consulting, Information Technology, and Sales Industries
Hospitals and Health Care
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Optical Consultant
role at
AEG Vision
located in
Columbia, South Carolina, USA . Responsibilities
Deliver extraordinary experience to each patient and provide a complete understanding of customized product and service recommendations. Develop own clientele through outstanding service and referrals. Stay current on company and industry products, procedures, manufacturer rebates, and available lens and frame types. Takes and returns patient calls, updating patients on order status and resolving issues; escalates to Store Manager as needed. Retrieve patient charts and electronic health records. Assist patients in selecting frames, lens type, and lens treatments including tints and coatings based on specific needs and facial measurements. Educate patients on proper eyeglass and contact lens care. Collect eye and face measurements to ensure proper fit. Interpret prescriptions written by optometrist and ophthalmologist. Create work orders for lab technicians specifying required lens information. Follow up on all pending orders, verify time guidelines and inform patients of status and delays. Dispense glasses by inspecting product, checking fit, adjusting if necessary, and collecting feedback. Adjust eyewear to ensure visual acuity, proper fit, and patient comfort using tools for adjustments and repairs. Proficient in using tools such as pupilometers, PD stick, lensometer, pliers, wrenches, frame warmers. Communicate regularly with technicians and/or store managers providing additional patient information or order status. Inspect final product, clean and polish lenses using cloths and solvents. Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom maintaining overall cleanliness and visual appeal. Restock retail boards with new merchandise. Analyze product issues and answer patients’ questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions. Collaborate with technicians, front desk associates, managers, and optometrist. Sell miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses. Qualifications
High School Diploma. Minimum of one year experience working as an Optician strongly preferred. Experience with HIPAA requirements preferred. Strong organizational skills and attention to detail. Strong communication skills (verbal and written). Excellent customer service skills and pleasant demeanor; experience with sales preferred. Manual dexterity and hand-eye coordination. Dependability and punctuality. Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hrs a day. Seniority Level
Entry level Employment Type
Full-time Job Function
Consulting, Information Technology, and Sales Industries
Hospitals and Health Care
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