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Vacatia

Front Desk Associate - Cold Spring Resort

Vacatia, Ashland, New Hampshire, us, 03217

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Front Desk Associate - Cold Spring Resort 3 days ago Be among the first 25 applicants

Now Hiring: Front Desk Associate | Join Our Resort Team!

About Us Nestled between the spectacular White Mountains and the Lakes Region of New Hampshire, Cold Spring Resort is a true four‑season destination, offering easy access to several ski resorts in the winter, vivid landscapes during the fall's prime leaf‑peeping months, and a range of outdoor activities in the spring and summer. This is where good times are shared with family and friends. Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast‑paced, service‑driven environment? If so, we’d love to meet you! Cold Spring Resort is currently seeking a Front Desk Associate to join our resort team. As the first point of contact for our guests, you’ll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations.

What You'll Do

Greet every guest with a smile and provide outstanding customer service from check‑in to check‑out

Answer guest inquiries and resolve issues quickly and professionally

Manage room assignments, reservations, and billing with accuracy

Process payments and handle cash transactions confidently

Review reservations and prepare for daily arrivals

Maintain front desk procedures, including key control and registration audits

Ensure confidentiality and security protocols are followed

Collaborate with the team to keep operations running smoothly

Take initiative and support various tasks as needed

What We're Looking For

A friendly, dependable, and customer‑focused personality

Strong communication and multitasking skills

Basic math skills and comfort handling payments

Ability to stay organized in a busy environment

Tech‑savvy with a willingness to learn new systems

Detail‑oriented and trustworthy with guest information

Previous hospitality or customer service experience is a plus

Flexibility to work weekends and holidays as needed

Why Join Us?

Work in a welcoming, team‑oriented resort environment

Opportunities to grow within hospitality and resort operations

Be part of creating memorable experiences for our guests every day

Ready to bring your positive energy and customer service skills to our team?

Apply today and start your next adventure with us!

Seniority level Entry level

Employment type Full‑time

Job function Strategy/Planning and Information Technology

Industries Technology, Information and Internet

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