Tourneau|Bucherer
Client Advisor – Rolex
Palm Beach, FL - Tourneau|Bucherer
Overview The Client Advisor – Rolex is responsible for providing an outstanding client experience and meeting or exceeding sales objectives, with a specialized ambassador focus on the Rolex brand. This advisor will be an expert on the heritage of the brand, product line and stock within the store. Creating an outstanding client experience is a critical aspect of this job; it is accomplished by creating a positive, inviting and elevated environment for the discerning client. It is crucial that the Advisor focuses on developing a long‑term relationship with the client that is based upon trust so the client is more likely to consider purchasing from the store in the future. This includes strategically following‑up, embracing and utilizing the CRM system and tools, and handling escalated issues with outstanding diplomatic skills.
Job Details
Job Title: Client Advisor – Rolex
Reports to: Store Director
Division: Retail, Multi‑brand
Essential Job Responsibilities
Ensure an outstanding client experience: work to create a positive, inviting and elevated environment for the discerning client.
Be enthusiastic and demonstrate a passion for watches and jewelry.
Train other Client Advisors and ensure they are knowledgeable of the brand’s heritage, product range and specific attributes.
Assist Client Advisors with Rolex sales as necessary (provide product information, closing, etc.) to ensure every client experiences the luxury of Rolex to the fullest.
Obtain client contact information utilizing the CRM system to build an ongoing relationship and elevate the Rolex discovery journey.
Implement brand strategies and guidelines.
Communicate with the Tourneau|Bucherer Merchandising team to ensure appropriate inventory is available within the store.
Make certain the visual presentation of the watches is consistent with the luxury image of the brand.
Act as a mentor to other Client Advisors and utilize Tourneau|Bucherer advantages to preserve the luxury status of the product.
Attend training sessions to increase product knowledge.
Meeting or Exceeding Sales Objectives
At a minimum, must meet sales objectives for any given month, quarter and year.
Clearly understand daily sales objectives and how they relate to weekly and monthly targets.
Clienteling – focus on developing long‑term relationships with the client so they are more likely to consider visiting and buying from the store in the future; follow‑up with clients using the CRM system, birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events and campaigns.
Readily accept and incorporate constructive advice given by managers to improve sales performance.
Challenge yourself to become comfortable selling all brands of watches and jewelry, and maintain a balance of sales across the full product assortment.
Other Responsibilities
Strictly adhere to all store security procedures.
Set up cases and windows.
Respect other Client Advisors, fostering an environment of support and collaboration.
Adhere to the company dress code policy.
Work with team members to ensure the Rolex area is at all times clean and attractive.
Attendance is a crucial part of performance. Be on time.
Help set up or close the store depending on shift.
Training
Consistently update Tourneau|Bucherer staff on the Rolex brand.
Partner with Tourneau|Bucherer management to schedule and deliver Rolex training sessions to increase comfort and product knowledge of Client Advisors.
Convey the importance of the brand’s history to the staff.
Educate Client Advisors on product introductions, technical complications, service, etc.
Training will be provided by both Tourneau|Bucherer and Rolex to ensure an excellent client experience for every client.
Brand Management
Ensure appropriate visual merchandising of all Rolex products in the store.
Check stock daily and ensure Rolex watches are handled properly (quality of the stock).
Monitor and order supplies including cleaning kits, catalogues and other POS materials.
Communicate with Rolex regarding sales and inventory levels.
Execute all expectations of The Rolex Way in every client presentation.
Requirements
A passion for building clientele and selling.
Demonstrate an exemplary level of integrity and professionalism at all times.
Must be able to work a flexible schedule throughout the week.
Must have a polished and professional appearance with a positive attitude.
Meet and exceed company‑assigned goals, metrics and objectives.
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.
Seniority level Entry level
Employment type Full‑time
Job function Consulting, Information Technology, and Sales
Industries Retail Luxury Goods and Jewelry
#J-18808-Ljbffr
Overview The Client Advisor – Rolex is responsible for providing an outstanding client experience and meeting or exceeding sales objectives, with a specialized ambassador focus on the Rolex brand. This advisor will be an expert on the heritage of the brand, product line and stock within the store. Creating an outstanding client experience is a critical aspect of this job; it is accomplished by creating a positive, inviting and elevated environment for the discerning client. It is crucial that the Advisor focuses on developing a long‑term relationship with the client that is based upon trust so the client is more likely to consider purchasing from the store in the future. This includes strategically following‑up, embracing and utilizing the CRM system and tools, and handling escalated issues with outstanding diplomatic skills.
Job Details
Job Title: Client Advisor – Rolex
Reports to: Store Director
Division: Retail, Multi‑brand
Essential Job Responsibilities
Ensure an outstanding client experience: work to create a positive, inviting and elevated environment for the discerning client.
Be enthusiastic and demonstrate a passion for watches and jewelry.
Train other Client Advisors and ensure they are knowledgeable of the brand’s heritage, product range and specific attributes.
Assist Client Advisors with Rolex sales as necessary (provide product information, closing, etc.) to ensure every client experiences the luxury of Rolex to the fullest.
Obtain client contact information utilizing the CRM system to build an ongoing relationship and elevate the Rolex discovery journey.
Implement brand strategies and guidelines.
Communicate with the Tourneau|Bucherer Merchandising team to ensure appropriate inventory is available within the store.
Make certain the visual presentation of the watches is consistent with the luxury image of the brand.
Act as a mentor to other Client Advisors and utilize Tourneau|Bucherer advantages to preserve the luxury status of the product.
Attend training sessions to increase product knowledge.
Meeting or Exceeding Sales Objectives
At a minimum, must meet sales objectives for any given month, quarter and year.
Clearly understand daily sales objectives and how they relate to weekly and monthly targets.
Clienteling – focus on developing long‑term relationships with the client so they are more likely to consider visiting and buying from the store in the future; follow‑up with clients using the CRM system, birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events and campaigns.
Readily accept and incorporate constructive advice given by managers to improve sales performance.
Challenge yourself to become comfortable selling all brands of watches and jewelry, and maintain a balance of sales across the full product assortment.
Other Responsibilities
Strictly adhere to all store security procedures.
Set up cases and windows.
Respect other Client Advisors, fostering an environment of support and collaboration.
Adhere to the company dress code policy.
Work with team members to ensure the Rolex area is at all times clean and attractive.
Attendance is a crucial part of performance. Be on time.
Help set up or close the store depending on shift.
Training
Consistently update Tourneau|Bucherer staff on the Rolex brand.
Partner with Tourneau|Bucherer management to schedule and deliver Rolex training sessions to increase comfort and product knowledge of Client Advisors.
Convey the importance of the brand’s history to the staff.
Educate Client Advisors on product introductions, technical complications, service, etc.
Training will be provided by both Tourneau|Bucherer and Rolex to ensure an excellent client experience for every client.
Brand Management
Ensure appropriate visual merchandising of all Rolex products in the store.
Check stock daily and ensure Rolex watches are handled properly (quality of the stock).
Monitor and order supplies including cleaning kits, catalogues and other POS materials.
Communicate with Rolex regarding sales and inventory levels.
Execute all expectations of The Rolex Way in every client presentation.
Requirements
A passion for building clientele and selling.
Demonstrate an exemplary level of integrity and professionalism at all times.
Must be able to work a flexible schedule throughout the week.
Must have a polished and professional appearance with a positive attitude.
Meet and exceed company‑assigned goals, metrics and objectives.
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.
Seniority level Entry level
Employment type Full‑time
Job function Consulting, Information Technology, and Sales
Industries Retail Luxury Goods and Jewelry
#J-18808-Ljbffr