VitalCaring Group
Care Transition Coordinator Hospice Sales
VitalCaring Group, Independence, Missouri, United States, 64053
Care Transition Coordinator Hospice Sales
VitalCaring Group is seeking a Care Transition Coordinator to serve as the primary liaison between referral sources, patients, families, and the clinical team. The role involves coordinating seamless transitions into hospice care, conducting sales calls, building trusted relationships, and supporting timely admissions.
Job Summary As a Care Transition Coordinator (CTC), you will
serve as the primary liaison
between referral sources, patients and families, and the clinical team. You will support seamless transitions of care by conducting effective sales calls, strengthening relationships, educating partners and families, and coordinating timely referrals.
Essential Functions
Serve as a liaison between referral sources, patients, caregivers, and the clinical team to ensure seamless coordination through the care transition process.
Execute effective, structured sales calls using pre-call planning, rapport building, probing questions, objection handling, and closing techniques.
Identify and meet the needs of referral partners through consistent communication and service excellence.
Successfully execute weekly, monthly, and quarterly strategies to increase market share and drive referral growth.
Initiate, manage, and document consistent sales activities across multiple contacts within each referral source.
Achieve established referral and admission goals and contribute to overall organizational growth.
Relationship Building & Collaboration
Build and maintain collaborative working relationships with referral partners, community stakeholders, and internal teams.
Represent the organization professionally and tactfully across a variety of healthcare settings.
Work in close partnership with clinical and operational leaders to support timely admissions and appropriate patient onboarding.
Participate in community outreach, education, and events to increase awareness of services.
Care Coordination Support
Engage patients, caregivers, and hospital care teams to facilitate appropriate, timely home health or hospice transitions.
Communicate key patient needs, risks, and updates to internal teams to support safe care delivery.
Maintain accurate documentation in CRM and EMR systems to support communication and continuity of care.
Professional Standards
Demonstrate strong time management, organization, and follow-through to meet expectations.
Maintain accountability to regulatory requirements, agency policies, and compliance standards.
Participate in required meetings, in-services, and professional development activities.
Perform additional duties as assigned.
Qualifications
Bachelor’s degree in Healthcare, Business, Marketing, or a related field preferred; equivalent experience accepted.
Minimum two years of healthcare or related sales experience; hospice or home health experience preferred.
Demonstrated ability to interact professionally with individuals at all levels, both internally and externally.
Strong communication, relationship‑building, and decision‑making skills.
Proficient with Microsoft Office (Word, Excel, Teams, Outlook) and CRM systems.
Ability to work independently, prioritize competing demands, and manage a dynamic schedule.
Reliable transportation with current auto liability insurance.
Environmental / Working Conditions
Works primarily in the field conducting visits with referral sources across hospitals, skilled nursing facilities, physician offices, and other community settings.
Requires local travel within the service area; occasional adverse weather conditions may be encountered.
Flexible schedule required to meet the needs of referral partners.
May occasionally participate in patient or family meetings to support education and coordination.
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Job Summary As a Care Transition Coordinator (CTC), you will
serve as the primary liaison
between referral sources, patients and families, and the clinical team. You will support seamless transitions of care by conducting effective sales calls, strengthening relationships, educating partners and families, and coordinating timely referrals.
Essential Functions
Serve as a liaison between referral sources, patients, caregivers, and the clinical team to ensure seamless coordination through the care transition process.
Execute effective, structured sales calls using pre-call planning, rapport building, probing questions, objection handling, and closing techniques.
Identify and meet the needs of referral partners through consistent communication and service excellence.
Successfully execute weekly, monthly, and quarterly strategies to increase market share and drive referral growth.
Initiate, manage, and document consistent sales activities across multiple contacts within each referral source.
Achieve established referral and admission goals and contribute to overall organizational growth.
Relationship Building & Collaboration
Build and maintain collaborative working relationships with referral partners, community stakeholders, and internal teams.
Represent the organization professionally and tactfully across a variety of healthcare settings.
Work in close partnership with clinical and operational leaders to support timely admissions and appropriate patient onboarding.
Participate in community outreach, education, and events to increase awareness of services.
Care Coordination Support
Engage patients, caregivers, and hospital care teams to facilitate appropriate, timely home health or hospice transitions.
Communicate key patient needs, risks, and updates to internal teams to support safe care delivery.
Maintain accurate documentation in CRM and EMR systems to support communication and continuity of care.
Professional Standards
Demonstrate strong time management, organization, and follow-through to meet expectations.
Maintain accountability to regulatory requirements, agency policies, and compliance standards.
Participate in required meetings, in-services, and professional development activities.
Perform additional duties as assigned.
Qualifications
Bachelor’s degree in Healthcare, Business, Marketing, or a related field preferred; equivalent experience accepted.
Minimum two years of healthcare or related sales experience; hospice or home health experience preferred.
Demonstrated ability to interact professionally with individuals at all levels, both internally and externally.
Strong communication, relationship‑building, and decision‑making skills.
Proficient with Microsoft Office (Word, Excel, Teams, Outlook) and CRM systems.
Ability to work independently, prioritize competing demands, and manage a dynamic schedule.
Reliable transportation with current auto liability insurance.
Environmental / Working Conditions
Works primarily in the field conducting visits with referral sources across hospitals, skilled nursing facilities, physician offices, and other community settings.
Requires local travel within the service area; occasional adverse weather conditions may be encountered.
Flexible schedule required to meet the needs of referral partners.
May occasionally participate in patient or family meetings to support education and coordination.
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