Standard Chartered
Job Summary
Standard Chartered supports client business across Asia, Middle East and Africa, providing Cash Management and Trade services that incorporate ecosystem, Agile solutions and API capabilities. The Client Service Manager in Transaction Banking is responsible for managing client relationships for multi‑market complex International Corporate clients, covering Industrial Services & Transportation, Energy Natural Resources, Technology Media & Telecom, Consumer Retail Healthcare, Public Sector Development Organization and Commodity Trade & Agriculture. The primary responsibility is ownership and accountability for the service delivery relationship across our Global Corporate client base. The candidate will work independently as an individual contributor to represent the bank, act as an advocate for the assigned client portfolio, understand clients’ business and form a partnership that effectively ties our clients to SC and drives SC market reputation and business growth.
Key Responsibilities
Collaborate with Sales and Relationship partners through the RFP / RFI process as Service Specialist.
Support the business by developing strong client relationships throughout the implementation cycle and help identify additional cross‑sell opportunities.
Responsible for revenue realization, retention and growth; track and monitor revenue through reports.
Recognize cross‑sell opportunities and actively engage key stakeholders for incremental product offering.
Serve as a trusted advisor to develop the relationship for both current and future needs.
Improve internal/external processes by developing client relationships, creating efficiencies such as manual to electronic.
Act as project manager for key client change initiatives (with client or within SCB); chair calls, manage plans and roadmaps.
Perform country deep dives, understand the market environment and current activity to improve existing business and utilize market changes to the advantage of the client and SCB.
Maintain an in‑depth understanding of clients’ business models.
Understand how the client operating model is set up (e.g., GTC, RTC, SSC, IHB, payment hubs, centralized functions, local footprint coverage).
Maintain client intelligence: account structures, IODs, liquidity, products, S2B / H2H profiles, volume data.
Skills and Experience
Manage conduct.
Business – products and processes.
Stakeholder management.
Strategic thinking.
Business partnering.
Process management.
Qualifications
5 years of Financial Services Industry experience or similar work experience.
BA in Finance (master's preferred).
Excellent communication to manage discussions at all levels.
Problem‑solver with excellent attention to detail.
Comprehensive cash‑management products knowledge such as FX, payments, liquidity management, API.
In‑depth technical understanding of end‑to‑end client and trade life cycles in cash management space.
Experience leading critical transactional support by facilitating resolution for complex transaction‑related issues and exception handling.
Strong experience collaborating effectively with regional/global stakeholders across functions to deliver sustainable client‑centric solutions.
Experience in global stakeholder management.
Ability to collaborate as a team and contribute effectively to proactive service initiatives locally such as Client Service Plans in coordination with RMs and Global Account Managers.
About Standard Chartered We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Benefits
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday combined to 30 days minimum.
Flexible working options based around home and office locations.
Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and other self‑help toolkits.
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values‑driven organisation that celebrates our unique diversity across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
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Key Responsibilities
Collaborate with Sales and Relationship partners through the RFP / RFI process as Service Specialist.
Support the business by developing strong client relationships throughout the implementation cycle and help identify additional cross‑sell opportunities.
Responsible for revenue realization, retention and growth; track and monitor revenue through reports.
Recognize cross‑sell opportunities and actively engage key stakeholders for incremental product offering.
Serve as a trusted advisor to develop the relationship for both current and future needs.
Improve internal/external processes by developing client relationships, creating efficiencies such as manual to electronic.
Act as project manager for key client change initiatives (with client or within SCB); chair calls, manage plans and roadmaps.
Perform country deep dives, understand the market environment and current activity to improve existing business and utilize market changes to the advantage of the client and SCB.
Maintain an in‑depth understanding of clients’ business models.
Understand how the client operating model is set up (e.g., GTC, RTC, SSC, IHB, payment hubs, centralized functions, local footprint coverage).
Maintain client intelligence: account structures, IODs, liquidity, products, S2B / H2H profiles, volume data.
Skills and Experience
Manage conduct.
Business – products and processes.
Stakeholder management.
Strategic thinking.
Business partnering.
Process management.
Qualifications
5 years of Financial Services Industry experience or similar work experience.
BA in Finance (master's preferred).
Excellent communication to manage discussions at all levels.
Problem‑solver with excellent attention to detail.
Comprehensive cash‑management products knowledge such as FX, payments, liquidity management, API.
In‑depth technical understanding of end‑to‑end client and trade life cycles in cash management space.
Experience leading critical transactional support by facilitating resolution for complex transaction‑related issues and exception handling.
Strong experience collaborating effectively with regional/global stakeholders across functions to deliver sustainable client‑centric solutions.
Experience in global stakeholder management.
Ability to collaborate as a team and contribute effectively to proactive service initiatives locally such as Client Service Plans in coordination with RMs and Global Account Managers.
About Standard Chartered We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Benefits
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday combined to 30 days minimum.
Flexible working options based around home and office locations.
Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and other self‑help toolkits.
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values‑driven organisation that celebrates our unique diversity across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
#J-18808-Ljbffr