Johns Manville
This range is provided by Johns Manville. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $60,000.00/yr - $62,000.00/yr
Your go-to-gal for opportunities with JM! The Account Specialist manages customer orders from inquiry to paid invoice, resolves errors in shipping and pricing as well as researching and resolving customer complaints and order issues. Specialists partner with Account Management, internal plant, sales, and transportation groups to maximize the sales and profitability of the customer base by offering World Class Customer Service within the business Group. The Account Specialist works with sales as needed to assist in administration of marketing and sales programs.
Your Day-to-Day:
Order Entry Order Management, ensuring all information is accurate to ensure perfect order delivery
Insulation Systems Proactively communicate daily with internal and external customers
Manage credits, debits, and deductions. Specialist has some authorization to resolve customer issues complaints
Complete courtesy calls to external customers to ensure world class customer service, and proactively fill partial truck orders
Manage and maintain spreadsheets reports
Assist in training new employees and cross training across all Insulation Systems channels
Handle basic product information calls from downstream customers
What You Bring to the Team:
High School diploma with a minimum of 5 years customer service experience OR
Solid interpersonal, verbal, and written communications skills
Basic analytical decision making and ability to think through complex issues
Proficient in Microsoft Word, Excel, Outlook Basic
Basic knowledge of SAP or ERP systems
Basic knowledge of Accounts Receivable concepts for deduction resolution
Solid organizational and prioritization skills
Solid ability to multitask.
Solid ability to work in a team environment as well as independently with limited supervision
Ability to develop product knowledge Basic
Basic problem resolution and negotiation skills
Solid relationship building skills with internal and external customers
Minimal travel required 0 to 10 days per year
May be required to lift, carry, push, or pull up to and including 25 pounds
Work environment is typical of an office environment
Seniority level Associate
Employment type Contract
Job function Customer Service
Manufacturing
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Base pay range $60,000.00/yr - $62,000.00/yr
Your go-to-gal for opportunities with JM! The Account Specialist manages customer orders from inquiry to paid invoice, resolves errors in shipping and pricing as well as researching and resolving customer complaints and order issues. Specialists partner with Account Management, internal plant, sales, and transportation groups to maximize the sales and profitability of the customer base by offering World Class Customer Service within the business Group. The Account Specialist works with sales as needed to assist in administration of marketing and sales programs.
Your Day-to-Day:
Order Entry Order Management, ensuring all information is accurate to ensure perfect order delivery
Insulation Systems Proactively communicate daily with internal and external customers
Manage credits, debits, and deductions. Specialist has some authorization to resolve customer issues complaints
Complete courtesy calls to external customers to ensure world class customer service, and proactively fill partial truck orders
Manage and maintain spreadsheets reports
Assist in training new employees and cross training across all Insulation Systems channels
Handle basic product information calls from downstream customers
What You Bring to the Team:
High School diploma with a minimum of 5 years customer service experience OR
Solid interpersonal, verbal, and written communications skills
Basic analytical decision making and ability to think through complex issues
Proficient in Microsoft Word, Excel, Outlook Basic
Basic knowledge of SAP or ERP systems
Basic knowledge of Accounts Receivable concepts for deduction resolution
Solid organizational and prioritization skills
Solid ability to multitask.
Solid ability to work in a team environment as well as independently with limited supervision
Ability to develop product knowledge Basic
Basic problem resolution and negotiation skills
Solid relationship building skills with internal and external customers
Minimal travel required 0 to 10 days per year
May be required to lift, carry, push, or pull up to and including 25 pounds
Work environment is typical of an office environment
Seniority level Associate
Employment type Contract
Job function Customer Service
Manufacturing
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