Recovery Centers of America
Position Overview
The Case Manager serves as a member of the treatment team by working closely with clinical, business development, admissions, nursing and other members of the multi‑disciplinary team. The Case Manager is responsible for facilitating recovery by addressing each patient’s individual needs and coordinating a thorough aftercare plan that will assist the patient in achieving the best possible outcomes through their recovery journey. This includes collaborating with the patient to schedule a mutually agreed aftercare plan of care inclusive of PCP, SUD, MAT and other appointments, as well as providing patients with community and other resources that will help ensure their success. The Case Manager serves as a patient advocate, coordinating care with internal and external providers, resources and supports.
The Case Manager engages each patient in their aftercare plan and, using the teach‑back method, confirms that the patient and their support system understand the plan and the importance of adhering to it. The Case Manager serves as the liaison between the patient and all aftercare providers and resources, ensuring the plan has been established, communicated and confirmed prior to discharge. The Case Manager also assists patients with any identified outside issues, barriers to accessing care or external stressors that need to be resolved, enabling the patient to focus on treatment.
The Case Manager works collaboratively with the clinical team to engage, educate and coordinate patient care with the patient, their supports and all external providers to ensure a thorough aftercare plan. The Case Manager also works closely with external constituents, providing a high level of customer service and satisfaction to all stakeholders.
Key Responsibilities
Obtains applicable signed Release of Information (ROI) forms for all identified providers and resources in the Continued Care Plan (CCP) and other patient resources/supports.
Completes a new patient admission assessment in Avatar within 72 hrs of admission and obtains patient history, needs, and individual preferences to inform the patient’s treatment and aftercare plans.
Documents a weekly progress note that includes patient progress toward discharge, discussions of discharge planning, recommended aftercare plan, barriers and patient engagement.
Participates in Multi‑Disciplinary Team (MDT) meetings and actively contributes to recommendations for aftercare plans, discharge dates and services.
Schedules SUD/MAT appointments within 7 days of discharge and post‑discharge PCP follow‑up appointments when possible.
Ensures effective and timely communication of relevant information to post‑discharge providers prior to discharge.
Ensures the continued care/discharge plan is solidified 1 week before discharge and schedules a Transitions of Care meeting at least 7 days prior.
Follows referent protocols and provides timely clinical updates and other information as requested.
Follows payer protocols and facilitates timely patient‑payer phone calls, referrals to payer peer‑support programs and provides other information as per contractual agreements.
Initiates and manages FMLA and short‑term disability applications as needed, coordinating with patients and their employers.
Facilitates a weekly Aftercare/Next Steps group meeting for all new patients and conducts outreach phone calls to patients who leave treatment early.
Note: This job description is not exhaustive and duties may change with or without notice.
Minimum Qualifications and Skills
Education:
High school diploma, GED, or equivalent required. Bachelor’s degree preferred.
Experience:
At least one year of professional experience in the behavioral health and/or substance use treatment field required.
Knowledge:
Strong understanding of health care, detoxification, addiction, co‑occurring disorders, DSM and ASAM criteria and terminology.
Communication:
Written and verbal communication skills, ability to read, interpret, write clear text, edit for spelling and grammar, speak clearly, listen actively, and present effectively.
Technical:
Proficiency in Microsoft Word, Excel and Outlook.
Competencies
Job Knowledge:
Understanding of case‑management duties, company mission, community resources, and electronic medical records.
Communication:
Excellent verbal and written communication, ability to create accurate reports and present information clearly.
Critical Thinking and Problem Solving:
Ability to analyze complex patient situations, anticipate consequences, and develop appropriate post‑discharge care plans.
Time Management and Organizational Skills:
Organizational skills required to manage diverse patients while adhering to regulations.
Decision Making:
Ability to choose appropriate actions, develop solutions and reach conclusions based on facts.
Collaboration:
Ability to work with professionals and leaders across disciplines and motivate the treatment team.
Work Environment This job operates in a professional office environment, using standard office equipment such as computers, phones, photocopiers, and filing cabinets. The noise level is usually moderate.
Physical Demands Regularly required to talk or hear, use hands, stand, walk, sit, reach, climb, balance, stoop, kneel, crouch or crawl. Occasionally lift up to 25 lbs. Requires close, distance, color, peripheral vision and the ability to adjust focus.
Travel Primarily local during the business day; occasional out-of-area and overnight travel may be required.
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The Case Manager engages each patient in their aftercare plan and, using the teach‑back method, confirms that the patient and their support system understand the plan and the importance of adhering to it. The Case Manager serves as the liaison between the patient and all aftercare providers and resources, ensuring the plan has been established, communicated and confirmed prior to discharge. The Case Manager also assists patients with any identified outside issues, barriers to accessing care or external stressors that need to be resolved, enabling the patient to focus on treatment.
The Case Manager works collaboratively with the clinical team to engage, educate and coordinate patient care with the patient, their supports and all external providers to ensure a thorough aftercare plan. The Case Manager also works closely with external constituents, providing a high level of customer service and satisfaction to all stakeholders.
Key Responsibilities
Obtains applicable signed Release of Information (ROI) forms for all identified providers and resources in the Continued Care Plan (CCP) and other patient resources/supports.
Completes a new patient admission assessment in Avatar within 72 hrs of admission and obtains patient history, needs, and individual preferences to inform the patient’s treatment and aftercare plans.
Documents a weekly progress note that includes patient progress toward discharge, discussions of discharge planning, recommended aftercare plan, barriers and patient engagement.
Participates in Multi‑Disciplinary Team (MDT) meetings and actively contributes to recommendations for aftercare plans, discharge dates and services.
Schedules SUD/MAT appointments within 7 days of discharge and post‑discharge PCP follow‑up appointments when possible.
Ensures effective and timely communication of relevant information to post‑discharge providers prior to discharge.
Ensures the continued care/discharge plan is solidified 1 week before discharge and schedules a Transitions of Care meeting at least 7 days prior.
Follows referent protocols and provides timely clinical updates and other information as requested.
Follows payer protocols and facilitates timely patient‑payer phone calls, referrals to payer peer‑support programs and provides other information as per contractual agreements.
Initiates and manages FMLA and short‑term disability applications as needed, coordinating with patients and their employers.
Facilitates a weekly Aftercare/Next Steps group meeting for all new patients and conducts outreach phone calls to patients who leave treatment early.
Note: This job description is not exhaustive and duties may change with or without notice.
Minimum Qualifications and Skills
Education:
High school diploma, GED, or equivalent required. Bachelor’s degree preferred.
Experience:
At least one year of professional experience in the behavioral health and/or substance use treatment field required.
Knowledge:
Strong understanding of health care, detoxification, addiction, co‑occurring disorders, DSM and ASAM criteria and terminology.
Communication:
Written and verbal communication skills, ability to read, interpret, write clear text, edit for spelling and grammar, speak clearly, listen actively, and present effectively.
Technical:
Proficiency in Microsoft Word, Excel and Outlook.
Competencies
Job Knowledge:
Understanding of case‑management duties, company mission, community resources, and electronic medical records.
Communication:
Excellent verbal and written communication, ability to create accurate reports and present information clearly.
Critical Thinking and Problem Solving:
Ability to analyze complex patient situations, anticipate consequences, and develop appropriate post‑discharge care plans.
Time Management and Organizational Skills:
Organizational skills required to manage diverse patients while adhering to regulations.
Decision Making:
Ability to choose appropriate actions, develop solutions and reach conclusions based on facts.
Collaboration:
Ability to work with professionals and leaders across disciplines and motivate the treatment team.
Work Environment This job operates in a professional office environment, using standard office equipment such as computers, phones, photocopiers, and filing cabinets. The noise level is usually moderate.
Physical Demands Regularly required to talk or hear, use hands, stand, walk, sit, reach, climb, balance, stoop, kneel, crouch or crawl. Occasionally lift up to 25 lbs. Requires close, distance, color, peripheral vision and the ability to adjust focus.
Travel Primarily local during the business day; occasional out-of-area and overnight travel may be required.
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