Verst Logistics
Customer Service Representative Supervisor
Verst Logistics, Hebron Estates, Kentucky, United States
Customer Service Representative Supervisor
Join to apply for the
Customer Service Representative Supervisor
role at
Verst Logistics .
Location: Hebron, KY
Salary: $55,000 - $65,000 based on experience
Key Responsibilities
Team Leadership: Recruit, train, mentor, and evaluate customer service agents; delegate tasks and manage schedules.
Customer Resolution: Handle complex or escalated customer complaints, issues, and major incidents that agents can't resolve.
Process & Policy: Develop, implement, and enforce customer service standards, policies, and procedures.
Performance Monitoring: Track key metrics (KPIs), analyze data, and report on customer satisfaction, identifying areas for improvement.
Training & Development: Train agents on product knowledge, service scripts, software, and effective communication.
Communication: Act as a liaison between agents, management, and customers, often using phone, email, or social media.
Essential Skills
Strong leadership, interpersonal, and communication skills.
Excellent problem-solving and decision-making abilities.
Proficiency with CRM software and office tools.
Ability to work under pressure and manage difficult situations.
Analytical skills to review data and drive process improvements.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Other
Industries Transportation, Logistics, Supply Chain and Storage
Referrals increase your chances of interviewing at Verst Logistics by 2x.
Get notified about new Customer Service Representative jobs in Hebron, KY.
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Customer Service Representative Supervisor
role at
Verst Logistics .
Location: Hebron, KY
Salary: $55,000 - $65,000 based on experience
Key Responsibilities
Team Leadership: Recruit, train, mentor, and evaluate customer service agents; delegate tasks and manage schedules.
Customer Resolution: Handle complex or escalated customer complaints, issues, and major incidents that agents can't resolve.
Process & Policy: Develop, implement, and enforce customer service standards, policies, and procedures.
Performance Monitoring: Track key metrics (KPIs), analyze data, and report on customer satisfaction, identifying areas for improvement.
Training & Development: Train agents on product knowledge, service scripts, software, and effective communication.
Communication: Act as a liaison between agents, management, and customers, often using phone, email, or social media.
Essential Skills
Strong leadership, interpersonal, and communication skills.
Excellent problem-solving and decision-making abilities.
Proficiency with CRM software and office tools.
Ability to work under pressure and manage difficult situations.
Analytical skills to review data and drive process improvements.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Other
Industries Transportation, Logistics, Supply Chain and Storage
Referrals increase your chances of interviewing at Verst Logistics by 2x.
Get notified about new Customer Service Representative jobs in Hebron, KY.
#J-18808-Ljbffr