Community Choice Financial Family of Brands
Customer Service Representative
Community Choice Financial Family of Brands, Tucson, Arizona, United States, 85718
Customer Service Representative
CheckSmart, Tucson, AZ – Join our community-focused team as a Customer Service Representative (CSR). In this entry‑level role you’ll help people access the financial solutions they need, from check cashing and money transfers to customer payments, while delivering outstanding in‑store experiences.
Compensation The hourly wage is $17.25. Your total compensation includes a comprehensive mix of benefits and opportunities for growth.
Benefits & Perks
Paid on‑the‑job training and a comprehensive new‑hire program.
Access to a robust learning‑management system with e‑learning modules.
Cross‑brand training that allows movement among our eleven brands.
Enrollment in a Key Holder Program designed to prepare you for leadership.
Performance‑based career advancement.
Educational reimbursement program.
Medical insurance options, including telemedicine and HSA/FSA.
Traditional 401(k) and Roth 401(k) retirement plans with company match.
Company‑sponsored life and AD&D insurance.
Voluntary benefits: dental, vision, disability, supplemental life, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program – free mental‑health resources and life coaching.
Exclusive discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year.
Business‑casual dress code that includes jeans and sneakers.
Current benefits are subject to change; eligibility and terms are governed by governing plan documents.
What You'll Do – Essential Duties
Connect with customers to build lasting relationships that drive repeat business.
Review, validate, and process customer transactions accurately.
Offer personalized financial services that fit each customer’s lifestyle.
Enter and maintain customer data with precision in the POS system.
Complete daily call campaigns to build new business.
Assist in account management and collections, including accepting payments and managing appointments.
Perform onsite tasks (e.g., vehicle appraisals, store errands) and participate in community events.
Maintain store appearance and cleanliness standards.
Follow office security protocols, including opening/closing procedures and cash drawer management.
Uphold company policies, procedures, and all relevant laws and regulations.
Engage in ongoing training to stay current on products and processes.
Work efficiently in a fast‑paced environment, managing multiple tasks to meet performance standards.
Perform additional tasks as directed by leadership.
Maintain a full‑time schedule (at least 40 hours per week, including weekends). Store hours and minimum hours are subject to change by brand.
Qualifications & Skills
High school diploma or equivalent.
Excellent verbal and written communication skills with a professional demeanor.
Meticulous attention to detail and accurate data entry.
Proficient with phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Background check required, conducted in accordance with applicable law.
Physical ability to stand up to 90% of the time, move up to 25 pounds, and operate keyboard controls.
Nice to Have – Preferred Qualifications
Experience in check cashing, document verification, or money order processing.
Prior cash handling or cash drawer/vault management experience.
Bilingual (English/Spanish) – a plus, may be required at certain locations.
Valid driver’s license, auto insurance, and personal vehicle (mileage compensated).
The Community Choice Financial® Family of Brands (CCF) is one of the largest consumer specialty finance organizations in the U.S. We provide customers, team members, and communities with the power of choice via over 10 brands in more than 1,500 stores and online services in 20 states.
Important: We will never ask for banking or payment information during the interview or hiring process, nor will we conduct interviews via text message. Any official email correspondence will come from the domain @ccfi.com. In‑store positions are in‑person only.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.
Learn more at https://www.ccffamilyofbrands.com/explore-careers
#J-18808-Ljbffr
Compensation The hourly wage is $17.25. Your total compensation includes a comprehensive mix of benefits and opportunities for growth.
Benefits & Perks
Paid on‑the‑job training and a comprehensive new‑hire program.
Access to a robust learning‑management system with e‑learning modules.
Cross‑brand training that allows movement among our eleven brands.
Enrollment in a Key Holder Program designed to prepare you for leadership.
Performance‑based career advancement.
Educational reimbursement program.
Medical insurance options, including telemedicine and HSA/FSA.
Traditional 401(k) and Roth 401(k) retirement plans with company match.
Company‑sponsored life and AD&D insurance.
Voluntary benefits: dental, vision, disability, supplemental life, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program – free mental‑health resources and life coaching.
Exclusive discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year.
Business‑casual dress code that includes jeans and sneakers.
Current benefits are subject to change; eligibility and terms are governed by governing plan documents.
What You'll Do – Essential Duties
Connect with customers to build lasting relationships that drive repeat business.
Review, validate, and process customer transactions accurately.
Offer personalized financial services that fit each customer’s lifestyle.
Enter and maintain customer data with precision in the POS system.
Complete daily call campaigns to build new business.
Assist in account management and collections, including accepting payments and managing appointments.
Perform onsite tasks (e.g., vehicle appraisals, store errands) and participate in community events.
Maintain store appearance and cleanliness standards.
Follow office security protocols, including opening/closing procedures and cash drawer management.
Uphold company policies, procedures, and all relevant laws and regulations.
Engage in ongoing training to stay current on products and processes.
Work efficiently in a fast‑paced environment, managing multiple tasks to meet performance standards.
Perform additional tasks as directed by leadership.
Maintain a full‑time schedule (at least 40 hours per week, including weekends). Store hours and minimum hours are subject to change by brand.
Qualifications & Skills
High school diploma or equivalent.
Excellent verbal and written communication skills with a professional demeanor.
Meticulous attention to detail and accurate data entry.
Proficient with phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Background check required, conducted in accordance with applicable law.
Physical ability to stand up to 90% of the time, move up to 25 pounds, and operate keyboard controls.
Nice to Have – Preferred Qualifications
Experience in check cashing, document verification, or money order processing.
Prior cash handling or cash drawer/vault management experience.
Bilingual (English/Spanish) – a plus, may be required at certain locations.
Valid driver’s license, auto insurance, and personal vehicle (mileage compensated).
The Community Choice Financial® Family of Brands (CCF) is one of the largest consumer specialty finance organizations in the U.S. We provide customers, team members, and communities with the power of choice via over 10 brands in more than 1,500 stores and online services in 20 states.
Important: We will never ask for banking or payment information during the interview or hiring process, nor will we conduct interviews via text message. Any official email correspondence will come from the domain @ccfi.com. In‑store positions are in‑person only.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.
Learn more at https://www.ccffamilyofbrands.com/explore-careers
#J-18808-Ljbffr