Dime Community Bank
Customer Service Associate - Locust Valley Branch
Dime Community Bank, Locust Valley, New York, United States, 11560
Customer Service Associate - Locust Valley Branch
Dime Community Bank (Dime) is currently hiring for a Customer Service Associate (CSA) at its new Locust Valley Branch opening soon in Long Island. The CSA will be responsible for ensuring the accurate completion of customer requests and services, responding to inquiries in a timely fashion, and processing routine bank transactions. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.
Hourly Wage : Minimum $21; maximum $29. The exact pay may vary based on skills, experience, training, licenses/certifications, language necessities, and location.
Application Requirements : All applicants need to attach a recent resume. Interviews will take place at Dime's Huntington Branch (337 Main Street, Huntington, NY 11743).
Responsibilities
Process customer transactions accurately and efficiently, including, but not limited to, deposits, withdrawals, transfers, money orders, cash advances, cashier’s checks, and night drop bags.
Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
Perform account services to all Dime customers.
Respond to customer inquiries and deliver in-depth knowledge of Dime products and services to provide appropriate solutions.
Support business development efforts of Branch Manager through in‑branch sales, phone, and direct mailing campaigns.
Report under the Bank Secrecy Act (BSA), requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.
Perform New Account and File Maintenance reviews to ensure accuracy and integrity of data for SOX 404 purposes.
Possess current knowledge of bank regulatory requirements.
Uncover opportunities for and service clients with consumer and commercial lending needs and refer them to the appropriate department.
Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees) in lieu of absent managers.
Cross train on both teller window and banking platform as required.
Qualifications
High School Diploma or equivalent required.
Minimum 1 year retail banking experience required. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.
Cash‑handling experience preferred.
Excellent customer service skills.
Advanced PC, Network, E‑Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred.
Strong problem‑solving skills to effectively uncover and resolve customer issues.
Thorough understanding of compliance and record‑keeping requirements.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
Industries
Banking
Referrals increase your chances of interviewing at Dime Community Bank by 2x.
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Hourly Wage : Minimum $21; maximum $29. The exact pay may vary based on skills, experience, training, licenses/certifications, language necessities, and location.
Application Requirements : All applicants need to attach a recent resume. Interviews will take place at Dime's Huntington Branch (337 Main Street, Huntington, NY 11743).
Responsibilities
Process customer transactions accurately and efficiently, including, but not limited to, deposits, withdrawals, transfers, money orders, cash advances, cashier’s checks, and night drop bags.
Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
Perform account services to all Dime customers.
Respond to customer inquiries and deliver in-depth knowledge of Dime products and services to provide appropriate solutions.
Support business development efforts of Branch Manager through in‑branch sales, phone, and direct mailing campaigns.
Report under the Bank Secrecy Act (BSA), requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.
Perform New Account and File Maintenance reviews to ensure accuracy and integrity of data for SOX 404 purposes.
Possess current knowledge of bank regulatory requirements.
Uncover opportunities for and service clients with consumer and commercial lending needs and refer them to the appropriate department.
Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees) in lieu of absent managers.
Cross train on both teller window and banking platform as required.
Qualifications
High School Diploma or equivalent required.
Minimum 1 year retail banking experience required. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.
Cash‑handling experience preferred.
Excellent customer service skills.
Advanced PC, Network, E‑Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred.
Strong problem‑solving skills to effectively uncover and resolve customer issues.
Thorough understanding of compliance and record‑keeping requirements.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
Industries
Banking
Referrals increase your chances of interviewing at Dime Community Bank by 2x.
#J-18808-Ljbffr