Motion Industries
SUMMARY
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. JOB DUTIES
Responds to basic customer inquires regarding products, provides quotes, and handles order entry. Places customer orders via telephone, fax, email, electronic methods, or walk‑in (counter sales). Influences Motion Industries’ gross profit through negotiating the sale price and purchase price, within certain parameters. May adjust non‑contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. Orders items to ensure appropriate inventory levels are maintained for customers. May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. Determines the most cost‑effective shipping method for customer orders. Partners with Account Representatives to ensure customer satisfaction. Expedites backorders. May pull inventory and prepare order for shipment to customer. May handle customer returns. Performs other duties as assigned. EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES
Reliability, organization, and attention to detail required. Strong communication skills including written, verbal, and listening. Ability to multi‑task and time management skills required. Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. Product knowledge is preferred. COMPANY INFORMATION
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. VACCINATION REQUIREMENT
Where permitted by applicable law, successful applicants must be fully vaccinated against COVID‑19 prior to start date. COVID‑19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date. EEO STATEMENT
Equal employment opportunity, including veterans and individuals with disabilities.
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Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. JOB DUTIES
Responds to basic customer inquires regarding products, provides quotes, and handles order entry. Places customer orders via telephone, fax, email, electronic methods, or walk‑in (counter sales). Influences Motion Industries’ gross profit through negotiating the sale price and purchase price, within certain parameters. May adjust non‑contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. Orders items to ensure appropriate inventory levels are maintained for customers. May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. Determines the most cost‑effective shipping method for customer orders. Partners with Account Representatives to ensure customer satisfaction. Expedites backorders. May pull inventory and prepare order for shipment to customer. May handle customer returns. Performs other duties as assigned. EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES
Reliability, organization, and attention to detail required. Strong communication skills including written, verbal, and listening. Ability to multi‑task and time management skills required. Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. Product knowledge is preferred. COMPANY INFORMATION
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. VACCINATION REQUIREMENT
Where permitted by applicable law, successful applicants must be fully vaccinated against COVID‑19 prior to start date. COVID‑19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date. EEO STATEMENT
Equal employment opportunity, including veterans and individuals with disabilities.
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